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[Resolved] TapJoy / scam

1 United States Review updated:
Contact information:

Someone should take legal action against this company if all of the other complaints around the web are true. I thought I was having problems with my account alone but it is clearly quite common.
They lure you into buying things or downloading apps with promises of "currency" in various online/mobile games. You never get the currency. I'm guessing it works for some people but there must be enough of a problem in the system that it is actionable. I have tried all sorts of things to correct my missing credits and I get emails from the company that are either generic or claiming credits were awarded. It is ridiculous. It is a class action waiting to happen.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • TapJoy Customer Care's Response, Sep 24, 2012

    Hi Dean,

    My name is Saad and I work for Tapjoy. I am sorry you are running into issues getting currency. Can you please send me the tapjoy ticket ID that you created for this issue? If you haven't create one yet, please send me email along with the issues, and I'll investigate and respond to you.



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  • De
      25th of Feb, 2013
    Best Best Advice +6 Votes

    Well... I sent a ticket last week and never got a response other than an automated email. It really displeases me that i went through all that crap downloading apps I don't want for a game and you guys do not hold up your end of the bargain.

  • Bl
      4th of Jul, 2017
    0 Votes

    @Demarcus Sumter I agree, tapjoy is a scam and I will take action seems since you ignored dozens of my complaints and never paid me! I already have numerous lawsuits going cause of you and now I know you're the ring leader, I'm taking action!

  • Bl
      4th of Jul, 2017
    -1 Votes

    @Blasco Holcomb Lol, they, not you. Oops

  • Re
      9th of Jul, 2017
    +1 Votes

    @Demarcus Sumter I've NEVER reveived a response from these Bozo's about the Bermuda Triangle that my tokens keep disappearing in. I HAVE begun to contact their advertisers to tell them I associate their products with [censor] scams.

  • Br
      25th of Sep, 2017
    +1 Votes

    @Demarcus Sumter I too am having the same issue. I've messaged through the app directly. They responded ONCE telling me I needed the Tapjoy Ticket #. I gave them that - still no response from Tapjoy or Design Home staff. I'm going to return the merchandise I have coming and relay the scam to the vendors that are advertising on their site to make them aware. Too bad because I really like the app :(

  • Sh
      6th of Nov, 2017
    +1 Votes

    @Brenda Stark-Fries Same.

  • De
      12th of Mar, 2018
    0 Votes

    @Blasco Holcomb I want in on the suit

  • Ca
      15th of May, 2018
    0 Votes

    @Blasco Holcomb

  • Lj
      29th of Oct, 2018
    0 Votes

    @Demarcus Sumter same here.. every offer i got denied, failed.. with no explain why

  • Sc
      1st of Mar, 2013
    +5 Votes

    Agree wholeheartedly. Tapjoy is a scam. I completed an agreement and met all requirements. I sent them proof and their response was that they couldn't get proof from the purchaser (MACYs) on offer #2138304 and that if their website has issues or something went wrong it's MY fault. They then immediately block the e-mail so you can't even reply. I am going to make my life's work to ruin this company. Nowhere in their agreement does it say "complete an offer and we'll sent you points only if we feel like it". I have friends who just finished law school. I honestly think this should be a class action lawsuit. Anyone agree?

  • Te
      29th of Jun, 2013
    +5 Votes

    Yeas Scott. Just a few thousand at least by the 12 or so who bothered to start threads ON THIS SITE ALONE.

  • Sp
      8th of Jul, 2013
    +3 Votes

    Tapjoy is a full ripoff. On 3 separate occasions on 2 games, I purchased things. I never got the currency even though I sent in proof and the ### never even had the courtesy to respond back even though I sent them many letters with the proof. I'm out $$$ and PO'd. I'm never buying anything through them, have written to the BBB plus Im writing to each company that has offers telling them they are dealing with ripoff artists. I suggest everyone in the same boat do the same. I'm also sending tapcrap the copies

  • Ih
      25th of Jul, 2013
    -5 Votes

    I have reported them to the BBB in San Francisco as they are a California company, still nothing, that Saad Khan is a frigging muslim terrorist that hides behind the company.

  • Jo
      21st of Dec, 2013
    +4 Votes

    Tapjoy always seems to have an explanation or excuse as to why they will not pay out a reward. I was told in my last email there was no record of my tracking ticket therefore they were closing my request for misiing currency. It was in pending status for two days then it just disappeared. I got my order the very next day. I have also been told by tapjoy that the burden of proof is on the consumer and the company who is advertising the offer must respond back to tapjoy that the offer has been completed. It seems the only offers that tapjoy has no problem fulfilling are the low reward amounts. Any large reward amount they almost never payout.

  • La
      10th of Feb, 2014
    +4 Votes

    So true, all of the above I have seen.
    Even there contact page will not accept complaints.
    I suggest putting pressure on the game companies, ie Nordeus, keep telling them that tapjoy is costing them money and goodwill. If they get nervous then maybe something will happen.
    I have contacted nordeus by email and phone, and will continue with this angle. I am getting a list of companies that use tapjoy to try and hurt them that way.
    I have contacted by phone and email three companies inc news international and experian, to cancel subs and make sure they knew why. News international were surprisingly curious, result!
    I know this I a email, but phone calls get more traction than emails, try it.

  • Ta
      3rd of Dec, 2014
    +2 Votes

    I contacted Tapjoy, and this dude call James B. reply. I was trying to tell Tapjoy about my concern and problem, instead of listen and help me to solve the problem Mr. James B. shut me up by permanent suspend me. After I click on the ads sponsor, after I provided my personal information I starting receive 200+ junk mails and 9 phone call... sometime 3 in the morning. ALL junk mails and phone calls I received ALL related to the ads I clicked. Tapjoy is not a company but a scam ads supporter. Do you know some of thing you download from Tapjoy got bugs/virus!!!

  • Eh
      23rd of Jan, 2015
    +2 Votes

    I have been getting the run around from Tapjoy over and over. I filled out offers with credit card, downloaded and watched videos and not one reward. Only robot response send in proof and wait 5 days for response. The problem is in 5 days your credit card gets charged, and then your SOL. And the guy SAAD I emailed a few times with no response. Tapjoy is a big joke and they have a phone number to the office in Sanfrancisco, but when call says you can't make complaints and send you back to the run around web site. I say people call non stop till they make right on the rewards, and stop running everyone around.

  • Re
      12th of Dec, 2015
    0 Votes

    I have completed many offers from TapJoy. At least 75% of the offers I completed they never paid me. I try to resolve the issue through TapJoy but they never came through. I have spent money on subscriptions and was not paid. I have completed surveys and received SPAM and sales calls to my cellphone. Yet I was never paid.

  • An
      20th of Dec, 2015
    +1 Votes

    I have been having the same issues with TapJoy. The problem is that when completing an offer the majority of them send me to consumer surveys that try to force me to buy something. By the way these were supposed to be free offers. In the surveys I was prompted to provide my name, phone number, address, and DOB. This company I believe collects consumer information fraudulently and sells it to third party marketers. If this is the case I will contact a lawyer, and sue TapJoy.

  • Da
      28th of Feb, 2016
    0 Votes

    Tapjoy requires you to watch videos/download apps/fill out surveys/request auto/life insurance quotes or make purchase from select companies. Tapjoy may be a viable solution for advertising, but it is a major source of frustration for consumers.

    I have found it is very common to not get paid for in-game rewards from Tapjoy even after submitting reports for assistance. They are good about answering support request, but their emails are asking for information that has already been sent or the requirements are changed. I have told them to keep it. Not worth the hassle.

    Almost none of the download and run apps will payout. Have not had success with any of the insurance quote offers working. The survey offers never pay out after filling out several pages. I have spent much time filling out forms to no avail.

    I have received many calls from companies for insurance quotes or university information requests completed and no reward was given by Tapjoy. Even though completion of offer exactly as instructed.

    There are also offers that are not supposed to require any payment, but after inspecting offer it either requires payment or Tapjoy states reward will be revoked if trial membership is canceled.

  • Ba
      7th of Mar, 2016
    +1 Votes

    Completed an offer to join a bingo website (dotty bingo) in order to receive in game currency for Topps Kick though the tap joy app and have so far got nothing after over a week of waiting. Have emailed several times with no reply at all. There has been no correspondence other than automatic replies. As you can only raise a ticket once there is no way to get the issue resolved if they don't deal with the first ticket.

  • Ho
      18th of Mar, 2016
    0 Votes

    I've been trying to contact Tapjoy for almost a week now. They have put me into a binding contract with Disney Movies that I can't get out of and they have not given me my credits. No response after NUMEROUS emails.

  • Le
      24th of Mar, 2016
    0 Votes

    I have had the exact same trouble with TapJoy, after weeks of fighting with them sending in email after email providing proof of completion of their offers apps downloaded, credit card transaction screenshots, welcome emails, screenshots of every offer I ever completed they still are calling me a liar and saying that I didn't complete the offer. I have a product I ordered simply because I would receive awards and I haven't gotten them, how am I lying?? They refuse to answer any of my emails anymore, totally ignore two other offers that I've completed and only focus on one, which they won't give me the rewards for. They've blocked me from commenting or messaging them on their Facebook page, or being able to warn other consumers of their lives. You can't contact or speak to anyone in person since they don't have an available phone # or reliable customer service. Once they are done with you they simply cut off all communication, whether the issue has been resolved or not. They are lying to and stealing from people and should be put out of business. They used to operate under the name Offerpal and they had a class action lawsuit brought against them for the exact same thing. I have filed a complaint with the Better Business Bureau, and will be filing complaints with the FTC, California Attorney General, and the California Consumer Affairs. This business is a horribl and should not be allowed to steal from, lie to, or scam the public any longer!

  • Er
      29th of Apr, 2016
    +1 Votes

    Tapjoy is a scam no one has gotten any rewards from completed offers from these ### for over a week now

  • Ma
      12th of May, 2016
    0 Votes

    Does someone know what legal actions can we take against them right now I think we need a real lawer even if it would be a paid case there is plenty of us who are happy to pay just a bit to make a decent reword for bringing justice

  • Bl
      4th of Jul, 2017
    0 Votes

    @marcin ablo I'm with ya there brah. I have numerous lawsuits going now because of Tapjoy and I'm taking action. Hopefully I can keep in touch and I'll give you info. It's time to make them pay big time.

  • Ts
      20th of May, 2016
    0 Votes

    I completed a 7-day trial enrollment for eScore through Tapjoy, cancelling the service on day 6. Despite quickly filing a missing credits report, I never got those Tapjoy credits, and to add insult to injury, eScore zapped my credit card $29.95. I then had to spend 45 minutes on the phone with two different people trying to get my account cancelled and the charge removed.

    Still no follow-up or credits from Tapjoy, just the one automated reply when I opened the ticket. I've sent pictures of the welcoming email from eScore with my account number, etc. but so far no reply at all.

    I feel that Tapjoy is little more than a scam, and should be taken down by class action. I think that they are unethically harvesting user information to use for whatever gain they can get. Shame on Topps for partnering with them, and mega shame on Tapjoy for lying and cheating users who are honestly fulfilling their part of an agreement only to end up locked into third party contracts and out substantial sums of money.

    California Attorney General Kamala Harris, please take note and stop these unethical losers!

  • Br
      24th of Jun, 2016
    +1 Votes

    My name is Cindy a Brown and my tap joy case number is 02139716 and I emailed tapjoy over a week ago and the only response I got from them was an email containing that case number.

  • Jk
      1st of Jul, 2016
    +2 Votes

    Anyone know how to start a Class Action Law suit against these people? MANY complaints on them. Ive written 5 customer request for help. They just write backing saying "since we haven't heard from you in 72 hours, we have marked your problem solved" WHAT? you never addressed the problem!

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