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Telstra / Debt collection for mis-billed disconnected services

Western Australia, Australia
5
About two years ago my husband and i had two telstra mobile phones, telstra home phone and telstra wireless broadband, when we moved o the city we decided we had no further use for telstra's constant foolishness so we paid about $1500 to end our plans and at the same time we disconnected the home phone and the internet. Many months later the tennant in our previous home forwarded a telstra bill to me, of course they were still billing us for the disconnected services. When i rang telstra they were rude to me and told me the services were not disconnected and that i should have given them a forwarding address, i said why do you give a forwarding address to a company you dont want to deal with? At that point the woman offerred to reduce the outstanding amount to around $300 which she felt was more than generous, i felt it was still a rip off and said i would think about it, at this point i was assured the services were disconnected. I then got a bill again for around $800 with a threat of debt collection, so i rang and said i would take the $300 offer (Which i was previously told would remain available) but there seemed to be no record of the previous contact, or of my services being disconnected - after much holding and transferring a young man told me he needed a conflab with a supervisor who was away and would call me back the next day, which of course never happened. A couple of months later i recieved a letter from debt collectors for around $900, telstra now refuse to talk to me since it is in the hands of debt collectors now, the debt collectors asked me to email the saga to them so they could consider it, that was over a month ago and i still have had no resolution. Thanks telstra - way to go, give me a black mark on my credit rating as your final insult to me after years of torturing me with abysmal service, rude phone people and hours of time wasting.
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Telstra Corporation Logo Telstra Corporation
Customer Care Service
Overall Satisfaction Rating

19 Reviews
Level 41, 242 Exhibition Street
Melbourne
Victoria
Australia - 3000
+61 3 9634 6400
+61 3 9634 1189
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