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The Salvation Army


donations spent on officers, not the needy

Complaint Rating:  69 % with 29 votes
69% 29
Contact information:
The Salvation Army
Roanoke, Virginia
United States
Salvation Army, Roanoke:

Salvation Army officers lie about helping others, help only themselves. Here is how:
Corps Officer base salary, free house to live in, free vehicles including all
gas and maintenance, for him and his wife, all Federal, State, and Social
Security taxes paid, all utilities paid, free laptop for each of them, many
meals paid for him and his family, free college tuition for his children at any
university in the country, top of the line cell phone, free medical insurance
for his family, an allowance for each child he has, all life insurance and
retirement paid for. A $ 30, 000 base salary quickly turns into $ 120, 000!
Roanoke also has an Assistant Corps Officer, and he makes about half that
number. All of this is paid for by Roanoke donors.
The Salvation Army claims that 88% of all donations stay local.
However, a very small portion of that actually goes to help people of the
Roanoke Valley. The division that covers Roanoke includes over 30 local Corps.
Multiply the above dollar amounts by 30, and you will see that the largest
portion of donations goes to take care of the officers and their families, not
the needy. This division has about 12 officers at its headquarters in
Washington, DC. They make more than local officers. There are over 40
Salvation Army divisions in the United States. For most of the time that I was
at the Roanoke Salvation Army, most of the people who came to us for help were
turned away and told that "no funds were available." It is not hard to
understand why. And they got rid of me to save money. Increased giving means
more money for the officers to use for themselves. Also, for the five Christmas
seasons I spent at The Salvation Army, all Christmas Kettle donations went to
division headquarters in Washington, DC, none of them stayed in Roanoke. That was around one
million dollars for the five years. Part of it went to pay for extravagant
Christmas parties for all Virginia officers and their families. They all spent
one week at The Kingsmill in Williamsburg. Donating to The Salvation Army is a
bad idea. The officers are ###. The Salvation Army motto is "Doing the Most Good." It should read
"Doing the Most Good for the Officers." This is only the tip of the iceberg. There is much more. Please feel free to
share this information with others. Thanks.
Complaint comments Comments (35) Complaint country United States Complaint category Non-profit Organizations


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N  29th of Dec, 2010 by    0 Votes

Salvation Army - emloyee talking bad to people
salvation army thomasville alabama
west front st
thomasville alabama
United States

An Employee named Betty Brown, is very rude to people when they come to get food . Which by the way is given to them by wal-mart for the people of our town. For some reason this woman is very rude to people, she will tell them they are giving it to the prisoners, and then 30 min later will bringit up usually when her family is there. It does not matter to her that some of these people wait for that food and that
they may need it for a meal. I have ask for the main office number serveral times and she tells me to get it the best way I can. She called the police on an 80 year old woman who spoke up for her daughter when she talked ugly to her and told her to get out of the store because she had two sweets. Then turn around and she is giving a lady 2 pies a dozen doughnuts and cookies. She has no right to talk to

people less than humans.
N  29th of Dec, 2010 by    -3 Votes
I bet *Brenda* is either an employee of Salvation Army or someone the SA is trying to save. She needs help, that's for sure. Same goes for that idiot freak of nature living in Rosebud, SD.
N  30th of Dec, 2010 by    -2 Votes
Wow *Brenda* you are *brillant* were you able to pass 7th grade?
N  20th of Jul, 2011 by    0 Votes

Salvation Army - roperty damage, disrespect
Salvation Army

My mother arranged for the Salvation Army to pick up some furniture last Saturday. Even though they were told there was a large couch (dimensions were given earlier), several large chairs and some tables, only one person arrived. When he realized that he couldn't move it on his own or convince my sister with a broken arm to help, he called for someone else to assist him. They got the furniture out but in the process scratched up the freshly painted walls and broke a light fixture to such an extent that it caused further electrical problems afterwards. When my mother called on Monday to explain the situation to them they said that they shouldn't have bothered to take the couch because they would only get about $50.00 for it anyway and they offered no apologies for the damage they caused. So they disrespected my 80 year old mother and her property and brought her to tears when all she wanted to do was help out a little. Oh, and just so you know, the furniture she donated was in perfect condition. Think twice before you deal with them.
A  29th of May, 2012 by    0 Votes
I had the same thing happen to me here in in Oklahoma City. I scheduled a pickup for an entertainment center...in good condition. I was needing to donate as I could not take it with me. I came home to find that my entertainment center that was in very good condition doors had been broken. The two wheels had been broken off. I called and complained and the supervisor says that it will be picked up this Thursday, May 31st. This is terrible as I only donated as I knew someone could get good use out of it and is a very nice pine southwestern style entertainment center. The most important thing is that whoever came to pick up rather than pick up decided to break it. Very disappointed I should have donated it to a friend. I will not donate to Salvation Army again. I often yearly donate at Christmas to help but I will think three times before putting anything in the red kettle for donations. If you have something that is very nice think twice.
N  20th of Aug, 2012 by    -2 Votes
So you got fired and now you are showing "sour grapes." You MIGHT have worked there for five years, but I think you are highly exaggerating and don't know everything that you think you do. Why would the fact the the Salvation Army Captain and his family have a free house be any different than any other pastor and their family having a free house------which no matter what denomination a pastor belongs to I don't think it is right for them to get fee housing. I would be willing to bet the vehicles that the Captain and his/her spouse drive have Salvation Army markings on them. I have worked in different non-profit offices and it is a well known fact, and when people would call wanting to make a donation we would tell them how to make out the donation so that most of the donation stayed local. The national non-profits like Easter Seals, Red Cross, etc. have to collect enough donations to pay the rent for their local office and the equipment in them. They don't get any help from national for these expenses. I have also worked in a Salvation Army Thrift Store, and when people come in to ask for help, if there isn't anything left to give them, they can't get anything.

Exactly what position did you hold at the Salvation Army that makes you think all that you posted is true.

In past years I used to get a lot of help from the Salvation Army and I was never turned down for food. I now live in a larger town and here when people go to the Salvation Army for food, they are referred to the local Food Pantry. I also know the amount of help that you get depends on your appearance. At the same time I was getting this help, my sister-in-law was going through a brief period of hard times and was working as a secretary, and one day during her lunch break she went and asked for food, while dressed in her dressy office clothes and complained to me that she only got one small bag for she and her daughter, while I had been getting a couple large boxes of food for myself and my daughter. You just can't go begging in your dress up clothes. Than another time a friend of mine just going through a divorce and hadn't worked for several years needed food and she was so hard up she had to drop the insurance on her car, so I picked her up and took her to the Salvation Army, but as she started to get out of my car, I noticed she had all of her rings on her fingers and they were good Black Hills Gold rings, and I told her it might be a good idea if she took them off and put them in her pockets, which she did and she got a good sized box for one person. When I worked in a thrift store, anybody that came in with a voucher for free furniture and clothes, got the items if we had them. To get the voucher you have to go to the office, which is usually in the same building as the church. Sometimes it is in the same building. I never heard of anybody getting any actual financial help. You would be hard put to convince me that the "kettle" donations at Christmas go to the National Headquarters, because in order to do what they do for the needy, they have to use it to shop for the food and gifts that they give out. When I was getting help from them, I got a large Thanksgiving box of food, including a turkey and the same for Christmas, plus there was nice gifts for myself and my daughter.

I just think you feel you weren't treated right and and are trying to make trouble.
N  23rd of May, 2017 by    0 Votes
@redhatterb71 Your in lala land, its an organized sham like any religion
D  20th of Aug, 2012 by     Best Advice +4 Votes
This message is in response to redhatterb71:
I was the Financial Controller. I DO KNOW what I am talking about. I saw all financial activities. At Christmas, they do help people with donations that officers, volunteers and employees don't steal. I intend to make all the trouble I can for those ###. Perhaps you should get a job and quit expecting handouts from charities.
N  20th of Aug, 2012 by    +1 Votes
Jealousy is an ugly mistress.
N  20th of Aug, 2012 by    0 Votes
Ripped, I am 72 years old and retired for 5 1/2 years, due to health problems, and I haven't had help from any non-profit for about 20 years. I still think being you were fired, you are angry and making some things up out of anger. I do know that the executives in non-profits get benefits that other people don't get. Something like politicians. I agree with Brenda, also karma is a *****.
N  25th of Sep, 2012 by    +2 Votes
I am a victim of domestic violence that happened in NC. I called Turning Point and talked to a counselor who asked a lot of questions and then said I met the criteria to stay at the shelter. Therefore, I decided to come to Roanoke because I needed the services of Carillon for a broken shoulder and 4 cracked ribs and a lot of emotional trauma. When I arrived at the shelter, I was interviewed and told I did not meet the criteria because I took myself away from the danger. I was then put out in the rain with a bus pass and told to go to the homeless shelter. What a caring and compassionate shelter this is...they have the living room barred from the single women because it is for "Show" for the tours and sponsors". It is definitely no a good example of a DV Shelter for abused women. I hope everyone who reads this will think many times before supporting it and encourage any agency not to donate or support it until it changes the direction it going.
N  5th of Dec, 2012 by    0 Votes

Salvation Army Thrift Store - dirty ill-kept premises
Salvation Army
3718 Nostrand Avenue 11235
New York
United States
Phone: 718-648-8930

This store is an insult to the customers and to the employees who have to spend the workday in such dirty and unattractive surroundings. The floor tiles are coming up and apparently the place hasn't been painted in decades. I brought some linens and other items in yesterday. All the donations are thrown in the back of the store in disarray. I called the main office of The Salvation Army and was given the name of a supervisor who was no longer working with the organization. I left two messages, but no one returned my call. Frankly, I wonder about the integrity of this organization.
N  5th of Dec, 2012 by    0 Votes
Thrift store customers usually aren't looking for stylish surroundings.
Sorting through other people's used goods sounds like messy work - I am not surprised the place is unkempt.
N  6th of Dec, 2012 by    +1 Votes
All donations to all thrift stores get tossed into a back room until there is time to sort through the items. In fact there is usually a place in the back or on the side of the building to drop stuff off. Most thrift stores are non-profit agencies that use the money to help with their charitable work.
A  8th of Jan, 2013 by    0 Votes
The Salvation Army really is just another money spinner, the only thing that sets it apart from other industries is it coattails on the back of poverty and misfortune. Not to mention it pays zero taxes and gets all its goodies for free, which it then sells at Walmart prices. It is a burgeoning poverty industry. I live in Montreal, Canada and i cannot believe the lack of respect with which the Salvation army thrift store managers treat their customers. Piles of broken electronics lie around, people drop them and the staff nonchalantly scrape them off the floor and put them right back on the shelves to be purchased by trusting customers. plugs have been removed from radios and other equipment to prevent the customers from verifying if they do indeed work. Low quality items usually missing their accessories are sold at just below regular store prices. Despite ( or perhaps because of ) the incredible perks the Salvation Army "top brass" enjoy the thrift stores pursue aggressive bait and switch tactics on their customers, throwing womens clothing in the mens section and vice versa, suddenly changing their half price days and setting confusing rules and on what is or is not on sale. All these measures are designed to steal from customers to support the extravagances of the higher ups. The stores' no money back policy on broken or mislabelled merchandise is proof of this "for profits only " policy.
Don't donate to them, you are better off selling your goods at low price on the internet or just having a garage sale or even chucking them on the street to be picked up by others.
N  23rd of May, 2017 by    +1 Votes
@Darrell41 Well said, , The peoples of the world need to understand that all the thrift shop workers and the thousands of volunteers are just the Busy Little Ants bringing in the money to secure the no working luxury lifestyles of The Salvation Army Officers, Sargent's Major's and Generals and their Families all across the Globe, , I just got a letter today saying if I give them $80 they will be able to find a cold homeless person and give them a Blanket to keep them warm, , I think I will go buy 16 blankets for $80 from their Salvo Store and pass them out 16 homeless people .
N  4th of Feb, 2013 by    +1 Votes

Salvation Army - Bed Bugs and Bats droppings
Slavation Army
724 Dale Ave
United States

Bed bugs are rampant at the Salvation Army Red Shield Lodge in Roanoke, VA. They also have bat droppings in the main dining room at the church. Officers and HR refuse to deal with it.
N  4th of Feb, 2013 by    +1 Votes
How do you know this? Also bedbugs are a lot of places. If people donate things with bedbugs on them, that is going to happen. They can have the building exterminated, but if people keep on donating contaminated things, it doesn't do any good. As far as the bat droppings go, why don't you clean them up?
N  14th of May, 2013 by    0 Votes

Salvation Army - Costumer service
840 Boston road
United States

I drove to this location from Enfield Connecticut about a 45 minute ride I arrived to the store and look inside to check on things and the price recently my teenage daughter passed away from cancer I had her things in the car to donate, I stopped at service desk or register to ask a question the manager was about 100 feet from the counter another employee was coming towards me they started shouting at one another the manager yelled if I was buying something The other associate screamed back he wasn't sure mind you I was right there, all they had to do was ask me . I turned around and told the manager I had a question she snubbed and yelled to the other associate if she's not buying anything I'm not coming up this is so disappointing I will not leave My daughters things to be donated this organization should be ashamed these people that you have in charge of this store cannot deserve to have a job very disappointed I will find somewhere else that I can list all her things for free prices were very high how can a Person that is having difficulties able to buy some things that really were not in that great of a shape for five dollars or more what ever happened to the prices that people who go in there and get what they needed
N  14th of May, 2013 by    -2 Votes
You didn't say you looked around in the store, so how do you know what they prices were? All you stated was that you went to the customer service/cash register to as a question. You have to get your stories straight. It looks to me like you didn't like the way the employees were acting, so therefore, you decided to add more complaints. Yes thrift stores are raising their prices over the last several years, because they have to pay rent/mortgage, utilities, pay the employees that aren't volunteers, and still have money to do whatever charitable work that they do. All of the thrift stores do some type of charitable work. The ones that some people refer to as thrift stores that don't do charitable work, are the consignment stores.
N  23rd of May, 2017 by    0 Votes
@foxygrandma Well she obviously DID look, , I'm sure all the people sticking up for the Salvo's have some agenda or work for them, , You need to get your head out from where it is and realize the Salvo's is like a big Pyramid and at the top of the Pyramid are the Officers, Sargent's, Major's etc etc, , , This is where 90% of the funding goes to 5% to the Ants ( workers ) and 5% to charity, , 5% of Hundreds of Millions of Dollars is still a lot of money but 90% of Hundreds of Millions of dollars ( each year ) is well, , , , , Hundreds of Millions of Dollars, , , Its a great 200 year old scam and they need to pay Taxes as does the Church, they have all had their thumb in the plum pie for far too long
D  15th of May, 2013 by    +2 Votes
first of all if you are going to talk crap learn how to read, yes I clearly stated I looked around the Hole Store I wanted to make sure that my daughter's belongings would have been priced reasonably she was a human being not an pet ( Prices people can afford ) $5.00 for an old stained baseball cap is really ridicules...$ 45.00 for a broken desk. I looked around as I said because I wanted to help and my late 16 year old would have wanted me to do so. Secondly When you are at a work environment you should act professionally Salvation Army is a business not a hang out spot as a manager you lead bye example. I have over $3, 000 of personal items to donate. doing charitable work does not mean you can act like an uneducated, rude, obnoxious person. Obviously you may very well be one of the employees shouting through the store why else would you criticize a mother for wanting to donate her late daughter's belongings to help those in need. I had a question ! I needed help to unload the things and her jewelry. This was very hard for me as any human being would understand in my position so take your criticism and stick it. This web site is made for complains that is exactly I did. Salvation Army is not a consignment store. they were once upon a time a place where families that were having a hard time could go and find thing for a reasonable price. yes bills need to be paid but not at the cost of those who need the most. as for your ridicules statement learn to have compassion and get over your self
N  15th of May, 2013 by    -1 Votes
It sounds like you need to see a mental health professional.

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The Salvation Army USA Logo The Salvation Army USA
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615 Slaters Lane, P.O. Box 269
United States - 22313
+1 800 728 XXXX
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