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Toyota of Orange / Service deception

1400 N. Tustin StOrange, CA, United States Review updated:
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I took a truck into the service bay today. I was given an estimate of $200.00 until they were able to determine the cause of the check engine light. Once they determined what it was, I felt their price was excessive, so I went to pick up my truck. I was then informed that it would be a $95 charge due to the diagnostic test they had to run. Not once was I informed of this fee. The service writer only told me of the $200 estimate. We had purchased two previous trucks there and got the service manager to agree to come down to $45, only after a lengthy discussion. We will NEVER visit that store again and will not recommend visiting it.
Va
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Es
  15th of Sep, 2008
Agree Disagree 0 Votes
Company toyota global auto industry.
We are the owners of the Centre desIles, we maintain several branches throughout Egypt
We found in one car Branches problem in the engine systems with the fact that it has entered a maintenance center Toyota could not repair the defect by car and even asked the customer Climate piece parts, which led to customer complaints and have it repaired within our own branch maintenance and there was a difference between reform and the replacement pieces Large parts and this leads to weak confidence between the customer and your maintenance centre and we are ready to take power of attorney maintenance Toyota and we all have modern equipment required to repair defects and have no more than a branch in Egypt
Es
  15th of Sep, 2008
Agree Disagree 0 Votes
Gentlemen owners toyota We institutions Issa services diesel we have some complaints from our agents in Egypt are from some service centers are toyota pipeline.
1 – The section you have the president in Cairo field Abbasid have many problems and general manager Engineer / Mohamed SNAD AND
Aigco Company (Group Egyptian-Italian) for the owner's engineer / Ashraf Alharnobi. That Ruiz in the city of Sharm el-Sheikh.
The substance of the complaint: Maintenance work is not competent to face
2 - Aigco Company (Group Egyptian-Italian) for the owner's engineer / Ashraf Alharnobi. I do not have sufficient experience and Kilkenny in the type of vehicles (k2d-hice toyta) diesel minibuses.
It was from us the following:
1 - Maintenance work for clients, which led us to pay tribute to our qualified in the maintenance of the Under-Kuwaiti companies.
2 - For the maintenance time when the agent takes time no less than 21 days at most. As for us to take more time to 5 days. In any number of cars. (This weakens the confidence of your client)
We are dealing every 6 months at least in the maintenance of about 500 cars toyota with continued growth in this number (especially in all types of diesel toyota)
The owners want a lot of companies that have the brand cars such as Coti tourism companies dealing with the maintenance of our institutions and not with your agent.
The reasons are:
1 - long time TAKE agent in the detection of faults and defects
(Leading to losses of these companies)
2 - not enough expertise to the reform and Kilkenny.
Alert (This affects the reputation of the region)
We have all modern equipment for the detection of flaws and faults and all trained manpower and expertise and owners that led to the customer's maintenance branches.
Our demands
1 - Twita servicing and maintenance of diesel and we want our slogan toyota count and service center to you. We have all possibilities for this.
About our institution
1 - and we have the approval of major companies that do business with brands toyota.
2 - the customer has to ensure we have a period of not less than a year on spare parts and maintenance.
3 - our 46 year experience in the field of diesel.
4 - Branches current (3 branches in the city of Cairo - Hurghada - Sharm el-Sheikh - level) and we are in steady progress and other branches of the reason the customer experience.
Alert
We hope interest in the complaint and our complaint that you and yours is not the solution for you please contact us by e-mail is his solution to this problem.
Thank you for your endeavours

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Toyota of Orange Logo Toyota of Orange
Customer Service
Overall Satisfaction Rating

2 Reviews
1400 N Tustin
Orange
CA
United States - 92867
+1 714 907 4742
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