[Resolved] Toms River Transmissions / Stay clear
After receiving (late) a "rebuilt" transmission from J.R. at Toms River Transmissions the real problems began. First off, don't be as stupid as I was and pay via check in advance as J.R. requires. They won't accept a credit card, (where you can dispute charges for defective products), and now I know why.
My transmission was professionally installed but operated properly for all of 10 miles, (3rd gear failed). J.R. the Toms River owner refused to consider a refund, sending a replacement, covering shipping or any other costs to remove/return/reinstall the bad transmission. J.R. refused to acknowledge responsibility.
J.R. defaulted to his "no excpetions" process of sales. He hides behind slick terms of sale provisions hidden deep within his web sit. He asserts that as a buyer you are bound by those terms even if you were never on his site, or agreed to anything. Take legal action? "my attorney, who is also my sister looks forward to it" was his written reply.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Toms River Transmissions Customer Care's Response, Feb 11, 2011
Our Better Business Bureau rating of B+ tells you the impressive reputation of this company. We strive to solve all problems with customers and tried to do so in this case.
The customer was to return the transmission to be inspected, under the terms of the warranty, but refuses to do so. There is no way we can determine any problem without opening up and inspection the transmission internally. Without doing this we can not even determine if there is a transmission problem. He wants us to accept his opinion and HIS mechanic's opinion its an internal problem with the transmission. Perhaps it is, but we need to inspect the transmission to confirm this.
Many outside factors can cause a transmission not to function properly. Computer related, wireharness, bad ground and improper installation are some of these factors. Proper procedure in installing the transmission is just as inportant as a proper rebuild. Converter must be installed properly, cooling lines must be completely flushed as well as other factors can cause problems to the transmission.
Without inspection the transmission we can't even be sure there is a transmission problem. Perhaps the customer want to keep a working transmission and also get his money back.
Having an attorney in the family helps conciderably in dealing with such problems. I am very proud of this and we talk often on many matters.
As for credit cards there are many scams on the internet concerning them. We once delivered a transmission, paid by stolen credit card, and lost both the funds and transmission. We will not get burned again.
I look forward to my day in court and telling the judge, we were never given a chance to inspect the transmission to determine if there even was a problem to begin with.
Toms River Transmission
Toms River Transmissions Customer Care's Response, May 03, 2011
Since we have been servimg the Toms River area, including all of Ocean County for the last 15 years, we also have spoken to Consuner Affairs, and this customer seems to be the only one to complain that his transmission was never rebuilt. Our reputation speaks for itself.
I wonder what that says about this customer?
If you take into account the many transmissions we have rebuilt and the one's we have shipped over the years, these complaints are less than half of one percent.
Toms River Transmissions
Toms River Transmissions Customer Care's Response, Feb 18, 2015
With over 3000 rebuilt transmissions delivered, a handful of bad reviews hardly gives an accurate picture to the truth.
A handful; of unsatisfied customers does not tell the whole story. These same people put the same stories across other websites like this to make it appear that there are many complaints concerning this business.
Fact is some complaints are 10 years old and a handful compared to the 3000 delivered over a ten year period speaks for itself of the many satisfied customers who have done business with us over the past 10 years.
Toms River Transmissions Customer Care's Response, Mar 18, 2015
Without a doubt, that transmission was abused. The reverse planetary just exploded. That does not happen with normal wear an tear on the transmission.
Sometimes all the facts need to be heard.
Toms River Transmissions Customer Care's Response, Jun 27, 2015
Check the year of the complaint and consider the thousands of satisfied customers we have over that same time span and you will get an accurate account of the quality of our work.
Toms River Transmission
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