Toms River Transmissions’s earns a 2.1-star rating from 0 reviews and 11 complaints, showing that the majority of customers are somewhat dissatisfied with their service.
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Rebuilt Transmission
Website stated 7-14 working days for shipment.. after 30 days I cancelled and expected a full refund. After several emails and some strait out lies I did get a refund less 25% for “restocking fee”
This was his reason “Sorry you feel that way, but our refund policy clearly states NJ ALLOWS SIX WEEKS FOR DELIVERY OF ALL INTERNET SALES. Cancelled orders prior to that are subject to 25 % restocking fee. Nobody works for nothing. ”
He is just a scam and I am waiting to see if check clears the bank.
Desired outcome: Full refund since they clearly misrepresented themselves and false advisement
transmission
10/03/19 I called Toms River Transmission. Inquired about trans for my truck. They said they would build it and it would be a about a week to receive. I went to their website as instructed by the person on the phone. Ordered transmission by the only means of payment witch is electronic check. On 10/11/19 I emailed to see how much longer. He replied "Should get next week.". On 1025 I inquired. He told me that he was waiting for a converter and should be in the next day. On 10/30 he said he would check when he got to the shop. Never happened. On 10/31 I informed him I am going in for surgery and need this before them. Response... OK. 11/4 e-mailed again. told that the trans was not picked up today. maybe tomorrow. e-mailed each day. 11/06 he said he was switching shipping company's. 11/7 his response was "next week". 11/12 he responded 'Not yet, maybe today". Started looking into this business on goggle. After reading many, many BBB complaints and Horrible goggle reviews and seeing a pattern in many, it looks as though this man takes advantage of people that he tells that they will have their trans in one week and then lies for several weeks and then they finally cancel their order and have not read deeply into the fine print where it says that he can take 6 weeks to deliver even though he told you 1 week! He can then charge you 25% because you cancelled before 6 weeks. He seems to be making hi money on this scheme. I waited the 6 weeks. Got an e-mail back saying order cancelled and checked would be mailed per refund policy of having check in 2 weeks from cancelation. After 2 weeks I emailed again. Was told he does not control the mail as I have seen in other complaints. I informed him that I was ready to use a lawyer and BBB to get this done. I was told"Not interested in your threats. It was sent.". I told him to cancel that check and send one Certified. He finally did. From star to finish and have no trans it took 12 weeks to get my money back for no transmission.
transmissions rebuilt
T r transmission 1575 rt. 37w. suite 12 toms river, n.j. 08755
Written - november 9, 2019. my parents sought assistance from a friend to locate a transmission for their ford explorer. tom's transmission appeared to have less expensive rebuilt transmissions. on august 27, 2019, the transmission was ordered. $1250.00 this business requires payment via electronic check. do not send this scam / fraud company any money!
Immmediately, they endorsed and cashed the check. weeks went by as I regularly contacted this business, via email, to ensure I have all correspondence documented. I inquired about the date of delivery for the transmission. j.r., lnu, would reply to emails that he was waiting for a part, waiting for a truck to pick up the transmission for delivery, all lies! fraudulent information sent accross states lines via email therefore, in violation of federal law. "interstate commerce."
I searched their business web page and finally located their refund policy. although I now know this "company" is a scam now, it states they have 6 weeks to ship the transmission. if your transmission is not received within six weeks, you must write them and request a refund.
Then, their site states they have an additional two weeks before they will mail you a refund. still contacting the business, I waited the six weeks required per their scam refund policy. I sent a letter requesting a full refund. two weeks later, I emailed this company to check on the status of the refund.
They emailed me that the check had been mailed. they did not mail the check so it could be tracked. a week later an enveople arrived with a check. a hand written / addressed envelope which appeared to be written by child or someone who could not spell / or is illiterate.
No company envelope with a business name etc.. the check was deposited. it would not clear. insuffient funds. this is in violation of the state of new jersey laws concerning bad checks / fradulent checks. to date, the refund check will not clear.
I will be fling legal action against this company. both a civil federal proceding and a civil proceeding in the state district court that has jusridiction concerning this business. if others have been ripped off by this company, I am willing to assist anyone with filing law suits against this company. you must have proper documents that verify your loss. (emails, recorded conversation, written correspondence, returned check etc..) there are statutes of limitations / time requirments to file proceedings. contact me and I will review your situation.
As of this date - insufficient funds concerning bad check sent me full refund. Never received transmission. SCAM COMPANY
Thank you so much for your review. I was in the process of buying a transmission from this company until I read the many reviews all stating just about the same thing. I hope that you are able to get your money back plus punitive damages and this company is forced to close down. I can't believe that this company is able to take advantage of so many people and still able to do business as usual. Good luck! I will be rooting for you.
Is Toms River Transmissions Legit?
Toms River Transmissions earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Tomsrivertransmissions.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tomsrivertransmissions.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Tomsrivertransmissions.com you are considering visiting, which is associated with Toms River Transmissions, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Tomsrivertransmissions.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Toms River Transmissions's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
- Tomsrivertransmissions.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The tomsrivertransmissions.com may offer a niche product or service that is only of interest to a smaller audience.
- Toms River Transmissions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Toms River Transmissions. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
transmission refund check bounced
My husband ordered a transmission from this company in June 19, 2019. To make a long story short, they did not deliver the transmission and on August 8, 2019 he requested a refund.
after being told the check had been mailed to him after the inquiry on 08/22/19 he waited until 09/14/19 and asked him to resend the check with a tracking number since the other one never came.
mon July 15 My husband
How is the order going
July 16 J.R
Just backed up waiting on rebuildable case. Original case had small crack internally
John Hunter
Tue, Jul 16, 4:45 AM
to R.
Ok, thanks for the update
July 26
Been 5 weeks need to get my truck going, hope soon
JR 07/29
Working on it. do my best.
JR 08/05
Sorry, still waiting on a rebuildable case. If you don't want to wait just email to cancel your order and I will refund your money as per our Refund Policy
email exchanged about refund policy and how to locate it.
08/06
I am requesting a refund that you for your time
JR 08/07
Order cancelled. Refund check to be mailed to the name and address as it appeared on the check we received with your order as per our Refund Policy
JR 08/22
Refund check was mailed to the name and address as it appeared on the check we received with your order as per our Refund Policy
08/31
Haven't received the refund check yet would like to know how long before I have to wait
JR 09/03
Was mailed when stated to (address)
If you want i can put a stop payment on it and send another with tracking from Post Office
Let me know
09/03
I can wait a few more days thank you
09/06
Check has not arrived you can put a stop on the check and send another check with tracking number than you
JR 09/09
Will do.
09/14
I was wondering how long it takes to stop a check and send another check with the tracking number?
JR 09/16
Sorry, just super busy. Get there this week.
09/22
Been a tough week for me and I could use some help from you could you send me my return check with a tracking number
JR 09/23
Sorry, get there tomorrow. ThankYou T.R. Transmission866 669-3343732.674.2392 www.tomsrivertransmissions.com Phone 7 Days
09/27
I sure hope you can send the check and a tracking number my wife is driving me nuts
JR 10/05
Got your voicemail. Shop closed weekends. I'll check and get back to you Monday
JR 10/07
Just need to get to the post office. Get there tomorrow
JR 10/15
Post Office tracking
9505512979029288287479
end of email
Check arrived on 10/17/19
deposited on 10/19/19
went through bank and money posted by our bank 10/22
10/24 check was returned to our bank and other transactions are now overdrawn because it came back.
10/24/19 email sent to JR
your check bounced. it was returned to my bank and now it has cost me even more money.
I have worked with you in good faith and you are not following through that way. Please send me a cashier check for the $1450.
I sure hope this is resolved
transmission fraud
We purchased two transmissions with torque converters and a 3 year warranty for $2200.00 on 12/20/18. When purchasing the transmission we spoke on the phone. I was advised 3-5 days to build the transmissions and 3-5 days to ship the transmissions, also a 3 year standard warranty. On 1/5/19 I started emailing for shipping info and was disregarded, he kept stating the his shipper hasn't picked up from him yet. I started to research I have found several bbb names/aliese of the same company listed differently all with a and b ratings still but several stories and complaints of the same nature, no product, no shipping, no refund received, bounced checks of refunds ect and several postings online back to 2011 referencing the same fraudulent acts of lack to provide materials purchased and failure to send refunds, bounced refund checks and purposely delaying the processes and getting the customers to cancel to charge the 25% restocking fee when the default is by t. R transmissions, transmission specialist toms river, toms river transmissions, several business alises/names used for the same business. Simply this company is commiting fraud and taking peoples money, not providing a honest service, not shipping products, purposely delaying orders and charging restocking fees on his website but making promises on the phone to solicit business, 3-5 days to build products and shipping 3-5 days also 3 year warranties on the phone contradicting the website to get out of bbb complains, court proceedings and refunds. Its 2/6/19 still no refund received, yet 2/5/19 he tells the bbb he sent a check out! Fraudulent business
service
On 06 Nov 2018 I contacted Toms River transmission and recieved a quote for $1450, so I followed instructions to do an electronic check, I did. A week later I checked he said waiting on parts, a month later same thing, as per NJ state internet purchase laws I followed procedures and after 6 weeks I requested refund, I waited 14 days again as per NJ state...
Read full review of Toms River Transmissions and 5 commentstransmission
First off if your thinking about ordering a transmission from toms river transmission also called transmission specialist don't!.
Save your self the time, money, and trouble and go with some that will not scam you out of your hard earned money. Here is my nightmare with this guy I called on the 24th of march 2018 placed an order sent funds via e-check jr told me on the phone that it will be shipped in 7 days from placing the order sounded like a great deal so I ordered it. Week 1, I emailed to see what the status was on the transmission and his reply was waiting on parts ok this happens no big deal. Week 2, waiting on parts. Week 3 he is trying to find a usable case also stated that if I can't wait I can cancel the order but I would have email saying that I wanted to cancel and I did just that. They emailed me back saying that I needed to refer to their policy and I did after they had to tell me where it was on that hack job of a website it was on the bottom in extra small lettering policy stated that they would take 25% for a restocking fee this is on something that they have not started building yet. I emailed back and told them not to cancel because I wasn't going to loose money. Weeks 4 and 5 I filed a complaint with consumer affairs in his county come to find out that this person has been scamming people for a long time the guy I talked to said that I should have read all reviews about this so called company and that this company has over 20 complaints on him and is being investigated. So I just sent an email this morning telling this jackoff that he is to cancel my order asap. I will loose money but my nightmare will be over.
product not received, kept part, of refund slow to refund.
I ordered a rebuilt transmission after he said I would receive it in 7-10 days after payment. After 3 week to a month I requested a refund, 3 weeks later it still hadn't arrived & I ask again, it finally showed up 100.00 short for "fees" even thought he cost me the sale of a truck that should have paid 4, 000.00.
I haven't cashed the check yet since it is a weekend but It wouldn't surprise me if it was NSF.
Total scam, not sure if this guy even sell's transmissions or just filters 100.00 off every customer.
This is a scam company
On 04/29/2015 I ordered a rebuilt transmission and trans cooler @ $1850.00 (this was paid by e-check that day), I was told would be shipped to my residence in 6 days but they told me call it 7 days to be safe ( 3 days to build it and 3 days for shipping. i called transmission specialist on 05/05/2015 to check status, was told almost ready to ship. I sent e-mail on 05/08/15 to check status as now 10 days, reply was" Sorry, just backed up waiting on parts. I can just send you a refund if you do not want to wait. No problem Thanks" after 4 e-mails back and forth I decided to hold a bit longer and finish deal. On 05/15/15 I sent new e-mail asking status again now over two weeks past due date, asked if they willing to do discount for extended wait or did we need to do refund they already had offered me. On 05/16/15 they cancelled the order and said refund check to be mailed to me. It took from 05/16/15 with multiple e-mails and them allegedly sending a check that never made it here, to finally get a check for incorrect amount of refund of $1387.50 stating that they decided to keep a $462.50 restock fee (mind you this is for product that they could not deliver) and now they will not try to resolve any part of deal. Also to top off entire deal the check they sent has been deemed void by my bank as he has wrote numerical line different from what is in number box on check, and now will not answer calls or return an e-mail to do any thing to fix poorly written check that is in valid. ( I do have all e-mails, phone records, and the fake check they sent. I can provide all of this as needed)
The complaint has been investigated and resolved to the customer's satisfaction.
Beware
Beware misleading advertising
"No Core Charge"...not quite. Fail to return them your core and it "will result in termination of this warranty"
"Free Shipping to most U.S. Cities"...
not quite. They can send you a non operational piece of junk and will hold YOU responsible for all costs to return it for repairs and also from them to send it back to you..."no exceptions".
"Standard 12 Month, Unlimited Mileage, Limited Warranty"...not quite. Read the fine print as to what will "null and void this warranty" The answer...alot. It's the classic Catch 22. Any disassembly even to service (except by them) voids the warranty. In fact even removing the pan as you would to change the fluid voids the warranty.
Don't repeat my mistake. Stupidly I decided to do business with this company and $1600 later have a non functioning (failed almost immediately)
unit that they refuse to exchange, replace, refund, or even repair unless I pay all labor and shipping costs, which are huge, ...forever.
Do youself a favor...don't get suckered.
The complaint has been investigated and resolved to the customer's satisfaction.
Stay clear
After receiving (late) a "rebuilt" transmission from J.R. at Toms River Transmissions the real problems began. First off, don't be as stupid as I was and pay via check in advance as J.R. requires. They won't accept a credit card, (where you can dispute charges for defective products), and now I know why.
My transmission was professionally installed but operated properly for all of 10 miles, (3rd gear failed). J.R. the Toms River owner refused to consider a refund, sending a replacement, covering shipping or any other costs to remove/return/reinstall the bad transmission. J.R. refused to acknowledge responsibility.
J.R. defaulted to his "no excpetions" process of sales. He hides behind slick terms of sale provisions hidden deep within his web sit. He asserts that as a buyer you are bound by those terms even if you were never on his site, or agreed to anything. Take legal action? "my attorney, who is also my sister looks forward to it" was his written reply.
The complaint has been investigated and resolved to the customer's satisfaction.
My husband bought a transmission paid up front. Never received the transmission so the order was canceled after 2 months mind you. Still have no received refund. I am contacting The Chamber of commerce, Division of consumer affairs, the attorney generals office and anyone else I can think of. I will keep contact them until someone listens.
Don’t buy an online transmission from this guy. He’s a liar and fraud online. He lies about parts and shipping and keeps giving the run around on when they will be delivered. Going on 3 months of this with no results.
HE GOT ME![censored] did the same to me.John is a waste of human life.
wrong transmission delivered two and a half months late, , , rebuilt by crooks stay away greasy dirty product poor customer service after they have the money total rip offs and it dosnt work at all and painted rt over the grease total fraud
DON'T DO BUSINESS WITH THESE PEOPLE! Do your research and read the reviews! We placed the order and paid ($1, 350) for a rebuilt tranny for our 2011 Doge Power Wagon on 7/6/18. We were told that it would ship within 7 days from then. We didn't hear from anyone, so we emailed politely inquiring about the status on 7/12. We were told that they "were working on it as we speak" and they would email the tracking info once picked up. On 7/24, we got an email saying that it was "almost ready, just backed up, super busy and waiting on parts". On 8/2, we reached out again to inquire about the status. We were told, "no changes yet. I'll let you know". On 8/9, we asked what the word was on the back ordered parts and whether or not it had shipped yet. We got a response that day that said the shop is closed and that he would check get back to us in the morning. Never heard back the next day. Instead on 8/17, we got an email stating "home (assume he meant hope) to ship next week". On 8/22, he told us it had not shipped yet and that if we couldn't wait, "just email to cancel your order and I will refund your money". This went on for some time, we realized it would never come. On 10/11 we requested the full refund. We all understand what it's like to be "backed up", but this was completely amoral. Not one person from this business had the basic consideration to keep us updated unless we contacted them. Never even heard a simple I/we apologize. Per their refund policy, the refund check is to be mailed within 14 days from the date of cancellation. It is now 11/9 (JR said it was mailed on 10/26) and have not received it yet. We are going to give it 1 more week (due to being in CO and we know how snail mail can get backed up)before we take legal action. My BF should've done better research as all of the complaints on here and google describe this company to a T-horrible service. This place is a scam-do NOT trust them. The most disreputable company I have ever done business with. Taking advantage of people money. So not OK. How is this place still in business...
2011 to 2018
2011 . 2 complaints
2012 . 0 complaints
2013 . 2 complaints
2014 . 2 complaints
2015 . 2 complaints
2016 . 2 complaints
2017 . 2 complaints
2018 . 2 complaints.
Consider the thousands of transmissions shipped during that 7 year period and you get an accurate understanding of the quality of our work.
2017 . 0 complaints.
So did you get your money back. I'm going through the same thing, he said that he sent out my refund check on Friday 12/21. The story you tell is to the letter exactly what I went through, never a sorry for being late, never contacting me unless I contacted them, due to the terms of his refund policy I had to give him the 14 days to send out the refund and then a reasonable amount of time to receive it and then hope it cashes.
Did you ever receive your money? I just received my refund check and it bounced. Do you know this guy's real name? His first name is John but I cannot read the last name signed on the check.
John Rizzo...Having a similiar problem I can't seem to get my money back from him.
I wish I would of seen this. So a few months ago my wife had our( we own it ) order a 4r100 4wd transmission. We waited and waited but nothing. We called TR Transmission and the offered a refund of the money. We send the request for the full amount, we where to it took 14 working days to get the check out . Here it is a month later with no check, and now they are not picking up the phones. We have contacted the NJ Attorney General, and filed a complaint. We are going to call the Tom's river police and file a theft report, with copies of all the emails and the phone recordings. I will post this anywhere I can that way people might not get taken by these Con artist.
Ya this guy is trash.
Did you get screwed over by this scam artist.
Wow...What a scam... He took our check for 1400.00 and then could not deliver on transmission..
Heard all kinds of excuses from J.R. owner...the holidays, snow storms, shop closed, then no cores, and cores which they don't know what parts they need before taking them apart...Duh! Heard it all!
He was to return funds because he could not deliver us a 4l80E.
Then it was check is in the mail...check is in the mail...I sent it myself...ill check on it...ill check on it...What a B.S er he is.
DONT USE THIS GUY...HE IS A RIP OFF >> ...Joe from CT
Did you ever get your money back
I received a check... finally and it bounced! Did you ever receive your refund?
I did not see all these comments and just bought a transmission in May that I never got and told him I wanted a refund and he is giving same excuses. Did you get your money back yet or am I gonna have to take legal action? Thanks Royce from Michigan
Hi Royce, I am in the same boat wondering if you have looked at legal action yet. I am interested in knowing you thoughts. Thank you. JenKev
On july 17 2016 we sent toms transmission j.r 1250 dollars for transmission ford 04 ford ranger, he said 7 days, we waited 2 weeks, nothing, we called he said bell housing was cracked, still no transmission, so we asked for a refund, he said o.k, 2 weeks later we got a chech for 1150 dollars, he said he kept a100 dollars for restocking, something he never sent, this is a total rip off, going to write atty general, and better business, don't buy from this scam gut, Brenda and tom
I recently purchased a 4r70w transmission as well as an HD torque converter for the extra warranty, from Toms River Transmission "specialists". So it is understood, there was a brand new radiator and transmission cooler as well as new lines which were all flushed with the correct tranny fluid to remove any manufacturering remains. Upon reciept of the transmission it was dirty and greasy. It was installed and from the first test drive the transmission had no 3rd gear or 4th gear (od). Ther ewere no codes. I called them and they told me to take it to a professional transmission shoip to read for codes, I did and still no codes. I was then told to drop the pan and replace the shift solenoids which I did, and check the shift servos, which I did. Still no 3rd or 4th gear. I also informed them that when I dropped the pan, as they told me to, that it was full of black silt. The only options they gave me after following all of their steps was to pull the transmission, pay to ship it to them, I was informed that they had several builds in front of mine so no way to tell me how long it would take, but when they figured out the problem they would let me know what it would cost and then I could have it shipped back. I suggested I ship it back and they give me a refund he said they dont do business that way, so I said then send me a good transmission and I will send you the bad one you sent, he said they dont do business that way. They do not honor any type of warranty nor do they work with you once they have your money. They are crooked and are theifs that have no clue how to build or rebuild a transmission apparently. This company is a predator and will steal your money and not care one bit. They look forward to any lawsuits as they have access to an attorney. This was for a 16yr old girls first vehicl. These men have no decency in fair business. I will find recourse.
Did you get screwed over by this scam artist
has this been settled? I too am waiting, going on 2 months. Is there no justice in this town?
Overview of Toms River Transmissions complaint handling
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Toms River Transmissions Contacts
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Toms River Transmissions phone numbers+1 (866) 669-3343+1 (866) 669-3343Click up if you have successfully reached Toms River Transmissions by calling +1 (866) 669-3343 phone number 0 0 users reported that they have successfully reached Toms River Transmissions by calling +1 (866) 669-3343 phone number Click down if you have unsuccessfully reached Toms River Transmissions by calling +1 (866) 669-3343 phone number 0 0 users reported that they have UNsuccessfully reached Toms River Transmissions by calling +1 (866) 669-3343 phone number+1 (732) 674-2392+1 (732) 674-2392Click up if you have successfully reached Toms River Transmissions by calling +1 (732) 674-2392 phone number 0 0 users reported that they have successfully reached Toms River Transmissions by calling +1 (732) 674-2392 phone number Click down if you have unsuccessfully reached Toms River Transmissions by calling +1 (732) 674-2392 phone number 0 0 users reported that they have UNsuccessfully reached Toms River Transmissions by calling +1 (732) 674-2392 phone number
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Toms River Transmissions emailstrtransmission@gmail.com100%Confidence score: 100%Support
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Toms River Transmissions address1575 Rt, 37W, Suite 12, Toms River, New Jersey, 08755, United States
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Toms River Transmissions social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Recent comments about Toms River Transmissions company
Rebuilt Transmission



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I filed a complaint with the FTC. If they get enough against this company they will look into his fraudulent sales.