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The New York Times / consistent non-delivery

1 New York, NY, United States Review updated:

Isn't it amazing: that the great, venerated, heralded, exalted new york times manages to deliver saturday/sunday editions to its 7-day-a-week subscribers — but not to it's weekenders only?

For weeks, my newspaper on saturday/sunday has not been delivered. I have had to call to get replacement delivery. Half of the time, the replacement is never delivered. But: my immediate neighbors who are 7-dayers get their papers like clockwork.

Each week that I call, I get one of the following recorded excuses:
A) the paper is delayed due to weather (always when it is dry and sunny).
B) the carrier is en route. They never are.
C) the carrier is delayed (duh...!)
D) the carrier is "experiencing car trouble".

But today's took the cake:

'you will not be receiving delivery of your newspaper due to production difficulties. Your complaint is noted "But: these same" production difficulties" did not bar my 7-dayer neighbors from getting their papers!

I wa spromised re-delivery by 12:30.

Of course, as usual, it did not happen.

I called for a credit after spending $2.00 to buy the paper. I was given $1.32 in credit.

When I call, I either get your usual illiterate, cookaracha/bongo type of phone monkeys, or someone articulate but both blatantly dishonest and nasty.

We need to put a stop to this.

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  • Mi
      6th of Jan, 2014
    0 Votes
    THE NEW YORK TIMES - Cancellation of Subscription
    The New York Times
    United States

    If you ever intend on cancellation your subscription be prepared. You cannot do it online, even as a registered user with a fully accessible account that allows you to do absolutely everything else. You must call, be transferred twice, then wait fifteen minutes. A terrible paper right up to the bitter end.

  • Ra
      12th of May, 2014
    0 Votes

    Easy to get into impossible to get out, wait ten minutes for operator, they take email address then put you on permanent hold.
    Unprofessional. I would never subscribe or buy their product again.

  • Cr
      23rd of May, 2017
    0 Votes

    No paper for the last five delivery days. I've called. I've submitted a complaint online. They simply seem to be unable to fix the problem.

  • Ro
      15th of Sep, 2018
    0 Votes

    This HAS TO STOP !------------Every single time I contact you people, there is ALWAYS a recording that says"there is a delay on my route" Have been with you 7 days a week for 40 yrs-----------------NOTHING ever gets done to correct this-----------------------The end is VERY, Very near-------------------NOBODY seems to care & neither will I very shortly---------------------Thank you

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