Tightboards.com and Boardparadise.com / No customer service -Frauds
LIGHTS ON BUT NOBODY'S HOME!!!
DO NOT BUY FROM THIS COMPANY!!!
I am a victim of this dubious company and did not see the negative reviews until it was too late. The company I write about is, CrossRoad Sports DBA(Doing Business As) tightboards.com and boardparadise.com. I made a purchase on January 7, 2009 and received virtually everything with the exception of one small item. One of the items I ordered stated that it was in stock and was ready to ship within 24hrs even though it was not. I found other deals on their website yesterday, Sunday, January 18, 2009 and decided to go ahead and make another purchase, pick a different item that wasn't shipped to me and have them include it in my new order to save them shipping costs; what a grave mistake!
After I made a second purchase with this company I began to see blogs and negative reviews of this terrible company. Instantly I thought, what have I done now? I called them this morning Monday, January 19, 2009 to have tightboards add the item that was not in stock to my credit card, they have not sent me a conformation letter yet and probably never will. I tried to call back later and cancel my recent order only to get a recording. I also sent their customer service manager a letter of complaint as well as sending the same letter to the Greensboro, NC Better Business Bureau. I have been doing heavy research on this company and and found many of the owners' names and extensions, (which I will provide later), calling them many times as I tried entering every extension I was given by there company hence my title, THE LIGHT IS ON BUT NO BODY IS HOME.
In short, I felt it was time to vent my frustration and help the next potential boardparadise/tightboard buyer of making a huge mistake. I can tell you this, I will never do business with this company again and will go out of my way to inform all of my skater and snowboard friends not to even think about buying from them as well as starting an anti boardparadise/tightboard groups on the web to inform others of their less than ethical ways.
Below is information you may use in an attempt to fight them for your money
CrossRoad Sports, Inc. AKA "Tightboards and Boardparadise"
4361 Suite 170 Federal Drive
Greensboro, NC 27410
President: Josh Michael ext 114
Vice Pres: Linc Anderson ext 124
Customer Service Manager: Laura Durr ext.121
Regional Store Manager: Dave ext. 123
Greensboro Better Business Bureau of Central North Carolina
BBB's rating and info of this company: LOOK AT THE WEBSITES BELOW TO GET MORE INFO ABOUT THIS COMPANY
Company profile info: