I placed an order and the funds were withdrawn. I recieved a "payment recieved, order processed" email from TideBuy on July 23. There was not ETA on shippig so when I contacted the service department, I recieved an email apologizing for the delay stating that almost all merchandise was ready to ship and the order would be complete within a week at most. That was on July 25.
On July 27, I received two separeate e-mails, both in spanish, stating that my order was rejected because my credit card was deemed to high of a risk and that Tidebuy could not complete the transaction. At this point, I double checked and the funds have indeed been withdrawn, so Tidebuy has my money. My calls and e-mails to them have gone unanswered to this point.
I would like a full refund
Copy of first e-mail, sent on July 23
Dear valued [protected]@att.net,
Your payment for order(1525543) is completed and confirmed. We will deal with your order as soon as possible.
You can check the detailed information from your account and then apply the coupon code to your following orders. Please keep contacting us and checking order status in your account.
Any questions, please contact our customer service: [protected]@tidebuy.com.
Thanks and Best Regards
Tidebuy Customer Service Center
Copy of second e-mail sent on July 25
Dear Sharon Meister
Thank you for shopping with TideBuy
Really sorry for the delay we caused to you:)
After checking with the supplier, we got that the item(s) have almost been finished manufacturing and will pass the quality assessment step. So the item(s) will be shipped out for you in 3-4 days.
You can get the tracking number after we ship the item(s) out.Hope you can receive the item as soon as possible!
If you have any other questions, please let us know and we will reply you as soon as possible.
Thanks and best regards
Customer Service Department
Copy of spanish e-mail sent on July 27, (there were 2 but they both say the same thing)
Su pago de pedido No. 1525543 no se realizó exitosamente,
comunique por favor con el banco de tarjeta para autorizar su pago, su pago ha
sido rechazado por el banco.
Servicio al Cliente