[Resolved] TUG - Timeshare Users Group — Tug - timeshare users group - worthless organization run by a hypocrite
I joined this website, "tug", for the sole purpose of warning its members about the fraudulent practices of a company i used to work for, universal marketing solutions, in delray beach, fl. I felt compelled to warn all timeshare owners who check this company out on the internet, with the hope that they will be spared the grief of being ripped - off as many already have been. Also, i've been able to post valuable information about the company and its personnel, along with appropriate reporting measures (Names of local agencies) , and suggestions as to how to obtain a refund. According to the "rules" of tug, a member is not permitted to duplicate post. Realizing that not all rules are valid and appropriate in such exigent circumstances as the broadcasting of valuable information, i nevertheless posted the same helpful information to several threads concerning universal marketing solutions. The reason i did this was because i wasn't sure if a member reading one particular thread would in fact read another, or all threads posted about universal. So i do this, and the next thing i see is an angry e - mail from the tug moderator who probably is the sole proprietor of this useless website.See Top 10 Worst Companies in Orange Park, FLIt appears to be a one man show, and the loser's name as it appears on the site is b. Rogers. This clown removed my duplicate posts, depriving tug members of the benefit of my inside information, and thereby opening the door for more members to be victimized by universal and other timeshare scam outfits of the same ilk. After i defended my position in a return e - mail correspondence to this mindless buffoon, he proceeds to play e - mail "tit - for - tat" with me for the next three hours. Apparently, he has nothing better to do with his time than play stupid little games, and his behavior is evidence of a hypocrite who, rather than demonstrate concern over the security of his members and timeshare owners in general, he would rather entertain himself by reading their horror stories posted on his (Tug) website. And in deleting my duplicate posts under the pretense of "following tug rules", he is in fact hurting his own members that are relying on his website for as much protective information as possible. Bottom line. . . Tug - timeshare users group is a worthless entity, run by a hypocrite. I should also mention that this creep advised me that he is friends with the administrators of various complaint websites, and that he would have my posted complaints removed. I challenge him to do so, in the interest of freedom of speech.
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
Timeshare Users Group / TUG2.com Customer Care's Response · Jan 21, 2009
So many misleading statements in his post, I dont even know where to begin.
Firstly he never joined TUG, he merely registered on our free online forums at www.tugbbs.com . When doing so each and every one of the 32, 000+ (and tens of thousands of others in the previous versions of the forums) has to agree to a set of posting guidelines.
One of these guidelines is not posting duplicate messages in multiple sub-forums thus cluttering up the board that already has hundreds of thousands of pages worth of posts. A volunteer removed his duplicates, and sent him a polite private message informing him of his rules violation (his original message was and still is present on the site), feel free to read it. This is where he began his downward spiral by verbally attacking the volunteer using terms that would make a drunken sailor blush. His absurd diatribe and increasingly obscene comments carried over into email for what seemed like an eternity. Ending with cowardly threats of physical violence if someone would simply "come down to south florida and meet up with him in private"
I am not sure how or why people think that somehow rules dont apply to them, but it certainly is no excuse to act like a child when the rules are enforced. Nor does it make TUG hypocritical in enforcing the rules he and every other member there agreed to upon registering.
TUG has been in business for over 15 years as one of the only sites on the internet that provides the timeshare OWNER a voice, as well as information you wont find anywhere else that will let you make the most of your timeshares.
We are not however in the business of arguing with lunatics, but in this case the facts needed to be presented!
Timeshare Users Group / TUG2.com Customer Care's Response · Sep 04, 2012
Seeing as how TUG makes no outbound calls, ever...I fear you have completely confused TUG with some other organization. There are also no "money transfers" involved anywhere on TUG. Not uncommon, many scams today use legitimate business names to get people to fork over huge upfront fees. Fact is, if someone contacts you out of the blue and asks you for money, they are trying to rip you off. I dont care who they say they are.
Timeshare Users Group / TUG2.com Customer Care's Response · Oct 06, 2012
again, you are confusing TUG with some other entity, there is no such thing as a TUG membership number. TUG is a website, and the vast majority of it is free and open to the public. The only membership fee we have is $15, and thats if you want to read reviews, or post ads in the marketplace...nothing more. We do not sell timeshares.
Timeshare Users Group / TUG2.com Customer Care's Response · Mar 24, 2013
So my lunacy in this thread it boggles the mind. TUG has been in operation since 1993, and has owned the same domains since that time. tug2.net hasnt changed as the default homepage in 20 years. tugbbs.com while a different domain, hosts our free online forums. tug2.com hosts the members only section. they are all part of TUG and you will see the tug logo and name on every domain we own. To state we have "changed" domains is absurd. You are indeed correct about the yearly fee being $15 only for the first year...as after that its dropped to $10 per year! I can see how this is truly deceptive on our part! Per the phone line issue, TUG is a website, 100% of the business is done online through the website, we do however provide a phone line for membership related issues that is staffed by volunteers between noon and 4pm eastern time. I think your concept of being an "informed" consumer is flawed...as nothing you have posted to date has been the least bit accurate.
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