Boardparadise review: They stole my money by not returning it due to me returning my product

Order #[protected]
1 product totaling $131.95

Order placed
Oct 20th, 2020

LAST UPDATE
Nov 12th, 2020
This is the poorest customer service I have ever dealt with in my life. Do not order from this company. I did it on Oct. 20th and returned the product shortly after receiving it. It was the wrong size and not what I expected. I requested a refund and ever since Nov. 12 they have not returned my money. The amount was an item costing $131.95 and they will not nor have they tried to return my money. On Nov. 12 someone sent me an email saying the money was refunded but it has not shown up in my bank account. I been trying to resolve this issue since then. I cannot reach anyone by phone. I been emailing this company and calling since Nov. 2020. I used a site call Afterpay to support the initial transaction and they have been trying to help me resolve the problem as well. They have not had any success either. I am beginning to think like others that are reporting on "Google Review" site - they are demonstrating to me they are thieves. I hope this review get someone's attention.