Terminix / Failure to honor Guarantee

Overland Park, KS, United States

Terminix purchased the pest control service that I had been very happy with. I allowed them to do the first treatment but the results were so poor that I would not let them treat again. I was told the product they use kills spiders but does not continue to kill new spiders. My previous company had a superior product. Two days after the treatment my patio and roses were overrun with spider mites. I canceled the service explaining the issue yet they still billed me for an ineffective service. They guarantee a refund if you are not satisfied. So why the bill? I called to dispute it a second time but still they say I have to pay. I think that makes them dishonest about the Guarantee which is the only reason I let them treat in the first place. Another company that is too big to care!

Jun 25, 2015

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