Menu
Register
Write a review File a complaint
Heritage Auto Group Customer Service Phone, Email, Contacts

Heritage Auto Group
Reviews and Complaints

Heritage Auto Group's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.heritagerome.com

Learn how the rating is calculated

1.0 5 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Heritage Auto Group Complaints 5

ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Heritage Auto Group i went to heritage auto group and they were not helpful at all

i went to heritage auto group and they were not helpful at all. my car has had problems for 9 months and they haven't done anything to fix it. i'm really mad and i don't recommend going there.

Read full review of Heritage Auto Group
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Heritage Auto Group I bought a car from Heritage Auto Group, Inc

I bought a car from Heritage Auto Group, Inc. and the dealer told me it had a problem with a modded part. They said their mechanics checked everything else and it was fine. But, less than a month later, I took it to a mechanic and found out it had a busted egr valve and a bad air fuel ratio sensor. These were both Honda parts. The dealer lied about what was wrong with the car. I had a witness, but the dealer didn't admit any wrongdoing or offer to fix it. The fix would cost $900, which the dealer said they couldn't handle because of the aftermarket cold air intake. But, it turned out that the cold air intake had nothing to do with the problem. This seems like fraud to me. If the dealer had told me the truth, I might not have bought the car.

Read full review of Heritage Auto Group
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Heritage Auto Group I had a weird experience with the sales team at Heritage Auto Group, Inc

I had a weird experience with the sales team at Heritage Auto Group, Inc. They tried to start a meme war with me over text, but I wasn't interested. They called me "no fun" and made a really inappropriate comment about my uncle. I was working from home when they reached out to me with a meme and complained about being bored at work. I tried to politely decline, but they kept pushing. They insulted me and said I wasn't as fun as they thought I'd be. I was really surprised by their unprofessional behavior, especially since they sell expensive cars. I told them I was disappointed in their intelligence and used a snarky hashtag. Then they insulted my parents and accused my uncle of molesting me. That's a really serious accusation and could get them in a lot of trouble. Overall, I wouldn't recommend working with this sales team.

Read full review of Heritage Auto Group
Hide full review

Is Heritage Auto Group Legit?

Heritage Auto Group earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Heritage Auto Group to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Heritage Auto Group is known for their high standards and safety. If you're thinking about dealing with Heritage Auto Group, it's wise to check how they handle complaints.

We found clear and detailed contact information for Heritage Auto Group. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

However ComplaintsBoard has detected that:

  • We detected that heritagerome.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • The website belonging to Heritage Auto Group has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Heritage Auto Group I bought a car from Heritage Auto Group of Rome on February 29th

I bought a car from Heritage Auto Group of Rome on February 29th. It started making a noise that day, so I took it back to have it fixed. They had my car for about a week and said they "fixed" the issue. But when I got back to town, the issue wasn't fixed. So I took it back up there the next day and they had it for another week. They said it had to do with my brakes and they did fix the issue. I drove my car for maybe a week when it started smoking, sizzling, and spraying water out from under the hood. I called my salesman Cody and he told me they would have a roll back come and get it which they did. They called me and told me it was some kind of steering wheel pump that was leaking. They then called me days later to tell me it's not covered under my warranty. I bought the extended and GAP warranty, but they never went over what would cover and not cover. It's an $800 part and they got it to $500. I told them that I just gave them $5000 down on this car and I have barely been able to drive it due to it being in the shop so much. I now know my warranty does not cover it, but all I asked is the car be fixed the right way or that they put the $5000 towards a different car. They won't, so they called me today, March 27, to come get my car with a messed up part. I'm a single mother with 3 kids who I no longer feel safe with in my car I just bought. Can I file for a lemon law? Can something be done legally? They never explained the warranty to me. I have contacted GM customer service and everything. I feel they are waiting for my 30 days to run out so they don't have to do anything. They also stated that they knew the pump needed fixed when they did my axle the first repair but never told me that it needed replaced.

Read full review of Heritage Auto Group
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Heritage Auto Group I had a warranty repair done at Heritage Auto Group, Inc

I had a warranty repair done at Heritage Auto Group, Inc. on 2/17 and it was a total disaster. They said it would only take a day or two, but it ended up taking FIVE WEEKS! I had to call them multiple times and they kept saying it would be done "tomorrow" or "next week". When I finally got my car back, it was filthy inside and out, with coolant soaked carpets and dirty grease fingerprints on the interior fabric. They were supposed to clean it up, but they didn't. My windshield wiper fluid system still doesn't work and my engine light turned on again on the way home. They even cleared the codes before I left! When I checked the oil, it was a quart low, even though they said they topped off all the fluids. I posted a review on their page, but they deleted it and blocked me. I sent an email and got no response. My husband called and they said they tried to call me, but I never got a call. They sold me a car that was in an accident without telling me, which is totally dishonest. They need to fix my car and compensate me for this terrible experience.

Read full review of Heritage Auto Group
Hide full review

Heritage Auto Group Reviews 0

Looks like Heritage Auto Group has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Heritage Auto Group, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Heritage Auto Group

Heritage Auto Group is a reputable car dealership located in Rome, Georgia. With a strong commitment to customer satisfaction, Heritage Auto Group has been providing top-notch services to its clients for many years. The dealership offers a wide range of new and used vehicles, including cars, trucks, and SUVs, from some of the most popular brands in the industry.

At Heritage Auto Group, customers can expect a hassle-free car buying experience. The dealership's team of knowledgeable and friendly sales representatives is always ready to assist customers in finding the perfect vehicle that suits their needs and budget. They take the time to listen to their customers' preferences and provide expert advice to help them make an informed decision.

In addition to selling vehicles, Heritage Auto Group also offers a range of financing options to help customers get behind the wheel of their dream car. The dealership works with a network of lenders to provide competitive rates and flexible terms that fit their customers' financial situation.

Heritage Auto Group also has a state-of-the-art service center staffed with certified technicians who are trained to handle all types of vehicle repairs and maintenance. Whether it's a routine oil change or a major engine repair, customers can trust that their vehicles are in good hands.

Overall, Heritage Auto Group is a reliable and trustworthy dealership that provides exceptional customer service and high-quality vehicles. With a commitment to excellence, the dealership has earned a solid reputation in the community and continues to be a top choice for car buyers in the Rome, Georgia area.

Overview of Heritage Auto Group complaint handling

Heritage Auto Group reviews first appeared on Complaints Board on Jun 9, 2023. The latest review i went to heritage auto group and they were not helpful at all was posted on Jun 17, 2023. Heritage Auto Group has an average consumer rating of 1 stars from 5 reviews. Heritage Auto Group has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Heritage Auto Group Contacts

  2. Heritage Auto Group phone numbers
    +1 (706) 291-1981
    +1 (706) 291-1981
    Click up if you have successfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number 0 0 users reported that they have successfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number Click down if you have unsuccessfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number 0 0 users reported that they have UNsuccessfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number
    +1 (706) 291-1981
    +1 (706) 291-1981
    Click up if you have successfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number 0 0 users reported that they have successfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number Click down if you have unsuccessfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number 0 0 users reported that they have UNsuccessfully reached Heritage Auto Group by calling +1 (706) 291-1981 phone number
    Sales Consultant
  3. Heritage Auto Group address
    965 Veterans Memorial Hwy NE, Rome, Georgia, 30161-4994, United States
  4. Heritage Auto Group social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Heritage Auto Group Category
Heritage Auto Group is ranked 880 among 1388 companies in the Car Dealers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.