TideBuy Complaints & Reviews

Tidebuy / tidebuy / dress

Apr 07, 2018

We found these complaints after it happened to us, too. We ordered for several times in China and this is first missorder but it tought me not to order anymore. There is no place or authority to send complaints to in China if you are overseas. We ordered a dress in January and we are in...

Tidebuy / cocktail dress

Feb 21, 2018

I bought a dress for a wedding and when it arrived it was nothing like the picture, made in a very strange way. I didn't like it and it didn't fit properly, I would like to return it and apparently there is a customer service, but I can't find it... After 140.00 chf, I was charged 30.00...

Tidebuy / low quality product

Jan 08, 2018

Purchased a wedding gown for $111 on sale. Order number is 1818000. Received around the New Year. The material is very low quality, not as pictured on website. Also the top was completely transparent and indecent. It did not fit well either. I do not desire this wedding dress and wish to...

Tidebuy / nightmare

Oct 27, 2017

Infuriating website. I have never been so angry at anyone whatsoever. The clothes I got looked nothing like the pictures presented on their stupid website. They just steal pictures from original websites and pretend them to be theirs. Very convenient, but stupid. I wonder how many people...

Tidebuy / crappy wig.

Jul 15, 2017

Several years ago, when I was a young fashionista in high school, I was misled by this company, for I was lured into buying one of their wigs via the likely stolen pictures of celebrities that they posted on their website, claiming to make wigs akin to the alluring photos. After sucking... / where's "poland warehouse"? in search of a return address

Feb 17, 2017

I should have reseached the company before I ordered, I admit. But since I didn't and had ordered a dress, which I finally sent back today after battling with "customer's service" (fat air quotes here) for a week, I feel I should publish a useful information which I didn't find on the web...

Tidebuy / do not buy!!! 100% letterbox company they deliver nothing or only garbage for the bin after month!!!

Jan 15, 2017

80% of all customers got nothing. 20% of all customers got only valueless garbage for the bin. It comes from poland (Company is from china, but delivery comes from chinese people in poland). All is the most bad "quality" you have ever seen. Look also "knock off nightmares" in facebook. All...

Tidebuy / don't give them your money!

Oct 25, 2016

Please, no matter what you do just don't order anything from this scam website called TideBuy! I made a big order here and purchased some clothing from them and never received anything. I've tried to contact them via email, but received no reply, their phone number is not working! I also... / I haven't received my order and I wasn't refunded

Sep 05, 2016

I placed an order #1540857 on website. The payment was made. After the 8 days of delivery that they promised and after I check the order on their website without has no updates, I sent them an email. They replied calling me with a name that is not mine. Saying my order wa... / received

Aug 18, 2016

This company...!!! Never again. I ordered 2 dresses I paid for it £214. I canceled it after 1.5 day bcz we bought another dress so I did not need it anymore. This is happen in june when I ordered. Until now I have not receive my money back. They kept saying that they are going to sent me soon...

Tidebuy / ripoff

Jul 27, 2016

I placed an order and the funds were withdrawn. I recieved a "payment recieved, order processed" email from TideBuy on July 23. There was not ETA on shippig so when I contacted the service department, I recieved an email apologizing for the delay stating that almost all merchandise... / no refund, poor quality products, unwearable dresses

Apr 29, 2016

I bought dresses on April 2016 from them. the dresses are unwearable and low quality and the sizes is a total miss. After receiving half of my order in such a bad quality I wrote to them to cancel the remaining order. They want to change me %50 of one of the dresses price ($116 dre... / absolutely unprofessional customer service!

Mar 15, 2016

I have ordered a coat from Tidebuy about two months ago. It took them over a month to deliver my order and when it finally arrived it was way too big. I contacted them and asked for an exchange. They said that they need to discuss this with their manager and promised to contact me later...

Tidebuy / the worst ever!

Mar 08, 2016

I've ordered a pair of really cool sneakers from TideBuy about eight month ago! Can you imagine that? I contacted them many times, wasted my time, sent them tons of emails and still nothing. They still claim that there was a problem with their shipping service, but everything is going to...

Tidebuy / they are scam

Feb 26, 2016

I ordered something from doresuwe. That site was on japanese but it was operated by tidebuy. I didn't receive my order for 1 month. In between that I contacted tidebuy they said tidebuy and doresuwe were same. And asked me to wait. Then I received my package with 3 missing items. The item... / very disappointed

Jan 15, 2016

Received terrible service from TideBuy. When I opened their site and checked the pieces, I was so excited that everything was super cheap and their merchandise looked great. I ordered back in November and only two weeks later my order has been shipped. On December 3rd I received a message... / terrible customer service.

Jan 07, 2016

I bought a dress from TideBuy. Before placing the order I checked their return policy very carefully because I had some problems with other online shopping sites. Their return policy clearly stated they will accept the return if the customer is not completely satisfied. Few weeks later I... / do not order from! returns are impossible!

Oct 24, 2015

The problem with this company is that their delivery times are atrocious as they totally misrepresent them when you first place the order. While you may think you are paying for expedited shipping that appears as delivery in 3-4 days; it actually will take 7-10 days first for them to even...

Tidebuy / horrible quality and customer service

Jun 28, 2015

Worst place to buy a dress. Horrible material and even worse customer service. Won't get a refund on the $100 I paid. Also any of the positive reviews on them with poor grammar matches the customer service grammar so I'm assuming they're trying to win back their reputation...

Tidebuy / love the dress so much

Sep 09, 2014

Shipped to us in a timely manner, comparable quality to the dresses in the high end department stores we tried on. Ordered the Custom sizing, but still had to get some altering done, but since I didn't have to pay extra for "custom" this wasn't a big issue, since we always have...

Tidebuy / ordered items never gt delivered

Aug 27, 2014

I ordered a 30$ package from on august 8th 2014, and the customer service operator told me that it was confirmed on the same day and sent out on the 14th. I made a complaint and emailed them on the 18th stating it was not delivered. they responded saying wait a few more days. I... / will not refund

Jun 17, 2014

Don't buy from tidebuy. I had purchased a $180 dress (August 2013) and received the wrong dress. They admitted to doing so, and I asked for a refund upon returning the dress, and they informed me to keep the dress and they would give me $15 coupon. I took the necessary procedures to return...

Tidebuy / wedding dress/bad quality / no refund

Oct 31, 2013

I ordered my wedding dress online based on the measurements provided. I am actually an inch smaller in two areas. When I received the dress I tried it on. It was not nearly the size for the measurements. The seam for the zipper in the back is noticeably uneven at the top. The sequins were...

Tidebuy / poor quality, different sizes than ordered

Jul 30, 2013

Do not order from tidebuy!!! I had ordered 3 dresses at the total cost of 444 us$ (!!!) all in a very crappy quality, bad finishing, poor lining - the lining shows at the sides of the dresses! All of the dresses had been paid extra for a custom size, all came in different sizes!! And I mean a...

Tidebuy / worst service ever

Jun 19, 2013

I have lots of problems with this company. 1/ They didn't finish my dress till I emailed them 3 times to ask them to hurry, took 22 days to finish. Dress came 2.5 days before my wedding day. 2/ Name of the dress is half sleeve, I gave them measurement for half sleeve. But I also...

Tidebuy / horrible quality and wrong wig

Apr 26, 2013

Ordered short hair brown blonde but received long hairs red in a very poor package as if it was an old item laying in Tidebuy shop since 2000. Ask refund after many mails a sending photos because service client was never satisfaied of quality of my pics, they jud that red is not red .they... / customer service

Feb 22, 2013

Ordered two dresses from this website. Manufacturer is in China. Ordered size 6 dresses - but top is much smaller than a size 6. Color of the second dress not what was on the site. Web reply to my request to return was. basically they cannot accept returns without their approval and... / I can't comment on the quality of the items... because they never arrived

Jan 22, 2013

Worst customer service ever! I can't comment on the quality of the items... Because they never arrived... But they still kept my money! I paid the expedited shipping so my order would be sent to a hotel I was staying at in the usa. When it became clear that the goods would not be... / stay away from this one

Jan 17, 2013

Here is the email I got after sending them pics iof the dress I was not satisfied with Dear ***** Thank you for your letter. We just want to tell you that the picture you sent to us is so wonderful, and amazing, you attract not only gentlemen but also ladies who has the body shape like... / I have never had such horrible customer service

Dec 08, 2012

I ordered these pink stello heels. The picture didn't match at all what I got which was exposed seams visible glue and overall $#*! Ty quality. I sent them pictures and consistently contacted them and all they would say was that it was "beautiful pair of shoes" that if I didn't like the... / it's a fake, liar, falsifier company

Sep 14, 2012

Beware of tidebuy site.. It’s a fake, liar, falsifier company.. They will take your money without sending you anything.. I have a personal bad experience with them, I lost my money when I pay through paypal to buy 2 the site they mention it will take maximum 10 days.. Im...

Tidebuy / dress return

Sep 08, 2012

My wife ordered a couple of dresses from this company not knowing there return policy; her hopes were to keep the one she liked and return the other she did not realize these were coming from China. The dresses arrived and were just not made or appeared as advertized, in short crap!. Fine...

Tide buy / purchase of dress

Jul 19, 2012

I have ordered and bought a dress from company called tide buy or on their shipping docket ta langzhe room 206, heng feng plaza, tong zing north road no 26, jin chang district suzhou china phone:861064476833 I am extremely dissatisfied with the outcome the the dress. It is no where what... / I haven't received my order yet and i'm already having problems

Jul 16, 2012

I haven't received my order yet and I'm already having problems. I placed an order with this company website on June 28, current year. I paid this order # 263082 through PayPal, and sure enough the money was withdrawn in a matter of seconds. When I received the confirmation of my... / they rip you off and they are a joke

Jul 11, 2012

I bought a new tattoo machine through this site. The machine is awesome, but you can buy the same one off different sites. I did not recieve half of my order. I was missing 100 ink cups, an ink cup holder, 50 O-rings, and 50 rubber bands. All in which I kind of need.Then when I tried to...

Tidebuy / cheat

Jun 19, 2012

I order a dress and they send me damage untidy dress. That's not what I ordered. It, s so ugly . I paid 90$ dress online and I paid 31$ for delivery . So I said I need to return but they said u have to accept what they send. They waist my money and I get nothing just a ugly dress . I... / I do not think that anyone is paying any attention to my emails

Jun 14, 2012

I ordered one dress for my son's wedding in July and it was the wrong size from (my measurements were accurate but the dress was too small and they did not honor the mistake... and had to keep it..then ordered another in size 12. My account payment said that I had not paid...

Tidebuy / refund 370€

Jun 03, 2012

I ordered the weddind dress and accessories from this web site. I received on 31 may 2012 the pack, very poor quality pack and inside the same, maton spots and very damage. I sent back on 1 june 2012 as per informatoin on their site and normal one But they answered that... / tidebuy is kind of fraud

May 30, 2012

I bought a flower girl dress for my daughter. But what they sent me is just a " rag". The dress was made wiht reused cloth. I could see a lot of sewing holes on dress cloth. and even lots of long threads were fluttering out. The dress skirt laces are cut and attachend on dress cloth. The... / the dresses from tidebuy were nothing like real ones

May 27, 2012

I purchased 2 prom dresses for my daughter that were to be from dave & johnny collection. She tried on at store so we researched to see if we could purchase cheaper elsewhere. Should have known too good to be true. The dresses from tidebuy were nothing like real ones, too short for her to...