Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Toll Brothers


Bad construction

Complaint Rating:  100 % with 25 votes
100% 25
Contact information:
Toll Brothers
United States
We bought a Toll Brothers home in May of 2007. Since we moved in we have had one problem after another and the list keeps growing...

- Our GE Profile, stainless refrigerator broke. The water dispenser kept dribbling water. When GE came out to repair the refrigerator we found the the side of the refrigerator had been all dented up.

- Our ignitor on the GE gourmet oven went out and had to be replaced.

- The drain pipe for our sump pump going out into the yard broke and we need to bury a new pipe.

- The fan in our GE microwave went out.

- This past winter we had drainage issues on our roof from the ice and snow and it leaked into the walls of our garage and damaged the drywall.

- Our shower pan in our master bath shower was installed inproperly. At first we thought the drain wasn't sealed properly. We sealed the drain, regrouted and sealed the floor and repaired the ceiling in the room below.
A few weeks later we saw signs of leakage again. Tore out the tile on the floor and found the shower basin, membrane, drain, etc. had all been installed inproperly.

Our tile is discontinued. The tiles on the step getting out of the shower are falling off now, the tiles on the bench are cracking. We haven't used the shower in our master bath for five months now. Toll Brothers is trying to work with the contractor who installed the shower pan/tiles to have them redo the work... not sure if I really want them to.

- This week we noticed a leak upstairs coming from the attic. Found that the drain pipe from the AC unit had not been glued and was just stuck together. With the hot/humid weather that we've had it started leaking down the ceiling and into one of the walls.

Yeah, we lived in a Richmond American home for 6 years and never once had an issue. In the 3 years we've lived in a Toll Brothers home it's been horrible. : (
Complaint comments Comments (2) Complaint country United States Complaint category Building, Construction


Sort by: Date | Rating
A  20th of Dec, 2010 by    -1 Votes
I also have a major problem with Toll Brothers home, its a piece of crap construciton, I live in Southern California, whenever it rains all the water comes in through around the windows, tried to seal the windows from outside, but still it comes in as though someone had opened the water tap. its very dissapointing that the windows were NOT installed properly. also heating system the heating fan does not work, check and found the 24Volt tranformer was just hanging with 3 inches of sheet metal screw, with cold solder joints looks like some two year old had worked on it when installed. really really disturbing, these guys have a big name but poor quality of work, does anyone knows how to sue these guys, as I am going to sue them for my damages.
N  21st of Jan, 2011 by    0 Votes
I purschased my home in 2008. I won't dwell on the individual items, but rather the process and design of their cluster homes in Maryland Toll Gate Village. First, they do not have the manpower to follow up behind all the South American and Mexican helpers they use. They contract out everything and do n ot follow up behind the contractors work. They wait for the buyer to complain before they respond. I have example after example. Secondly, the design of the cluster home roofs should be illegal. I am in a cluster of three homes and much of the water run off from the two side homes and drains to my section of roof and into my rainspouts. They should have had more downspouts to keep the roofs individual. There is another issue with the courtyards they designed. They put a privacy wall in front of the middle home and part of the yard behind the wall belongs to the neighbor. The neighbor can't access it because they are trespassing. Your dont realize this stuff until you move in. Down the road, I see legal action between neighbors. Lastly, with Maryland law it states that the builder will turn over the HOA responsiblilties afte 75% of the lots are sold. Toll Brothers insisted that it would turn over once 99% of the homes were sold and settled. Maryland law supersedes builders by-laws.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Contact Us

Reply to