Tomtop Group / wanscam solar power camera

United Kingdom

I purchased a Wanscam® Wireless WiFi Solar & Battery Power Bullet IP Camera IR-CUT Night Vision Waterproof Outdoor Onvif Security HW0029-3.

I used the power adapter supplied to try and charge it. The red light appeared and I left it plugged in overnight. It didn't charge and it looks as though the power adapter was faulty.

I tried to contact you for help but there is no UK number, the call I made to the number on your website cost me £6.30 and the girl did not understand my problem. She kept asking me to send a video, but I don't know what she wants me to film, a camera plugged in?

After a series of e-mails you recommended that I buy a new power adapter. I did and it cost me £12. Exactly te same thing happened. The camera won't charge and the power adapter does not work.

I put my number on all correspondence and ask for you to call me, but nobody has.

Please call me on +44 [protected]

Sep 17, 2017

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