SUBMIT A COMPLAINT

[Resolved] TracFone Wireless / no call forwarding!

Berlin, MD, United States Review updated:

Tracfone does not allow call forwarding. This should be clearly explained in their advertisements!! I have four tracfone lines and can not forward calls from any one of them.
I called their customer service and was told they do not support this.
In todays world call forwarding is a must have amenity.
Tracfone needs to clearly explain this up front BEFORE someone signs up!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TracFone Wireless Customer Care's Response, Sep 13, 2018

    This is Alex from TracFone Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Ws
Sep 12, 2018
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Comments

  • 9w
      Sep 12, 2018

    trac fone can careless about anything except being paid
    T-Mobile or Verizon a better choice

    0 Votes

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