TripAdvisor’s earns a 1.5-star rating from 11 reviews and 92 complaints, showing that the majority of travelers are dissatisfied with travel experiences.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
no recourse after being scammed
There was a "mansion" offered for rent on TripAdvisor for $1390/wk. I sent the link to my wife, recommending it for her mothers birthday. It was offered by Scottsdale Golf Villa's. When my wife clicked the link the price became $3400. She thought I was recommending it so booked it and paid in advance. When we arrived, we found it to be a few old condo's connected together.
When I brought this to the attention of staffers at TripAdvisor, which is a difficult task because they don't use phones and take days to reply via email, they said they'd discuss it with the owner of the Villa. They removed my factual review.
I don't have the time to take this to a States Attorney General, but TripAdvisor is party to a scam and they know it, don't care, and I assume it's happening more often every day. Beware.
here I am without a place to stay and giving access to my credit card
Made what i thought was a reservation thre tripadvisor.com. they said they would send me an e nail with confer. # along with other details. did not receive e mail. i called the hotel which tripadvisor made reservations for me. the hotel did not receive this info. i made 2 different phone calls and was told the room was booked. meanwhile, i had already gave them my credit card number to pay i so called booking fee. here i am without a place to stay and giving access to my credit card. i called the bank and cancelled my card. what a scam.
negative reviews
We have been no.4 on Trip Advisor for a long time and when we were no.1 it generated several very damaging reviews from jealous competitors. These reviews are clearly fake, such as "charging exorbitant prices for food", or "waitress not knowing anything about wine list". In such cases I write a reply asking the writer of the review to bring his bill for full refund, knowing that he could not do so. Strangely these replies have never been published, as it does apparently not conform to guidelines. We know that the writer of these fake reviews is a restaurant owner who is above all a computer expert. Although his restaurant is bankrupt and his food is average he has managed to pull all his bad reviews from Triadvisor website. We are not computer experts, we'd rather concentrate on making good food and giving good service. This attitude from Tripadvisor is very disappointing.
The bottom line is that someone who is computer savvy can get incredible ratings by damaging his competitors and write himself positive reviews by spoofing is ISP.
Hello Attia7501, Thank you for your encouraging review. I am still frustrated because some negative reviews are so obviously fake, but as long as they conform to Trip Advsor, the staff won't remove them. I haven't even been able to post a comment. I tried to log on to http://anyavee_railay_resort.tripod.com, but it did not work.
Best Regards,
Dear Restaurant owner, If your food and wine are good, please don't worry from one bad review. I always say pictures are better than words. If the reviewer provides evidence of the bad service or high price, then why he/she is not posting the bill/receipt for everyone to see. I recently visited a Hotel/Resort that posted wonderful pictures about its location (Anyavee Railay Resort) when my wife and kids and I arrived at the resort, we found out that it sits on a swamp area with garbage and litter all around the entrance of the hotel. I took pictures of the swamp and the location of the Anyavee Resort and posted the, along with our review to show the people that we are 100% honest in our reviews. If I were you, I would ask and encourage my customers to leave comments on how good your service is and how decent prices your restaurant offers. Good luck with your restaurant. Please visit http://anyavee_railay_resort.tripod.com to see the horrible experience my family endured while visiting this resort. God Bless
What you say is correct, though not widespread in practice. There are many examples on TA owner forum and on this website http://tripadvisorwatch.wordpress.com/
fraud
TripAdvisor has this hotel listed as #2 business hotel but when we stayed over Easter weekend, the place was appalling. I placed a negative review on the website and shortly after they pulled it. 2 weeks later it was reposted with lies by the General Manager saying we did not stay at his hotel. My wife contacted him, even got an apology from him but hi...
Read full review of TripAdvisor and 5 commentsunrealiable and unfair competitor
Expedia owns Tripadvisor.
Tripadvisor it's an ILLEGITIMATE web-site already reported to the court in EUROPE ( waiting for the judgement on next 2011 ).
USA, after 11th Setmber 2001 has paid great attention to terrorism and ANONIMOUS behaviours.
It's unbelivable that nobody in the USA has already reported Tripadvisor as an ILLEGAL EDITOR which protect anonimous reviwers who most of the time, being protected by this unlowful system, they produce libellious contents.
It's unbelivable that the AMERICAN JURIDICAL system is NOT protecting turism enterprises from this UNFAIR competition system created, owned and managed by EXPEDIA!
Expedia-Tripadvisor don't reveal the true identity of the writer, if they are asked, in ored to protect the on-line reputation.
REVIEWS are a good value to protect travelers from being cheated and to promote the hotels and B&B which DESERVE, but...ONLY WHEN TRUE, RELIABLE, linked to a real traveller and to a real paid booking, and generated by someone who is responsible for what it's written in the review!
EXPEDIA-TRIPADVISOR are abusing the real value of the reviews and are damaging the free and fair market.
Expedia-Tripadvisor demand over 30% of the value of the booking generated by the system...this is MAFIA!
When the AMERICAN ISTITUTIONS will analize and act against EXPEDIA?
Alla Dolce Vita
The complaint has been investigated and resolved to the customer’s satisfaction.
not unbiased
This company claims to be an unbiased service where people who are traveling/eating out can go and place a review of the hotel/motel/restaurant, etc. The site is completely unfriendly to businesses who get slammed by a disgruntled person. Anyone can post any negative thing they want about a company, lies included but businesses have their hands tied on the type of management response they post. Even if a review is spewing lies, the business can not say so and can not respond directly to the person complaining. Most of the time, these reviews are from people who want something for nothing or have some other hidden agenda. Their reviews hurt businesses and there is no fair way for a business to respond. When trying to contact TripAdvisor as a business owner, they simply dismiss your response or tell you it can't be published. I've also had TripAdvisor contact my business wanting me to pay them for advertising - how does this keep them unbiased? It's curious that the top businesses rarely have a negative review. Is it becasue they pay TripAdvisor? Makes one wonder...
The complaint has been investigated and resolved to the customer’s satisfaction.
Tripadvisor will not allow a hotel to defend them selves through their "Management response" if the response is a defence then Tripadvisor will allow it, if the response is an agreement and an apology then Tripadvisor will allow it...it makes their sorry site look better.
We totally agree that Tripadvisor is not unbiased. In fact, we know that they have not published some of the better reviews that were submitted by guests. We also cannot defend ourselves to poor reviews because Tripadvisor will not publish them. It is totally onesided.
reviews
They claim about their site "Reviews you can trust". It's a BIG LIE.
I posted negative review about hotel Alle Guglie on their site, wanted to warn people against this hotel.
Next 2 minuted tripadvisor.com deleted everything I posted. Do not read their site, they just cover terrible hotels what paid them.
Good luck!
Tripadvisor is a new mafia - if hotel does not pay them, they will destroy it!
Agree! You're welcomed on tripasvisor only if you leave positive comments for their hotels what bring them money! And they just cover them if hotels abuse visitors! Scammers!
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree, my point is that somebody wrote a 1 star review about my Tour Company that's a fake wrote by a compatitor I know, do you guys know if there is any Lawyer in MA who can help me ? Please help !
marcotavola@me.com
Trip advisor is nothing more than a good ole boy club.
They ask for input but if they do not agree, they do nothing. If there is a "hot" topic, they will close the topic stating THEY thought enough was said. People complain all the time they can not find the contact button. They make it very hard to find so you will give up trying to find it. They don't want you to contact them! They send you around in circles till you just give up. Second most common question, where is my review, how long does it take? Again, if they don't agree it never shows up ! People complain all the time and for the most part they do nothing. Their site is stuck in the 90s. Hard to move around and nothing cutting edge, very old school.
Also, there is one person there that thinks they have to answer every question. They use the same ole lame answer over and over almost half the time.
" This site is member driven " bla, bla, bla.
You offer help and they do nothing.
The exercise sensorship to keep their little club warm & fuzzy.
Tripadviser is full of lies, just google tripadvisor lies or tripadvisor fake reviews and see!
They protect their own hotels, don't forget that Tripadvisor are owned by Expedia, why do you think that your reviews were removed, it was because it would not have earned them so much money in commissions.
Tripadvisor is a scam and the sooner the members of the public realise it the better.
fauls complaint about our b&b
We are a lovely B&B Cottage by the lake in Port Dalhousie. We have had wonderfull reviews from our international gusts for the past year and they hand write their reviews in our guest book which can be seen on the website.
We had a guest recently who nocked us down in price 3 months ago when they booked and when they arrived they loved our place and said so we also gave them some extras as we new they were on a small budget.
After 4 days of enjoying themselves and taking and taking they demanded a futher discount and we explained that we had already given them a very big discount in the beginning and could no give them a further discount.
When they left they had damaged the sheets with bleach, taken all the toilet roles in the storage cupboard and chipped paint off the stairs and damaged other thing to make our lovely place look bad. They took pictures of inside storage closets and made a mess of our deck furniture. and all the bad pictures which are staged they put on trip advisor with a horedous complaint. We tried many tines to tell trip advisor that their story was not true but trip advisor kept sending back my emails and not alloing me to defend my lovely B&B Cottage.
Someone needs to review Trip Advisor and close them down the are one sided.
Kind Regards
The Owner of the B&B in Port Dalhousie
Please come see our reviews
Carol Ann
reviews
We have a small hotel, which when we get a bad review I always reply to it as 99.9% of the time it is some-one who has been refused service in the bar or partied in the room and been asked to leave. Some of the reviews are so untrue you cannot believe that trip advisor actually prints them. We also have tried email and calling amercia (from scotland!) and they do absolutely nothing. When we do get a valied complaint I take it on board and do something about it. What really makes me angry is that I know for a fact the a hotel just along from us writes their own reviews (needless to say all brilliant) and they put them on the site. How do I know this, my daughter worked there and they would do it in front of her! Unfortunately I suffer from being honest!
The complaint has been investigated and resolved to the customer’s satisfaction.
false advertising misleading information
they allow anonymous people review establishments whether they stayed or not, reviews are never verified or checked, and if a hotel does complaint they make out to have the review checked and then come back and say they found nothing to indicate the review is suspicious, but I know because I submitted a review about a place that I stayed and got the owner...
Read full review of TripAdvisor and 8 commentswrong reviews on site
The posting of a negative review on thier travel site by someone harassing me which they refuse to remove. They refuse to asknowledge emails phone calls or any contact
Read full review of TripAdvisor and 38 commentsknowingly allows fake reviews, deceiving the visitors to the website and defrauding hotel owners
The short version:
Tripadvisor has a review system which allows anyone to post anything about any hotel, regardless of whether they have even stayed there. This allows all sorts of people to abuse the system.
An example: a hotel was blackmailed and told that if they didn't give a former guest some money, the guest would write a false malicious review to harm the business. Tripadvisor would not take down the false review nor would they allow the hotel management to respond properly to the review. The result is that anyone reading the review will get a false idea of the hotel and the hotel will lose bookings as a result.
Also, their copyrighted slogan "get the truth" is a complete lie. How is it possible to get the truth from a review system which is full of holes?
They remove reviews about house of rajah jewelers in st Thomas usvi they are a rip off store got me for 8,000 and they removed my review and someone else got ripped off .
They use the excuse it violated are standards but I read there standards and it did not rajah is paying to have them removed
tripadvisor would not remove inaccurate review, the description that was left is not true, and the photos do not relate to the caravan park, some of the photos are from restricted areas not open to the public, so cannot be seen by the public,
Please remove all bad reviews I have posted on Palacio jewelers, it was the wrong store. Thank you. Darryl willaman
Please remove all bad reviews I have posted on Palacio jewelers, it was the wrong store. Thank you. Darryl willaman
Completely in agreement that TripAdvisor only lets the reviewer tell the GOOD part of the experience - and doesn't allow honest negative reviews to be posted. In addition, the forum Destination Experts can be nothing but a bunch of bullies, and take down any negative forum post by voting you inappropriate. I understand forum posts are removed automatically if enough people vote them inappropriate - which makes sense - there's no way TA can moderate all forum posts. I used to trust TripAdvisor - but after a horrible trip to the US Virgin Islands - I know how slanted the picture is. There should be a site that encourages all reviews, both positive and negative.
It's not possible to delete one business listing on TripAdvisor. They say they check the closure of the business, how can they do it ? So they display many OBSOLETE listings, it's THE proof of their no honnesty.
I think it's totally ILLEGAL to refuse to delete YOUR own details. It would be very powerful that all spoiled people like us join together to complain !
I put my review out there, but they pulled it because it was negative. They obviously don't allow the truth, the whole truth and nothing but the truth. I used to put a lot of faith in those reviews. No more It's BS and other travelers need to know that.
Our establishment has now fallen foul of Tripadvisor. A person, who was staying in someone else s room, wrote a scathing report to which we replied. Now he is conducting a campaign against our hotel, under different pseudonyms, with the approval of Trip Advisor.
Hoteliers should be very wary of having anything to do with this lot as there are far more restrictions on hoteliers than any malicious Tom, Dick or Harry who feels like causing harm to their business. We have tried to sever our contacts with Trip Advisor but they, in a way, are blackmailing us by continuing to accept reviews from people who have never even stayed in our place and refusing to desist.
We have had complaints about the way we run our business by reasonable people who address them to us personally and we are always willing to listen to them. The first complaint we had on Tripadvisor was from a woman who was obviously mad and tried to run away without paying her bill.. Tripadvisor refused to acept that there are mad people and, if they were, pointing that out would not be suitable for children.
TRIP ADVISOR and Flipkey -FRAUD
I booked apartment in central London via Tripadvisor paying also for their "peace of mind policy" insurance (88 $). I gave visa card number and instead of blocking money on my account they collected it immediately.
I tried to contact the owner Martin C., I wrote him several times on his e-mail stated on flipkey but he did not respond. So I called the number provided in booking and man picked up: he said that I got the wrong number, that he is Martin indeed but he does not rent any apartments...
I tried to find property on flipkey or trip advisor but...It was not listed anymore...They removed it as they "found out that this individual does not have right to rent those apartments" but they were happy to keep my money on tripadvisor account (quite profitable business if you think about number of clients) and they didn't bother to inform me about the situation!
I contacted flipkey and they said they will "cancel" my booking of non-existing property and return me money. I got 1 day to find a hotel in London and I do not have to mention that prices were overwhelming.
Trip advisor returned my money (US$2358.00) after 10 days (payment on 4.04, return on my account on 18.04) but... I am from Poland so to my horror I noticed that I miss 910, 47 PLN (about 300 $, which is actually half of my monthly salary) - there was the spread!
I paid the insurance so of course I complained to tripadvisor to give me back that difference: without any result, they said that they reimbursed fee in full (so even if that was totally their fault, I had to bear the cost of this transaction).
Their insurance is obviously meaningless. Contact with support desk is not so easy and stress I had trying to find accommodation for 5 people just before departure was terrible.
It is a disgrace for renown service to behave like this. So: never ever again!
Summary:
- seek other agencies DO NOT book via Trip advisor or Flipkey, - they do not take any responsibility of whatsoever they advertise, just your double fees you are paying
-never give them your card number- they do not block money like booking.com but collect it and keep on own account. They call it safe way- think for yourself for whom it is safe and profitable. Pay after arrival and if it is not possible, seek other accommodation (that was advice from their support desk 1 day before my departure, when money for my hotel in London were still on their account!)
-do not bother with this insurance- it is worthless- they said it covers up to 10.000 $ but just try to get something of cost you paid (actually they should also give me back money for my hotel- it was much more than cost of this apartment)
Overview of TripAdvisor complaint handling
-
TripAdvisor Contacts
-
TripAdvisor phone numbers+1 (781) 800-5000+1 (781) 800-5000Click up if you have successfully reached TripAdvisor by calling +1 (781) 800-5000 phone number 0 0 users reported that they have successfully reached TripAdvisor by calling +1 (781) 800-5000 phone number Click down if you have unsuccessfully reached TripAdvisor by calling +1 (781) 800-5000 phone number 0 0 users reported that they have UNsuccessfully reached TripAdvisor by calling +1 (781) 800-5000 phone number+1 (682) 605-3864+1 (682) 605-3864Click up if you have successfully reached TripAdvisor by calling +1 (682) 605-3864 phone number 0 0 users reported that they have successfully reached TripAdvisor by calling +1 (682) 605-3864 phone number Click down if you have unsuccessfully reached TripAdvisor by calling +1 (682) 605-3864 phone number 0 0 users reported that they have UNsuccessfully reached TripAdvisor by calling +1 (682) 605-3864 phone numberSenior Pr Manager+1 (617) 795-7985+1 (617) 795-7985Click up if you have successfully reached TripAdvisor by calling +1 (617) 795-7985 phone number 0 0 users reported that they have successfully reached TripAdvisor by calling +1 (617) 795-7985 phone number Click down if you have unsuccessfully reached TripAdvisor by calling +1 (617) 795-7985 phone number 0 0 users reported that they have UNsuccessfully reached TripAdvisor by calling +1 (617) 795-7985 phone number+44 77 3982 7951+44 77 3982 7951Click up if you have successfully reached TripAdvisor by calling +44 77 3982 7951 phone number 0 0 users reported that they have successfully reached TripAdvisor by calling +44 77 3982 7951 phone number Click down if you have unsuccessfully reached TripAdvisor by calling +44 77 3982 7951 phone number 0 0 users reported that they have UNsuccessfully reached TripAdvisor by calling +44 77 3982 7951 phone numberGeneral Manager
-
TripAdvisor address400 1st Ave, Needham, Massachusetts, 02494, United States
-
TripAdvisor social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all TripAdvisor contacts
Most discussed TripAdvisor complaints
restaurant fake review, withheld negative reviewsRecent comments about TripAdvisor company
The Censorship of Review Sites: My Frustrating Experience with Tripadvisor and the Importance of Honest Reviews
Shore Excursions Group
3 reviews
DreamWorldTravel
10 reviews
Rainbow Tours Sri Lanka
2 reviews
Premier Inn Hotels
9 reviews
Meridian Travel & Tourism
28 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.