Texas Roadhouse
reviews and complaints

First me and my husband order on line we order two road kills he had loaded potato and a salad it only had lettuce and dressing when it supposed to had tomatoes and cheese everything we ordered on line then got straight on the highway as we get 10 mins away we had no silverware to eat with they gave me two baked potato when it supposed to be one I didn't order that am so upset my rolls were cold are food was not rite then we had the app. On are phone when u order 30.00 in food u get 5.00 off I asked the lady bout it she basically said we had to sit in to get the 5.00 off when it clearly say order on line or eat in u can get the 5.00 I understand that it was almost closing time but if they were ready to close and not make are food rite they should've just locked the door am upset we spend a lot of money at Texas roadhouse and for my food not to be rite and cold and I payed 31.79 am upset I had to stop to get me and my husband something else to eat.

My wife and I went to the Greensburg, PA location. At first the music was loud but barely acceptable. Then all of a sudden the volume increased to an obnoxiously high level that actually hurt my wife's ears. We got up and left but did talk to the manager. She said they always turned it up when they danced...I said "you have got to be kidding!" Just as we left I let the manager know we were not coming back and we're going down the road to Longhorn Steakhouse. We had a VERY QUIET and enjoyable dinner...not sure how we are going to dispose of the Texas Roadhouse gift cards we now have left

Me and my husband and our 3 year old went to dinner at Manhattan is Texas road house and I was not satisfied at all we spent almost 70 bucks in this place and out steaks was really dry and on top of that we waited way too long for our food ..the waitress barley came to refill drinks and she seem to have had a really bad attitude.. We paid way to much money to have not been satisfied.. Worst dinner ever.

The Alburqurque Coors By Pass Texas Roadhouse is Awful

Yesterday. I ordered the Country Fried Chicken had a hair in it and the size of the sticker was small not to mention it was dry and chicken was awful the way it was cooked . The sweet tea was barely sweet and the Cesar salad was dry and not mixed wield with dressing . Was horriable I won't go back to that one

I have visited 3 other tx roadhouses One in Tyler tx, other Alburqurque Pan American roadhouse and then last was Texas Roadhouse in Fresno Ca
My experience in Fresno ca was great, good service and great food and welcoming employees, there country fried chicken was covering the in tire plate was moist and gravy was the best .. It's a big disappointment to me celebrating my birthday with bad experience at Coors bypass in Alburqurque NM

I went to Texas road house located in Winston Salem north Carolin hanes mall area to make reservations for my daughter birthday party the party was for 40 people I was told over the phone that I could do it and that it would be a 2 hour Waite from the reserved time. When I came into the restaurant to officially reserve the spot the facial expression on the lady face was terrible when I told her that I would have 40 people she said that she was going to get another manager that deals with bigger party's that manager never came out to talk to me he sent the girl I was talking to back out to say that they couldn't do it and that they don't make reservations on the weekend. These people are lazy and lost the company money by turning down this part the incident happens today 7/16/17 at 7:30 p.m.

My name is Shayla and I just went to Texas Roadhouse in Hiram Ga about a week or two ago and the service was terribly slow and it wasn't even busy. The water we had, had an attitude and was very impolite. He never offered to refill our drinks we had to ask for it. And not only that. The food was very bad. I ordered a well done steak and had to send it back twice. It kept coming back red in the middle and the sides I had were very bland and no flavor at all. My husband ordered the catfish and he said it was terrible. Had a very bad taste to it and was over cooked. . Here is my email address

[protected]@gmail.com

I visited Texas Roadhouse in Gatlinburg, Tennessee June 18, 2017. The service was horrible. Our waiter only checked on us one time. We needed refills during the course of our meal. He would be in the area checking on others and I would think he was coming to check on us and would disappear. I even asked another server to refill our drinks and she disappeared after telling me she would. I finally tracked him down which is totally unacceptable. The only time he was attentive to my table was when he was waiting for us to leave to get his tip, which I found amusing that he thought he would receive one. Texas Roadhouse is my favorite steakhouse and normally the service is good, but our waiter went out of his way to ignore us. Texas Roadhouse can do better than this.
Thank you,
Karen Blalock

They called to set up an interview with me for Tuesday at 330 then on Monday they called and canceled it saying the manager has not arrived from vacation supposedly so they rescheduled it for today Friday at 2:00 I went first problem the restraunt was closed dident open until 3:00 second problem I called and the lady that picked the phone up was completely clueless about any interviews then when I asked for a manager she said there wasent any manager this was very unproffessional and extremely dissapointing and a complete waste of time I'm very upset on how this restaurant dealed with this situation if there can be anything done can u please call me at [protected] my name is Carrie soto

My family which consists of myself, my husband and 3 sons ate at your location in Sevierville, TN. We sat in large booth in the bar area and the server was ok, definitely have had better. Anyways, i order my steak medium, when it came out it was rare with blood all over the plate. After about 10 minutes we finally was able to wave down our server, who had not been back by, and i showef him the steak. He took it back and aboyt 5 minutes or so and Jeremy the manager brought it back. It was medium rare at this point. He agreed it still wasn't cooked correctly and took it back. At this point my family was completely finished eating. When he returned it was overcooked and a very medium well to well. He asked if it was ok and i said i guess so. When the waiter returned i explained it was overcooked amd he apologized. When the bill came, i told the waiter i was suprised they hadn't reduced my meal due duemy steak. He said the manager hadn't deducted anything and if it was up to him, it would be free. We live in Maryville and was already there too long so we left. The longer i thought about it the more upset i got. It was my Mother's day meal and i chose to dine with your restaurant out of all the many other places to eat. I called the manager and he said i should have said something before i left and he didn't remember me, that he had several issues today. He didn't apologize and was quite unconcerned about my complaint. I just feel like something should have been done to remedy this. Our dinner was around $60, i did have a kids meal token, but very disappointed in the matter in which this was handled.

I'm a server myself so I have never complained before if something came out wrong or etc, I also come here all the time and I've never gotten service as horrible as I did tonight. We had Erica as our server, as soon as she came out she was slurring her words and talking over me and I'm almost certain she was high on something. I asked for a roadkill without mushrooms and I get the same thing every time and I've never had such a problem trying to order it. She asked me if I wanted gravy on it and I told her no and she insisted that I HAD to get a third thing on it. I've never had to do that before and she ended up just putting extra cheese on it for a third thing, which whatever that is okay. At this point my boyfriend was getting aggravated that she seemed under the influence of something and I said it's okay, maybe it's because she was new (because like I said I'm a server myself, so I try not to be judgemental considering sometimes serving can be challenging especially during a rush.) so we get our appetizer and our salads and everything was fine and once our food does come out I had my roadkill and a side of rice - when I never ordered rice, I ordered fries. So by this time I'm a little upset but I can deal with things like that and I'm not picky but that wasn't what I ordered and I didn't eat it. At this point I'm still not going to complain but we finally get her to bring us the check and she brings us the wrong check. It was two sirloins with potatoes (an 8 oz and a 6 oz) when of course I got the road kill and my boyfriend got a grilled chicken.
She finally came back over again and we tell her we got the wrong ticket, so she grabs it and comes back and tells us we have to pay for that one because she messed up and that one is a dollar below the ticket that we would've had. I paid for it, but this is completely unacceptable.

Hey Folks,

A friend of mine and I dined at the Texas Roadhouse Winchester Virginia location this last Saturday night. We both ordered the 12 oz. prime rib to be cooked medium. What was presented to us was a barely cooked super rare piece of something that resembled meat. It chewed like bubble gum and had absolutely no taste. At least a quarter of it was fat. We had our waitress take it back to the kitchen and talk to the chef about having it cooked medium. She returned it to us and the only thing that had changed was that the fat was warmer. This was the first time in my life that I could not eat a prime rib that was put in front of me. I've eaten at this location many times before and this was absolutely the worst visit. I hate to say it but this has questioned my faith in the Texas Roadhouse. Please make this right. Thank you.

Regards,
Larry Mahon

My husband worked for the store in Erie pa. They are very unprofessional as the managers are always drinking on the job or hungover from the previous night. They never had their schedule posted in a decent time and when he would call to get his schedule the people there would never answer the phone. Then the managers would allow other employees to call my husband to see if he was coming in. They would have my husband work 10-12 hr shifts with no break and wouldn't even consider asking if he is able to stay they would just make him stay, and I also work which I lost my previous job because of them. They need to fire all the managers there JESSICA, BRITTANY AND PAIGE! And for Jessica to tell my husband in front of everyone "your on my ### list" because he couldn't come in the previous night due to the fact that I was at work and had no babysitter which if they had their schedule up we could've made arrangements. Then to find out from other co workers that the MANAGERS are talking about the employee behind their back and say that my husband used our kids as an excuse to not come in which is never the case. We are very hard working people and would never ever use that as an excuse we need our jobs to support our kids. I'm very very very pissed off by this place and how its ran by them unprofessional and unorganized so called managers! And I wasn't even the one working their but to constantly hear about the ### my husband had to put up with is an outrage. Corporate really needs to pay this store a visit personally!

On April 23rd, my friends and I ordered a take out order at the Texas Toadhouse in Sandusky, Ohio, and received (once again) not a correct order. We got back to work, and we only received 3 smushed rolls, we did ask to pay for extra, it looked like someone took a bite out of one of them. The side salad was absolutely tiny, maybe three bites. We also didn't receive silverware, or any condiments. We called them back and the manager, Alex, said there wasn't anything he could do about it unless we came back right then, and we couldn't because we only had a 30min break. He then told us to come back Wednesday when he worked again to further discuss the issue. Not happy to say the least. I used to be a server at this roadhouse and I would never treat a customer like this. I take pride in every job I have. I usually don't complain or send food back because I know the business, but this isn't the first time this has happened.

We have a family member in the hospital (and has been since last month)and we are in Gainesville every night. We have been everywhere to eat, Waffle House, Culvers, The Olive Garden, and not in any of those places have I ever had a hard time getting a cup of coffee...except Texas Roadhouse...it's usually around 8:30 or 9 when we get to a place to eat and we would like coffee, but 4-18-17 was the 3rd time we have been to Texas Roadhouse within 3 weeks, and your coffee machine is STILL BROKEN! Two steak dinners, a grilled chicken salad and COFFEE! No coffee, my baked potato was cold, my husband's steak was under cooked and yes, they grilled it again and then it was over cooked...I asked for no bacon bits on my salad, did it happen, no!
Service was slow, the food is blah and no coffee...

My husband and I took our mom and dad out for their anniversary hoping we would enjoy our meal and have a great time. Anytime we have gone to Texas Roadhouse it has always been a great visit and the food has been excellent. This visit unfortunately was not a good experience whatsoever. It started with out waitress chewing gum while talking to us and then it took her forever to do anything. Once we finally were able to order we then realized why it was taking her so long to do anything. When I went outside to get my diaper bag for my son I found out waitress around the back outside arguing with someone and smoking. (Very awkward) once receiving our food, my mom and dad's meal was cold and my husband and I got the wrong meal. Once corrected, our mom and dad were finished with their meal but the time we were given our food. We took it to go because by that point we were beyond irritated. We also were charged for an appetizer that she forgot to give us but then they made it for us and gave it to us to go. I wanted to eat my meal at the restaurant with my family and I can tell you warming up a 20 dollar steak meal at home I could have just made it at home. I have been a waitress for over 15 years and I do not like to complain because I understand the restaurant business isn't always perfect and these things can happen. I feel that we should have gotten our meal paid for or at least discounted. It seemed that the manager felt that their mistake had been corrected and they did not see it from our point of view, which is that our family did not have ourmeal together and that is the whole point of going out to eat. Your willing to spend 100 dollars to take your family out for the experience and the food. I felt I could have just made dinner at home for my family and it would have turned out better. There is nothing worse than having to pay for such an unpleasant experience.

Wow! Quite the bad experience at the Sheboygan Texas Roadhouse! Took over an hour at 4:45 pm with little business. We had a table of five and did not get food for over an hour while all the tables around us received food. Plus, I ordered a medium well steak and got well done charcoaled! Seriously! I didn't reorder as didn't know how long it would take. This was the second similar problem in a month here. We love Texas Roadhiuse in Waukesha but when we visit family in Sheboygan we will now avoid the Sheboygan one for sure! Now I know why our friends warned us!

I place an order a few weeks ago and it was wrong. I order the forth worth steak and I add a half rack of ribs with a load bake potatoe and a ceasar salad. I request for some steak sauce also. I called it in and everything. When I got home I didn't have any my condiments, the salad was brown and it even enough for a small size bowl. The steak I told them well done and it was red inside. I called back and spoke with Shelby about the situation and she apologize and everything and she told me that she will replace my order because of there mistake. I called my order in and told them I spoke to Shelby the manager and she had my name in the office to replace my order. I get here to pick up my order and a young man came out and said that he spoke with Shelby and that she said to just replace the ribs. I told him no that's what she didn't say. And another gentle came out and ask me what's going on and I told him and he was looking at me like I was lying. I told him I don't have a reason to lie because I am an area supervisor and that was the truth. So he took my name down and ask when did I come. I knew was about 2 or 3 weeks ago and I couldn't remember the day. But he said he would go look. He comed back and tell me that he didn't see anything in the system with my name on it and all the employees standing like was lying. I come here once a week and I'm very disappointed how I was treated and I told him to keep it. Because they feel like I wasn't telling the truth and I paid my money for something that was there mistake. All I want was my order replace. I will not be coming back here again.

On 04/01/2017 me and my family ate dinner at Texas Roadhouse, it was 10:00pm when we arrived and they close at 11. We had to ask for bread a couple of times, I ordered the salmon with loaded mash potatoes, my salmon was over cooked and because they were closing I could not cook me another one nor provide me anything courtesy for the inconvenience. No manager could assist me. Very distubring to me.

I have always enjoyed having dinner with my family here, until tonight my server Lola was the least interested in our table yes we saw she had other tables but we waited over five minutes for our drinks just to turn and see her standing near the computers talking and laughing, we order an appapizer but she never even bother to bring it (sure she forgot, she never mentioned it) our food was dilivered by another friendly employee, Lola never bothered to check on us, not once did we get refills asked her for To-go boxes and she forgot them but when we asked another employee we saw her standing near the kitchen door on her phone. I understand roadhouse gets busy but she just didn't care for us at all and was also rude

So Texas Roadhouse does not do reservations, they do call ahead seating which is a crock. You are placed in a call log but can not be assured you will be seated when you get there. So what exactly is the point at all. I believe they should take reservations especially for large parties. We recently had 15 people for a birthday party. When I called the day before to ask if that would be a problem they assured me it would be fine and that I should call the next day at 3. I called the next day at 3 and told her the information and I was told that at the time I asked for we would not be seated together when we got there. I informed her that was unacceptable because this is a birthday party. I ended up having to take a different time which then meant I had to contact all of the guests and change the time. Could have all been avoided if they would take reservations. Long story short, no more birthday parties at Texas Roadhouse, heck we can make a reservation at Pizza Hut and be seated when we arrive, just saying they should reexamine their policy on reservations. There are much better restaurants and cheaper restaurants that at least take reservations.