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The RoomStore / Recliner

1 Alvin TX, United States Review updated:

I have been purchasing all my furnitute from the RoomStore for the past five years bedroom, living, and dining. Everything has been pretty good up until the latest purchase of another recliner. Purchased the chair in late December 2009 or Early January 2010. After having it for two weeks I noticed that when it reclined there was a gap. the top was not seating well on the base creating a gap when reclined (even went to the store to sit in the display to make sure I wasn't crazy). I called to exchange and they said no they cannot exchange I would have to utilize my warranty that I bought. I've been going round and round with Service because they can only come out on Wed. Is it me or should they be a bit more flexible when I spend my hard earned money at they're store. Guess it wont get fixed and my business will go somewhere else from now on.

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Comments

  • Tj
      2nd of Mar, 2010
    0 Votes

    My name is Terri Jobe and I am the Director of Customer Loyalty. I can assist you. Please contact me at tjobe@roomstore.com

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