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Two Small Men With Big Hearts Moving / Overcharged, intimidation, lack of professionalism

1 Ottawa, Ontario, Canada
Contact information:

I was overcharged for a poor service. Employees kept demanding tips at the end of the job. I was charged a different than what was quoted on the phone.

I was quoted 135/hour and they charged me 159/hour.
Employees took a ton of breaks. Roughly 15mins per hour. And during those breaks they would smoke weed, and even buy some.
Employees took a 30minute break on route to my new house. Which I was charged, of course.
Employees kept "gently" reminding me to have cash for their tip at the end of the move.
When I called, no one said anything about an extra fee to move appliances. When they got to my freezer downstairs, they said it would be $100 cash, no receipts to move it. Fetching for a tip much?

After all this, I've called for a week straight. The receptionist only takes your message and I can only assume throws it in the garbage right after. No one will call you back. Ever.

Move date, Aug 27th 2016
3 guys
135/h on the phone, 159/h on invoice
3h plus 1h travel time

Sep 13, 2016

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