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Toshiba 50& Plasma Tv / screen is bad

1 United States Review updated:

2.6 years ago, we bought a 50" plasma television for our anniversary gift. It cost us $2300. We did not purchase an extended warranty. Didn't feel the need to. We fully expected the television to last several years as our others had. Well guess what, a few months after the initial 2 year warranty expired, a reddish purple line appeared down the center of our television. WE called Rex TV in Springfield OH about it because thats where we bought it. All they could ask was did you get the extended warranty? Didn't ask what the problem was or what. He suggested we email Toshiba. We did, all they told us to do was unplug the television for about 30 minutes, then plug it back in. We did, the line was still there. WE called REx Back and finally got the name of a repairservice out of Cincinnati OH that just left our house. He told me that the panel was bad because of some "ribbon wire" used in the screen to produce the picture. He couldn't fix it and told us thatwe had two choices...buy a new panel for around $2700 or live with it as is. He mentioned that Toshiba sets are the ones they get repair work on all the time. Their failure rate is high. Granted the set is out of the normal warranty but for the love of God, don't you think SOMEONE would stand behind the products they sell? We will never buy another Toshiba product ever again.

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Comments

  • Ha
      23rd of May, 2009
    0 Votes

    On hindsight, I think you should have bought an extended warranty. The thing in plasma Tv is thta it failed after the 2 year warranty.

    This is not a hindsight comment. I think I learned it from a friend who worked in the repair service department of another brand.

    He told me generally that plasma TV products are not very stable in quality particularly the pixals in the screen.

    The pixals normally failed after 2 years, he said. So he always encouraged people to buy a extended warranty if the big ticket items like Tv and fridge are costly or expensive.

    And, worse, if the downtimes in sending for repairs are time consuming and cost more than buying a new one, he said .

    Remember, he said, the job of the customer service officer is to tell the customer on how to send in their items ofr repairs and what is the cost on it, if the item is past of its warranty, period.

    Seriously, they have no duties to accept to "listen" to your claims of your asking of a "free" repairs, or whatever.

    They are trained to follow the "rules of arguments" . They will prepare a repair report number for a technician to come to fix your problem specific to your complaint made in their report.

    So never buy any expenisve product without a extended warranty, especially TV and firdge. If it is cheap, then an extended warranty is not necessary, since the product may not worth anymore as new item may have then is sold much cheaper than now.

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