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Tidebuy.com / poorly made wedding gown

Mount Gambier, South Australia, Australia Review updated:

I had ordered my second wedding gown with tidebuy. The first wasnt as pictured so I tried for another style of gown. Foolish now I know. When I recieved the second gown I was shocked by the very poor quality/workmanship. All the embroidery work was tacked on by large hand stitches. All the edges in the gown were not sewn, they were still raw and were fraying. there was rubbish material sewn into skirt that cant be removed without separating the bodice from the skirt. The dress details looked nothing like their dispay photos.The back sash pleats do not even meet together. Their display photo shows they meet toether in a V at the center. Clearly they dont meet or match in their pleats. When I recieved the package in the post I was very upset. I had made contact straight away and asked for a full refund. After many contact emails to tidebuy and photos sent to prove my case for a refund and several weeks later they insult me with a offer of $15 refund on a $169 gown and go about telling me its not so bad and that they spent a great deal of time and money on their service. I am still fighting them for a full refund, sending even more emails to fight my case. I warn you all, dont deal with tidebuy. their customer service and workmanship is discraceful

Tidebuy.com
Tidebuy.com
Tidebuy.com
Tidebuy.com
Tidebuy.com

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Comments

  • Ti
      Nov 09, 2011

    Dear Customer,
    On behalf of tidebuy.com, I would like to apologize for the inconvenience you have experienced while shopping with us. We very much appreciate your feedback and comments as we are constantly trying to improve our products and service.
    I encourage you and all other customers who have any issues with tidebuy.com to please contact me at [protected]@Tidebuy.com
    Again, we are terribly sorry for the trouble.
    Regards,
    www.tidebuy.com

    0 Votes
  • Sa
      Jan 12, 2012

    i payed for them 330$ to send me my wedding dress from 21/11 /2011 and they didnt send my any thing till know

    0 Votes
  • Sa
      Jan 12, 2012

    do ou think they will send it soon, or they are not going to send it ??

    0 Votes
  • Sa
      Jan 12, 2012

    i send you more than million email on this email [protected]@Tidebuy.com and no one is answer back plz send me what going on with my dress i called you and you told me we sent it but i didnt get any thing yet plz my wedding on 1/2/2012 plz send it to me

    0 Votes
  • Ar
      Apr 24, 2013

    Here are the pictures from [protected]@ymail.com order number 381385-669048 I need an address on where to return this dresss please!

    0 Votes
  • Ar
      Apr 24, 2013

    U need an address so I can send dress back please!

    0 Votes

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