After ordering a rim from this company we received an email confirmation w/ invoice number and were told our order had been SHIPPED. When I called for tracking number for delivery, I was informed that they don't even carry this rim as they advertise. I'm still
trying to get refunded almost a month later. I, like some of you have reported them to the BBB and have my banking institution investigating as well. I had an account manager tell me "I could NOT keep calling the company since a refund was issued"!!! WE STILL HAVE NOT BEEN REFUNDED! Furthermore, they debited $374.00 from our account, but only want to refund $329.00. No shipping charges should apply; nothing was ever sent. Do restocking fees apply to items no longer carried??? I have repeatedly asked for documentation/verification of credit w/ company, amount, date, etc. to be faxed, emailed, or mailed. I was told "We handle over 500 calls a day, so I can't take the time to print out anything to send to you" by a different account manager. How's that for customer service?!?!? All I can say is I hope others will read these before ordering from this company that has no quality assurance in place. I wish I would have!!!