I had Time Warner service installed two days ago because Verizon's new software had smaller print on the television menu making it almost impossible for me to see. On Tuesday, I spoke to a very nice TW technician who helped me program the remote for my bedroom television and get closed captioning.(for a slight hearing deficit). On the following day, I called to get the living room television remote programmed and was on the phone for 45 minutes with someone who sounded as if he was reading from a script and not understanding or answering any of my questions. I could not access closed captioning and he told me it was the fault of my television. I told him I had Verizon up until the installation of Time Warner and everything worked perfectly including closed captioning. He told that Verizon had closed captioning on more stations that TW and that with TW I would only be able to get CC on channels 100 and above. I informed him that I had I had another TV on which the CC was working perfectly. I asked to speak to his supervisor and was informed that the supv would only tell me the same thing that he told me. I insisted on speaking to a supv and was put on hold for half an hour. Every once in awhile the music stopped for a second making me wonder if he was checking to see if I was still holding on. Subsequently, I called and asked for customer service and told the young woman how frustrated I was and if I could not get closed captioning I would have to cancel. Her response was I will set up the cancellation right now. Is this customer service, would Time Warner rather have me cancel service than try to correct a problem.
Subsequently, I discovered that the installer who came in truck with Midtown Collision printed on it had disconnected my printer and my DVD player.
My experience with Time Warner has caused two of my relatives to cancel their orders to switch to Time Warner service. I certainly wish that I had read these complaints before I switched.