TaxAct’s earns a 1.4-star rating from 6 reviews and 45 complaints, showing that the majority of users are dissatisfied with tax filing experience.
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rude and unprofessional company
I decided to return my tax, so I went to the website www.taxactonline.com. I filled the form and made the claim, and in result I got the big sum. I was a little bit confused, but the agent told me that everything was ok. After 4 days I got the phone call and the agent started to ask, why I haven’t paid them money back. I was shocked and it turned out that the sum was wrong and they wanted to get it back. I tried to explain it to the agent, but he was rude and didn’t want to listen to me. Better don’t return taxes through this company.
my money
I recieved my taxact card used it at Walmart went to get somemoney the next day and I called the bank and they say its blocked where's my money what's goin on...
Greetings,
My name is Leigh A. and I work for TaxACT. The best number to call is [protected]. This will take you directly to the division in Bancorp that will investigate your card issue.
Thank you,
Leigh
screweing me over
I e-filed for my first time this year, and I decided to use TaxACT online because a family member of mine had recommended it. The whole process was unusually simple and I received my confirmation emails that the IRS had received my return that day. Great!
Last week, a whole 4 MONTHS after the deadline, the IRS sent me a letter stating that I had never sent in my forms. I calmly called the TaxACT tech support line, where they told me if I wanted to know what went wrong with my filing I would have to pay to upgrade my membership. PAY AGAIN TO SEE WHAT THEY DID WRONG?!?!?!?! It is ridiculous and a scam, and I would hope that nobody would use their program ever again. I hope nobody else is put into my poor position now, thanks TaxACT for SCREWING ME OVER!
Just got screwed myself! Got all the paperwork done, hit send, everything seemed okay. They showed me a copy of my taxes and said to print it out & put it in a safe place. Now here I am in June being told that it was never transmitted and I am liable for all penalties. No recourse.
I would never use them again
After paying for the return and looking at it, I knew something was wrong, I did it myself and had to pay $285.00 less then what taxact said I had to pay, and there is no way to contact them to try and get my money back, I would never use them again.
cannot delete account/bad experience
Other than TaxAct having minimal and useless customer service, an all around horrible product that you can get most other places for a fraction of the price and continuously send you emails even though you never agreed to recieve any- you cannot delete your account. You cannot cancel your membership. I wanted my PERSONAL information out of their database...
Read full review of TaxAct and 25 commentsOverview of TaxAct complaint handling
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TaxAct Contacts
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TaxAct phone numbers+1 (319) 373-3600+1 (319) 373-3600Click up if you have successfully reached TaxAct by calling +1 (319) 373-3600 phone number 0 0 users reported that they have successfully reached TaxAct by calling +1 (319) 373-3600 phone number Click down if you have unsuccessfully reached TaxAct by calling +1 (319) 373-3600 phone number 0 0 users reported that they have UNsuccessfully reached TaxAct by calling +1 (319) 373-3600 phone numberCustomer Service+1 (319) 731-2682+1 (319) 731-2682Click up if you have successfully reached TaxAct by calling +1 (319) 731-2682 phone number 0 0 users reported that they have successfully reached TaxAct by calling +1 (319) 731-2682 phone number Click down if you have unsuccessfully reached TaxAct by calling +1 (319) 731-2682 phone number 0 0 users reported that they have UNsuccessfully reached TaxAct by calling +1 (319) 731-2682 phone numberProfessional Customer Service+1 (319) 731-2680+1 (319) 731-2680Click up if you have successfully reached TaxAct by calling +1 (319) 731-2680 phone number 0 0 users reported that they have successfully reached TaxAct by calling +1 (319) 731-2680 phone number Click down if you have unsuccessfully reached TaxAct by calling +1 (319) 731-2680 phone number 0 0 users reported that they have UNsuccessfully reached TaxAct by calling +1 (319) 731-2680 phone numberProfessional Tax Help+1 (319) 536-3571+1 (319) 536-3571Click up if you have successfully reached TaxAct by calling +1 (319) 536-3571 phone number 0 0 users reported that they have successfully reached TaxAct by calling +1 (319) 536-3571 phone number Click down if you have unsuccessfully reached TaxAct by calling +1 (319) 536-3571 phone number 0 0 users reported that they have UNsuccessfully reached TaxAct by calling +1 (319) 536-3571 phone numberSales
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TaxAct emailsassistance@taxact.com100%Confidence score: 100%Supportmelanie.milton@taxact.com94%Confidence score: 94%Operationselvis.bernauer@taxact.com94%Confidence score: 94%Operationssarah.crouch@taxact.com93%Confidence score: 93%Operationsgreg.detweiler@taxact.com93%Confidence score: 93%Operationsstephanie.blood@taxact.com92%Confidence score: 92%eric.ballew@taxact.com92%Confidence score: 92%Operationsprosales@taxact.com91%Confidence score: 91%Communicationpr@taxact.com91%Confidence score: 91%Communicationsupport@taxact.com85%Confidence score: 85%support
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TaxAct address1425 60th St NE, Cedar Rapids, Iowa, 52402-1284, United States
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TaxAct social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all TaxAct contacts
![Internal Revenue Service [IRS]](/images/business/48-48/119357/irs.jpg){kind=small}
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