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TracFonedownload for a product failed, got charged for product twice

I attempted to purchase an app with tracfone airtime. The first download failed, but I was charged for the product, which I did not receive. I attempted a second download, thinking that it would just complete the download without charging me a second time, but I was wrong. I got my product, but I was charged double, when the fault was with the service. I simply want my airtime refunded, which comes to a total of 44.9 minutes.

Cr
Oct 23, 2016

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