Trophy Nissan / bad customer service
Well..Where do I begin? A few weeks ago I started searching for a used Nissan Altima..basically my dream car. I saw a red 2006 Altima on trophy Nissans website for $8, 197, and it had around 67k miles on it. We called and they invited us to come on in to see it. Upon arriving(from Grand prairie which is a good 35 minutes)we were showed the vehicle. It had hail damage and a spot where the previous owner had scraped a pole. We went to the office to negotiate..and about 15 minutes later we were told it had been sold last night.
They instantly offered us another 2006 Altima, which had 30k miles on it for 13k. We tried to get them to go down, because we honestly couldnt afford that much..we offered 11, 500k but they wouldn't budge. Finally he came down to 1295k. We walked out.
That night the Salesman called us because he had found another 2006 Altima with 38k miles that he could sell us for 11, 500k. We asked him several times, including calling him the next morning. He confirmed the price and said it was ready. We told him that we were going to come in for it later that afternoon.
Meanwhile, We went around to several banks online trying to get approved for a car loan for that amount. In this tough more restrictive economy we got declined. Finally we called State farm, who we have our home and car insurance with, they went above and beyond and got us a loan. We traveled 40 Minutes to sign the loan docs and get the check.
Started out to trophy Nissan(another 35 min drive). When we got there, we went to the salesmans office and he came out to meet us. He informed us that the original red Altima had not been sold and we could test it out. We got in the car and waited for him to get the keys. While waiting another salesman came out and informed us he had already sold that car!
So we went to see the 2006 Altima for 11, 500k that he had called us about. He couldn't find the key and said he would have to have one made. Went to see the car...full of scrapes..not checked, Not inspected. Not ready as he had said.
We went back in the office and then they had Me a test drive yet ANOTHER Altima(which had 90k miles)..for 10k! We said no way, then they dropped to 9500k. We still said no.
We asked about the 11, 500k Altima(The one we had come for), check in hand. The manger came in and informed us that he couldn't let that one go for more then 13k! He finally came down to 12k. We asked him what had happened to that price the salesman quoted us several times. He stated it was mistake. Uh yeah sure, whatever.
He would not honor the quote, even in the good name of customer service. After we explained that we had taken off early from work and found a babysitter for our two small sons BOTH days..still no budging. We ended up walking out very upset, having spent about 2 hours there the day before and 3 hours this time. All the while being given the run around, vehicles were switched around on us several times!
This is the worst experience I've had trying to buy a car. They have basically no customer Service.
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