AlphaMart's
reviews and complaints

I recently made a purchase from AlphaMart's website, alphamarts.com. I was in need of six barstools and was happy to find them available on their site. The barstools arrived in a box, which was delivered to me in a timely manner. However, upon opening the box, I realized that I was short two swivel bases. I immediately reached out to the company via email, hoping to resolve the issue.

Unfortunately, I have not had much luck in getting a response from AlphaMart's customer service team. While they did respond to my initial email, they informed me that the missing parts would have to come from the warehouse. Despite numerous follow-up emails, I have yet to receive the missing swivel bases. As a result, I am unable to use the barstools as intended.

I must say that I am quite disappointed with the level of customer service I have received from AlphaMart's. The picture on their website that indicates a phone number to call for parts has proven to be useless, as every time I call, I receive a message that the user is busy. This has left me feeling very dissatisfied as a customer.

Overall, while I do believe that the barstools themselves are of good quality, the lack of customer service and missing parts have left me with a negative impression of AlphaMart's. I hope that they will take steps to improve their customer service in the future, as it is an important aspect of any business.

I recently made a purchase from AlphaMart's website, alphamarts.com, for a gravity recliner chair. The price was reasonable at $108.99 and I placed my order on June 19th, 2020. My order number was *** and I received an acknowledgement of my purchase. However, due to the ongoing virus situation, I was informed that it could take up to 14 business days for my order to arrive.

On July 8th, which was exactly 14 days from my order date, I decided to give them a call to check on the status of my order. Unfortunately, I was informed that my chair was still at the warehouse and that it was waiting to be picked up by UPS. The customer service representative gave me a few excuses, such as their process and the size of the box, but I was not satisfied with the response.

As of today, which is three weeks from when I placed my order, my chair is still at the warehouse. I have decided to cancel my order and purchase the chair from another company. I wish I had read the reviews before making my purchase. I do not want others to make the same mistake as I did.

Overall, I am disappointed with my experience with AlphaMart's. The delay in shipping and lack of communication was frustrating. I hope they can improve their processes and customer service in the future.

I don't understand why some folks are leaving negative feedback about AlphaMart's (alphamarts.com). I recently purchased four sling chairs from them and while the shipping did take a bit longer than what I'm used to with Amazon or Wayfair, I still received my order within two weeks of placing it. Initially, I was a bit skeptical about the quality of the chairs since they were priced about $100 cheaper than what I found elsewhere, but after assembling them, I was pleasantly surprised. The chairs are of good quality and comparable to the ones I purchased from Big Lots four years ago. I plan to continue shopping on this site and would definitely recommend it to others!

I recently made a purchase from AlphaMart's website, alphamarts.com, for a gravity chair on May 21st, 2020. However, I was disappointed to find out that my item had not yet been shipped, nor had I received any notification about its status. It wasn't until I decided to reach out to their customer service team on May 3rd, 2020 at around 5:30pm that I received any update on my order.

To my surprise, I received an email from AlphaMart's team at around 10:30pm that same evening, informing me that my item had just been shipped. The following day, May 4th, 2020, I received a reply from their customer service team, stating that my item had indeed been shipped and that it would take approximately 2-3 weeks to arrive.

While I appreciate the prompt response from AlphaMart's team, I can't help but feel frustrated that I had to inquire about my order in order to receive any updates. It seems as though if I hadn't reached out, my item may have continued to sit in their warehouse, waiting to be shipped.

I hope that AlphaMart can improve their delivery system or perhaps hire someone who can better manage it. As a result of this experience, I have decided to order my next chair from Amazon instead.

Overall, I believe that AlphaMart has potential to be a great online retailer, but they need to work on their communication and delivery processes in order to provide a better customer experience.

I recently purchased a product from AlphaMart's (alphamarts.com) and overall, I'm pretty happy with it. However, there are a few things that I wish I had paid more attention to before making the purchase.

Firstly, the set is smaller than I had anticipated. Although it still looks nice, I was surprised by the size. But, on the bright side, it might actually be a good thing that it's not huge. It's perfect for my small patio and doesn't take up too much space.

Secondly, when I unpacked the set, it had a strong plastic smell. I would recommend only using it in a well-ventilated space and not in a closed porch. This is something that I wish I had known before purchasing it.

Lastly, the seat cushions aren't super thick. They are comfortable, but if you're looking for something with plush cushions, you may have to buy them separately. This wasn't a huge issue for me, but it's something to keep in mind if you're looking for something with thicker cushions.

Overall, I'm pleased with how this purchase turned out. It's a great addition to my patio and I'm looking forward to using it more in the future. However, I do wish that I had paid more attention to the size and the plastic smell before making the purchase.

So, I recently made a purchase from AlphaMart's website and I gotta say, it was a bit of a mixed experience. I was in the market for some new furniture and decided to go with 2 10 piece sectionals from their site. I had a bit of trouble navigating the website, but thankfully one of their employees was able to help me out. She was really nice and walked me through the process of ordering the sectionals. I even told her that I needed them for an event and she made sure to let dispatch know to ship them out the next day.

However, things started to go downhill from there. When the sectionals arrived, I was surprised to find that there was only one of them. I immediately contacted customer service to try and sort things out. But, to my dismay, they told me that it was a mistake on my end and that I had only ordered one. This was not true, as I had clearly ordered and paid for 2 of them. I was really frustrated at this point, as I had specifically told the employee that I needed 2 sectionals for my event.

To make matters worse, the customer service team was not very helpful. They refused to expedite anything to me to make up for their mistake. I was left with only one sectional for my festival, which was a huge disappointment. I really wish that they had taken responsibility for their mistake and tried to make things right. It was a mess and I was not happy with the customer service I received.

Overall, I have mixed feelings about AlphaMart's. While the employee who helped me was great, the customer service team really dropped the ball. I would recommend being very careful when ordering from their site and double checking everything before you hit the purchase button. Hopefully, they can improve their customer service in the future and avoid situations like this.

Alphamart is a company that I would not recommend to anyone. My experience with them has been nothing short of a nightmare. The biggest issue I have had with them is their lack of communication. I was never informed when my delivery was shipping, and when I received a Fed Ex tracking number, I found out that Fed Ex never picked it up. This caused a lot of frustration and confusion on my end.

When I tried to cancel my order by email, as they suggest, they still put it through anyway. This caused me to have to wait for the delivery and reject the order for me to get a refund. This process took over a month, and during that time, I received no response from them. It was incredibly frustrating to be left in the dark like that.

Finally, after weeks of trying to get in touch with someone, I was able to speak with a woman named Jessica. She was the same person who left the message on their voicemail. Unfortunately, my conversation with her was not a pleasant one. She started yelling at me and wouldn't let me talk. It was like talking to a lunatic. Eventually, she hung up on me, leaving me feeling even more frustrated and angry.

Overall, I would strongly advise against doing business with Alphamart. Their lack of communication and poor customer service make them a company that I would never want to deal with again. If you're looking for a reliable and trustworthy company to do business with, I would suggest looking elsewhere.

I can't believe the positive reviews I've read about AlphaMart's. It's clear to me that those people must have been paid to say good things. I recently ordered a full outdoor patio set from them, spending close to a thousand dollars. It's been a complete nightmare.

First of all, it took two whole months for me to receive just the table. I had to send numerous emails to a woman named Carrie in customer service, who was absolutely no help at all. She just kept sending me the same generic response over and over again.

And to make matters worse, I still haven't received the chairs! Apparently they're just sitting in a warehouse somewhere, not even shipped yet. It's beyond frustrating.

It's clear to me that AlphaMart's has no idea how to treat their customers. They have no basic customer service skills whatsoever. I'm so fed up with them that I'm planning on filing formal complaints with the Attorney General in my state, as well as the two states where this company has locations.

I would strongly advise anyone considering doing business with AlphaMart's to stay far, far away. In fact, if I could give them negative 10 stars, I would. This has been an absolute nightmare.

I was really looking for a bargain when I stumbled upon Alphamarts. The prices were just too good to pass up, so I decided to take a chance and make a purchase. Unfortunately, I ended up regretting my decision.

First of all, my order was supposed to arrive at my house four days earlier than it actually did. When I contacted FedEx to find out what was going on, they informed me that my order had not even been shipped yet. I immediately called Alphamarts to cancel my order, but the person I spoke with told me that I would have to wait for "her colleague" to get back to me with information on how to get a refund. I was promised that this would happen within 24 hours.

Four days later, I finally received notice that FedEx had picked up my order and that it would be arriving in another week. I was furious. I called FedEx to try to stop the shipment, but they told me that only Alphamarts could do that. When I contacted the company again, they refused to stop the shipment, even though I had notified them to cancel the order four days earlier. They told me that I would have to refuse the shipment when it arrived and wait even longer for my refund.

To make matters worse, Alphamarts sent me a survey asking how I liked my purchase even though it wasn't even due to arrive for another five days. I couldn't believe it. This company is shady, incompetent, and unethical. I would advise anyone to steer clear of them. I made the mistake of putting price above everything else, and now I'm paying the price. Don't make the same mistake I did.

I recently made a purchase from AlphaMart's website, alphamarts.com, and I have mixed feelings about my experience. I ordered a canopy and was pleasantly surprised when it arrived sooner than the estimated delivery date. However, when I set it up, I noticed that it was shorter than what was described on the website. I immediately reached out to their customer service team via email and received a response within a day.

Unfortunately, the response I received was not what I was hoping for. Despite providing them with pictures from their own website that showed the incorrect measurements and pictures I took of the canopy set up with the actual measurements, they refused to accept that their description was wrong. I was frustrated and disappointed that they were not willing to acknowledge their mistake. All I wanted was to return the canopy for a refund, but they kept offering me a partial refund and suggesting that I keep it and sell it or give it to someone.

To make matters worse, they also claimed that they did not want to ship it back to them because it could get damaged in transit. I found this confusing because if it could get damaged on the way back to them, why wouldn't it have been damaged on the way to me? After a week of back-and-forth emails, they finally agreed to give me a full refund without having to send the canopy back.

Overall, I gave AlphaMart's 3 stars because the shipping was fast and the quality of the item was good, but it was not as described on their website. Dealing with their customer service team was a frustrating experience, and I would not recommend purchasing anything from them again.

High quality patio chairs. They were packaged very well and arrived at our home when promised. The chairs do require assembly, and it helps to have two people doing it. But the assembly process was easy.

Ordered and was sent patio furniture which needs assembly. Screws and directions weren't enclosed. After months they have not sent missing pieces and even gave us fake tracking number. They are no longer responding and we have a product we can't use.

Great Company to do business with, I highly recommend it! Their Customer Service is second to none, they exceeded their aim to satisfy a customer in a very professional, understanding, and timely manner! They have gained my trust and loyalty as a customer!

I had a small problem develop with a folding camp chair, chair, and contacted the seller's (Alphamarts) customer service department. They were excellent, and went "above and beyond" in addressing my concern. I recommend them highly. They have shown that their desire to provide an excellent product backed up by excellent customer service is genuine.

Craziest company I have ever seen! I kept contacting them because their site said it had NOT been shipped. BUT, it had. Showed up delivered! Out of the blue. Crazy. Even Fed Ex said to call them and ask them to schedule a pick up. CRAZY company. They need to fire their manager! They should look at the company BELK's. Now, their is awesome shipping management!

We have been pleased with Alpha Mart Holdings, LLC. We purchased a patio umbrella, which was easy to assemble and performed as described. Unfortunately, we had a slight mishap with the umbrella (our mistake), and contacted customer service about replacement parts. Alpha Mart responded immediately and we were able to resolve the issue quickly. We found the company easy to deal with- they stand behind their products.

I purchased an outdoor umbrella made by Alphamart from Walmart.com. I received it in a timely manner but there was a small hole in the carton and I discovered I was missing some hardware. I contacted this company and they replied the next day! Soon I received replacements. Finally decided where to put it in the backyard, got it up and I love it. It came with little lights so it's just enough ambient lighting and just a perfect size. I'm just so amazed at the quick response and service. I'm a female senior and I was able to assemble it myself in no time. Thanks Alphamart!

We purchased a Mock One for Father's Day after seeing an ad on Instagram. I didn't expect to receive it by Father's Day as we ordered it about 10 days prior. Then the item was on back order. They were very forthcoming at first, mentioning there was a legal issue with some bad characters involved in their warehouse. Then they went radio silent after early July. I emailed in Aug and in Sept just to get an update and no reply. I tried again in Oct, stating that I would pursue a refund if I didn't hear back. Within two weeks they finally contacted me to let me know the product would be shipped soon. We received the Mock One within about 2 weeks and my husband loves it! I'm so glad we were patient and waited for them to clear up the legal issues they had encountered. There may be another one in our future!

I gotta say, I ain't too happy with AlphaMart's. I ordered some stuff from them over 3 weeks ago and they said it would take 10 to 14 days to get to me. But as of the 28th, FedEx still hadn't gotten their hands on it. So I shot them an email on May 23rd and they told me that FedEx had it and they'd ship it when they could. But let me tell ya, they straight up lied to me. Ain't no way I'm ordering from them again.

with the service. AlphaMart's (alphamarts.com) is not a good place to shop if you want to avoid headaches and frustration.

I ordered a replacement part from AlphaMart's almost a year ago, and I still haven't received it. They sent the wrong part twice, and now they're claiming that the shipper lost it. I don't believe them because they don't have a tracking number to prove it. It's frustrating that the only way to communicate with them is through email, and they keep lying to me about the situation. I'm extremely unhappy with their service and would not recommend shopping with them.

I've had a terrible experience with AlphaMart's, and I wouldn't want anyone else to go through what I've been through. Their customer service is terrible, and they don't seem to care about their customers at all. I've tried to be patient and understanding, but it's been almost a year, and I still don't have the replacement part I need. It's unacceptable, and I'm very dissatisfied with their service.

Overall, I would not recommend AlphaMart's to anyone. They're unreliable, unresponsive, and unprofessional. If you're looking for a good online retailer, look elsewhere. There are plenty of other options out there that will treat you better and provide better service. Don't waste your time and money with AlphaMart's.

I ain't gonna lie, AlphaMart's outdoor patio set is straight up garbage. I mean, I was excited to get it, but when it arrived, it was a hot mess. The thing was damaged, pieces were missing, and the legs kept falling off. And don't even get me started on the glass on the table - I had to tape that sucker on! And the pillows? Forget about it. They just fall off all the time.

Honestly, this set looks like it was made for kids. There's no way it can hold adults. I tried sitting on it and it was like a game of Jenga - everything just fell apart. And to top it all off, no one will even call me back or answer my emails. It's like they don't even care about their customers.

Save yourself the trouble and don't buy from AlphaMart's. You'll just end up with a piece of junk that's not even worth the money you paid for it.

I recently ordered a sofa from AlphaMart's website (alphamarts.com) and unfortunately, my experience was not a good one. When I received the package, I was surprised to find that only half of the sofa was included. The material was wicker, but it was already unraveling and the cushions were covered in dirt. I was very disappointed with the quality of the product.

When I contacted AlphaMart's customer service to request a call tag to return the sofa, I found that they were not very helpful. They ignored my concerns and instead tried to convince me to keep the sofa. I had to escalate the issue to my credit card company, Visa, and file a dispute to get any kind of resolution.

Overall, I was very dissatisfied with my experience with AlphaMart's. The poor quality of the product and the unhelpful customer service made it a frustrating and disappointing experience. I would not recommend this website to anyone looking for quality furniture.

So, I ordered something from AlphaMart's website and they sent me an email saying it was shipped by FedEx. But, it's been a whole week and I still haven't received it. I tried to track my package, but there was no history of it. I had to contact their customer service a bunch of times, and it took them three whole days to figure out what was going on with my order. Can you believe it? And then, they finally told me that my order was never even shipped in the first place. I was so mad, like seriously, what a waste of my time and money.

So, I ordered some stuff from AlphaMart's website and they sent me the wrong order. I've been trying to get in touch with someone from the company, but it's been a real struggle. I've called and emailed them a bunch of times, but I haven't heard back from anyone. The only thing I got was a weird text message from them, which didn't really help me at all. I replied to the text and asked them to call me back as soon as possible, but they never did. It's been really frustrating trying to get this sorted out, and I'm not sure what to do next.

So, I was really excited to get my foot massager from AlphaMart's website. I ordered it and waited patiently for it to arrive. But after two weeks, I started to get a little worried. I decided to email the company to see what was going on.

They told me that because of the covid situation, it was going to take a little longer than expected. I was okay with that, but I never expected it to take longer than two months! That's just ridiculous.

At this point, I'm really frustrated and just want my money back. I don't think it's fair that I have to wait this long for something that I paid for. If I could give AlphaMart's a zero-star rating, I definitely would.

Overall, I'm really disappointed with my experience with AlphaMart's. I don't think I'll be ordering from them again in the future.

So, I bought this double umbrella from AlphaMart's website for my patio. But when I tried to install it, I noticed that something was off with the base. It was all lopsided and stuff. I've been trying to get in touch with the company for a few weeks now, but there's no phone number to call. I've been emailing them, but they're not being very helpful. They keep telling me that I have to take apart the whole umbrella and send it back in order to get a refund. Like, seriously? Do they not realize how big this thing is? It's not easy to take apart and put back together again. This is the worst company I've ever dealt with. I'm never buying anything from them again.

I got myself a fancy office chair from AlphaMart's website back in April. It was the PHI VILLA Ergonomic PU Leather Modern 360? Swivel Executive Office Chair with Massage Lumbar Support. I was pretty excited about it, and it looked great in my home office. However, after just a couple of months, one of the arms on the chair broke off. I was pretty bummed out about it, but I figured I could just contact the store and arrange for a return or exchange.

Unfortunately, I couldn't find a phone number anywhere on their website. I searched high and low, but no luck. I was starting to get frustrated, but I didn't want to give up just yet. I decided to send an email to their customer service team on July 4th. I even included my phone number in the email, hoping that someone would get back to me soon.

Well, it's been a few weeks now, and I still haven't heard anything back from them. I'm pretty disappointed with the lack of customer service from AlphaMart's. I mean, I understand that things can break or go wrong, but it's important for a company to have good customer service and be responsive to their customers' needs. I'm not sure if I'll be shopping with them again in the future.

I gotta say, I ain't too pleased with AlphaMart's. I got myself an outdoor table and it was a real piece of work, if you know what I mean. The screws didn't fit the holes and it was just poorly made all around. So I tried to return it, but boy oh boy was that a hassle. I sent emails, chatted online, and even called them up a bunch of times. But they wouldn't give me an address to send it back to. Nope, they said I had to call customer service. But when I did, nobody answered the phone. And when I finally got a response to my email, they said I had to send them a video of the area that didn't fit. Like, who's got time for that? All I want is to return this thing and be done with it.

I made an online purchase of patio furniture. Upon receipt, I was not satisfied with the quality of the furniture. Furthermore, my order was not complete. I received 6 chairs but no table. The table was shipped much later even after I asked that it not be sent. I contacted Alphamarts on several occasions and requested return instructions as per their return policy and within their 30 day requirement. The company did not respond to my requests to return the furniture and they are therefore forcing me to keep poor quality furniture. I paid $924.99 for this patio set!

I ordered an outdoor couch from this company (order number 604), and on Thursday May 13 I received an email saying that my order was on its way, which was about a week after I ordered. Well the couch was shipped in 2 boxes, but only one arrived. I have been in contact with them through texting and email, and they have stated the Fed Ex has not picked up the other package and they have no idea when they will, because they are short-staffed due to the pandemic. I have requested to return the box of parts that I did receive and receive a refund, since I have been waiting 3 weeks with no status change in the shipment of the second box. I have requested an address to ship my items back to and to complete a return, which is part of the return policy. I have been requesting to return this box and receive a refund for over a week. The company will not respond to any of my contacts about returning the item. I just want to return the parts I have and get a refund.

The date of the transaction which was ordered online was April 12 in the amount of $871.20 for some outdoor furniture. The quality of the product was not as expected and all we are asking is to be able to return this product which we are within our 30 day window at no cost to us. Which they want us to pay for shipping which will amount to around $600. They offered us a $35 credit card credit or a $60 credit to order something else from them. I have not been able to actually speak to anyone at their listed number which never gets answered and quite frankly think its a bogus number. They will only correspond via email which is about every 2 days if we are lucky. They suggested we try to sell the item or give it as a gift which is unacceptable as we have a new patio and this was to go on there. The order number is 59720. Again that is all we are looking for is to return this product for a full refund and not pay shipping which we only opened 1 box and there are 4.