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Toktumi / Line2 / Scam

1 United States Review updated:

Toktumi / Line2 service is horrible. They are a phone company that does not even have a phone number.

They have charged me for a service that does not work and they keep charging my credit card. I had to call and cancel the card in order to cancel with them.

Line 2 for iphone great idea but the produce does not work! Text messages send but do not receive.

If you need help you can't call because they have no phone number. Just a chat line that is serviced by complete idiots. See my chat thread below...

John: Hello, Chris. One moment while I review your information...

(At the conclusion of this chat, please click the red END CHAT button on the lower left corner to give us feedback. Thanks!)

John: Good Day Chris, how may I assist you today?

Chris: My text messageing on my line2 iphone app is not functional.

John: May I place you on hold for few minutes while I check it for you?

John: Thank you for waiting.

John: Let me share some information on texting.

John: Text messaging is only available for US LOCAL numbers (toll free and Canadian numbers do not have this functionality)

John: Sending texts to international numbers requires a PAID subscription and costs $0.10/msg

John: MMS and texting to short codes are NOT supported

Chris: My number is XXX-XXX-XXXX we ported it over from AT&T mobile. I can send text messages but I cant receive them.

John: Thank you for the information.

John: Not able to receive text messages is a known issue. It is due to heavy traffic.

John: Our engineers are working on this to resolve it soon.

Chris: This has been like this for 2 weeks?

Chris: My I have a phone number to call please?

John: Okay. I will forward your issue to our next level support team.

John: May I please have a good call back number to reach you?

Chris: that is what they said yesterday and i never got a call. what is the company phone number.

John: If a call back is raised, then you will be receiving a call shortly.

John: Normal call back will be with in 24 hrs.

Chris: My number is XXX-XXX-XXXX. What is the support teams phone number?

John: I am sorry to inform you that currently we do not have direct number for Toktumi Customer Support.

Chris: You are a phone company? How do you not have a phone number?

John: Sorry, soon we will be having that facility also.

John: Thank you for providing the number. Our support team will be calling you.

Chris: So why do you charge me money if I cant even use the line 2 service?

Notice: John exited session!

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  • Pe
      8th of Dec, 2010
    0 Votes

    We are aware that our support needs lots of work. The problem is our front line chat, which is handled by an offshore team in India. Our Tier II support, which is done in house by telephone, does well.

    We are in the process of migrating our Tier I support in house, so that all the chat will be done by our own employees based in San Francisco. We expect to be able to make the transition by early next month, possibly sooner. We will also be moving to live phone support with a published dial in number at the same time.

    Please accept our apologies for the problems you are encountering while we make this transition. We wish it could happen faster but it takes time to hire and train the new people.

    Best regards,
    Peter Sisson
    Toktumi, Inc.

  • Dv
      21st of May, 2018
    0 Votes

    @Peter H Sisson Peter, you should explain me why after I been with you guys for years locked at one price, without receiving a notice I was charged a different amount for all my lines. My main number is 305.204.9801

  • Ja
      9th of Dec, 2010
    0 Votes

    Have to disagree on this one. I've been a Line2 customer since for over a year now and it just keeps getting better. When I first signed up it didn't have VoIP, just let me add a second number to my iPhone and I thought that was great at the time. Now I've dropped my AT&T texting plan completely and reduced my minutes to 450/month b/c Line2 has VoIP ( no cell minute usage) and texting. Saves me $60/month compared to my previous plan and for just $10/month for Line2 I can finally use my iPhone at home and work - neither of which work on cell. I follow the Toktumi Twitter account and I see people complain and I have to wonder if it is just a competitor trying to kill Line2's rep. Chris if you complaint is real I apologize but I have to say I couldn't recommend Line2 more highly.

  • Ke
      12th of Dec, 2010
    0 Votes

    I have to agree with the complaint. I've been a line2 user since April. Didn't expect much because it was trial and it turned out to be a great option to make calls for my iPod. Things seemed to be getting even better with the price reduction, SMS feature & iOS4 support. However, around mid-October things started to go downhill. I was unable to receive SMS for 3 weeks. It started to work again in November and I decided to upgrade to a 6 month plan. Since then I've experienced 3 different outages and last night once I signed back into my account on my iPod, I was unable to receive SMS.
    - Friday Dec 3:
    Out: 2:10pm
    In: 4:19pm
    Out: 5:40pm
    In: 7:00pm - texts came in, outgoing was slow to post.

    - Thursday Dec 9:
    Out: 7:25pm
    In: 8:05pm

    - Saturday Dec 11:
    Out: 10:45pm (Still hasn't returned).

    I'm usually extremely patient, but this is getting ridiculous.

  • Un
      1st of Oct, 2013
    0 Votes

    I agree with the complaint. I have been their customer for more than 3 years and last year I did sign up for the annual subscription and I just get an auto billing this week. However I have been call them for numerous occasion prior this incident and can't find their phone number. I emailed them to inquire about the phone number and they didn't reply me with any answers. All they reply with an email and try to "help" me with the issues. I don't really get the solution of the problems and just didn't have time to email back and forth and they didn't even bother to follow up. When I called this time to inquire the auto billing, plan changes and again, repeat my question again - What's your customer service number? I got an email said that look like I need to talk to someone and ask me what the phone number and window of time so they can call but not told me about their phone number. I gave them my number and told them just call and I'll be in and out. Today I got a phone call and a message saying that he will send me an email and just follow the instruction to change the plan. He ignore to answer my other questions about the auto billing and their customer service phone number. When I reply that I saw on the website their company is phone based support. Guess what, he reply with: "We do not offer inbound phone support anymore, the information you saw is out of date." Hello??? If you are that of a big company and in the hi-tech and can't have someone to update their website. This company is totally a unprofessional and fishy about hiding something from their customers. I can't believe they still in business...

  • Ri
      31st of Jan, 2016
    0 Votes

    i singed up for the Pro version at $14.95 per month. They make it impossible to cancel an account, and just continue billing your credit card.

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