Tarte / broken shadows

New York, NY, United States
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I purchased eyeshadows and got a defective box. The shadows were broken as well. I am sure I have nothing to do with this. Maybe it was the delivery service fault or Tarte is the one to blame... However, when I called their customer service they said there's nothing they could do, their policies don't allow them to exchange to resend product for personal use. Great. But there may be different cases. For example mine. I haven't even unpacked the shadow. It's clearly seen they are broken without opening the box. But no, everything is the same for them.

Oct 24, 2017

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