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Toshiba Direct / unauthorized withholding of my money

1 Seattle, WA, United States

Ordered a laptop during Cyber Monday (2010) and was pretty happy... until I checked my bank account the day after when I came back from work. I had 3 orders instead of 1 and there were 3 pending charges on my bank account for around $600 each. I tried contacting their customer service but was answered by an automatic machine telling me that they were closed at 5 PST. Okay.. So I tried again the next day, was put on hold for 24 minutes to talk to someone until I finally lost my patience and hung up (Horrible music background). The next day I tried again and got lucky after only waiting for 7 minutes. I talked to a very pleasant lady that apologized and informed me that 2 out of my accidental 3 orders were cancelled and the charges should drop, which it did.. I got my $1, 200 back and I was a happy camper once again.

Today I got a text message alert from my Bank informing me that there were 2 charges of $600 each from Toshiba Direct (AGAIN?!) So I called Toshiba again and waited for 40 minutes to talk to someone.. This time the lady who answered me was rude and not very helpful. I tried explaining it to her that the charges were dropped a week ago and they reappeared today. I also explained to her that I needed to use the money. All she said was there was nothing they could do about it and told me (yes, TOLD me, not asked me) to wait 24-48 hrs for it to clear out.

I am very mad, frustrated and will NEVER buy anything from their website again after reading the other complaints about the laptops, I will also make sure that they put in the right specs on the laptop that I ordered.

Toshiba Direct


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