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TSA Claims Department / Problem

1 United States

In June of this year I filed a claim to the TSA re damage to a musical instrument while in the care of the TSA. My equipment was broken, looked like it had been dropped on the floor. My music keyboard was broken, case of the keyboard was cracked ... and the circuit board inside was cracked.

A wall wart power supply, the plastic case was not even there, just the raw transformer had been thrown into the case. And there were no broken plastic parts in the case, so had to be dropped and broken then threw it in the case. According to the FTCA law a claim sould be handled in 6 months or they are in default. My claim was recieved on June 16th 2004 by the TSA via registered receipt mail.

And they sent me an initial letter stating it had been recieved and would be handled in 6 months. Well on Dec 17th 2004, having not heard from them I called the TSA again. This time they told me that they were backlogged with claims and could be another 6 months or MORE till they get a chance to even look at my claim and decided.

The person I talked to on the phone had a "So what additude" about the fact that they are in default by not responding in 6 months to the claim. I was wondering who else out there has had problems and if you found a way to get action on your claim.


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