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4.5 313 Reviews

Swappa Complaints Summary

0 Resolved
28 Unresolved
Our verdict: Engaging with Swappa at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Swappa reviews & complaints

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J
3:25 pm EDT

Swappa poor customer service

10/7/2017

I attempted to sell my phone on the site but they closed my listing because the phone had a 3mm, yes 3mm, "chip" on the corner of the glass. It did not effect the performance, waterproofness, and appearance of the phone in anyway. It is fully functional but they would still not let me list my phone. It is in much better condition than many other phones available to be listed. But because they decided the mark was a "chip" and not a scratch or a crack the device had no eligibility for sale and there was no negotiation, regardless of the actual condition of the device.

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W
5:50 am EDT

Swappa I will never use this site again

I wish I never tried them. Blaming myself for experimenting. It was a huge mistake and I'm heading to Amazon for sure.
I kept getting endless requests from them, they always wanted more, never were satisfied. Don't remember when something in the world irritated me as strong as their actions and refusals. So many obstacles for me to use them. Oh god, no wonder they have so many bad reviews. Do they think they are a governmental organization or what?
Don't make same mistakes. Go to amazon or ebay or elsewhere, stay away from these capricious scammers!

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R
6:26 am EDT

Swappa Received phone with damaged screen

Swappa does not stand behind products which are sold on their site! I bought a phone from their site and it was said in the description that it was in a perfect condition, but in reality things were a lot different. Screen was damaged, there were many scratches!
I contacted Swappa and they didn't even reply, they clearly showed that they did not care and were not interested in helping me.
Seller refused to refund me and insisted that there was nothing wrong with the phone. When I provided pictures he said that either picture was fake, or it was I who caused these damages. What a joke! Never buy from this site, sellers here do whatever they want and Swappa simply does not care!

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K
2:40 am EST

Swappa Bad condition

Swappa is not strict about the condition of the items that are listed. They don't pay any attention to what people are selling. I bought a mobile phone thinking it was new. But the phone I received was obviously used for months! The seller used photoshop to hide all the scratches and defects. There are honest sellers there that post pictures where you can clearly see signs of use, but I bought my phone from a dishonest seller. Trust me the condition of my phone was worse than described. There is no enforced return policy by Swappa. So I contacted PayPal and opened a dispute. Stay away!

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R
7:00 am EST

Swappa Waste of time.

I went to Swappa website and ordered a phone. I paid for the phone via Paypal and a few minutes later was told that the phone was out of stock. Great! That moment I smelled a scam. They told a refund would be issued. I saw that the refund was being processed so I decided to pick another phone. So, they returned my money and I finally bought a phone. But when it arrived it was damaged! Screen was smashed into pieces! I spend half a day back and forth with Swappa and the original owner insisting everything was perfect. Now I am having to fight with them to get my money back. I don't know what to expect or how it will end, but I'm not giving up until I get my refund.

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J
9:28 am EST

Swappa Very unprofessional.

I bought a phone and I was aware that is was used. It was damaged before, but the screen was replaced and everything seemed fine. So I bought it and paid $250 for it. The shipping was fast and I received my phone in a week. Well, I must say I was pretty happy about my purchase at first. It worked perfectly, but then two weeks later, it started doing strange things. Well, it opened some random apps and sometimes touch screen did not work. Every time it got bad I tried to reset it, and it helped, but not for a long period of time. The funniest thing was that sometimes it worked perfectly and some it just went crazy. I didn't want to report anything at first, because I still had the "reset" button. But, several days ago it stopped charging. I thought that my charger broke or something, and bought a new one. But it didn't help. So I finally decided to contact Swappa customer service. I sent them a message asking for the possible solutions. I must say the answer was genius! They told that it's probably my fault and there is nothing can do about it. Very rude and unprofessional.

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R
2:51 am EDT

Swappa I don't know where my order is. The seller doesn't react

It was the worst deal ever. I have bought from the company www.swappa.com. I purchased phone from them, but the company charged me for $20 and it was real scam. As well as the seller told me that the phone was sent already and he has given me the tracking number. When I checked the tracking number, it showed that the item was on its way to Miami. But I live in Florida. The company doesn’t respond to my email. I need real help.

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U
U
User1574276332
, US
Nov 26, 2019 2:37 pm EST

I want to buy a smart phone from swappa, my worry is how will it be shipped to me?
I am in Cameroon precisely in the NW region

Swappa Customer Reviews Overview

Swappa is a reputable online marketplace for buying and selling gently used tech products. The website has received overwhelmingly positive reviews from its users, who praise its user-friendly interface, fair pricing, and excellent customer service.

One of the standout features of Swappa is its strict listing requirements, which ensure that all products sold on the site are in good condition and fully functional. This has earned the site a reputation for being a trustworthy and reliable platform for buying and selling tech products.

Users also appreciate Swappa's transparent pricing system, which allows buyers and sellers to negotiate prices directly without any hidden fees or commissions. This has resulted in many successful transactions and satisfied customers.

In addition, Swappa's customer service team is highly responsive and helpful, providing support to both buyers and sellers throughout the entire transaction process. This level of service has earned the site high marks from users who appreciate the peace of mind that comes with knowing they can rely on Swappa for assistance if needed.

Overall, Swappa is a highly recommended platform for anyone looking to buy or sell used tech products. Its user-friendly interface, fair pricing, and excellent customer service make it a top choice for tech enthusiasts and casual users alike.

Swappa In-depth Review

In Summary: Swappa is a user-friendly platform for buying and selling gently used tech. It stands out for its strict listing requirements, ensuring buyers receive products in good condition. The website is easy to navigate, and the selection of products is varied, covering everything from smartphones to gaming consoles. Prices are competitive, often providing better value for money than new items. Swappa's buyer protection policies and secure payment options give users peace of mind, while the customer service is responsive and helpful. Although it lacks a mobile app and loyalty programs, Swappa's commitment to environmental sustainability and ethical practices adds to its appeal. Overall, Swappa is a trustworthy and economical choice for tech enthusiasts.

Overview of Swappa: Swappa is an online marketplace specializing in the sale of pre-owned electronic devices. It differentiates itself from competitors by requiring all listings to be approved by staff, ensuring that devices meet their functionality and cosmetic standards before being available for purchase.

Website Usability and Design: The Swappa website boasts a clean, intuitive design that makes it easy for users to navigate. The search functionality is robust, allowing for detailed filtering to find the exact product you're looking for. Product pages are informative, providing essential details and images to guide purchasing decisions.

Product Selection and Categories: Swappa offers a wide range of electronic products, including smartphones, tablets, laptops, cameras, and gaming consoles. The categories are well-organized, making it simple for users to browse through different types of tech.

Pricing and Value for Money: The platform is known for its competitive pricing. Since the items are used, buyers can often find deals that offer significant savings compared to buying new, without compromising on quality.

Condition and Quality of Products: Swappa has a reputation for the high quality of its listings. Each product must pass a review process, and sellers are required to disclose the exact condition of the item, including any defects.

Buyer Protection and Trustworthiness: Swappa provides a secure environment for transactions with its buyer protection policies. The site uses PayPal for payments, which offers additional layers of buyer security and dispute resolution.

Seller Policies and Support: Sellers on Swappa are held to high standards, with clear guidelines on the condition of items they can list. Support is available to assist sellers with listing questions and any issues that arise during the sale process.

Payment Options and Security: Transactions on Swappa are processed through PayPal, which is widely regarded for its security measures. This ensures that both buyers and sellers are protected, and personal financial information is kept secure.

Shipping and Delivery Services: While Swappa itself does not handle shipping, it provides guidelines for sellers, who are responsible for shipping items promptly and providing tracking information to buyers.

Customer Service and Support: Swappa's customer service team is accessible and responsive, offering support through various channels including email and social media. They are known for their helpfulness in resolving any issues that arise.

User Reviews and Community Feedback: The community feedback on Swappa is generally positive, with many users praising the site for its reliable service and the quality of the products received.

Return Policy and Warranty Information: Swappa allows sellers to set their own return policies, which are clearly stated on the product pages. Buyers are encouraged to review these policies before making a purchase. Warranty information, if available, is also provided by the seller.

Mobile App Experience: Swappa does not currently offer a mobile app, but the website is mobile-responsive, providing a seamless experience for users on smartphones and tablets.

Loyalty Programs and Discounts: Swappa does not offer a traditional loyalty program or discounts, but the nature of the marketplace means that buyers can inherently save money by purchasing used items at lower prices than new.

Environmental and Ethical Considerations: By facilitating the sale of used electronics, Swappa promotes the reuse and recycling of devices, contributing to a reduction in electronic waste and the environmental impact associated with manufacturing new devices.

Comparison with Competitors: Compared to other marketplaces like eBay or Craigslist, Swappa's strict listing requirements and focus on tech products create a more trustworthy and specialized buying experience. However, the lack of an auction system means that pricing is fixed, which may not appeal to all buyers.

Final Verdict and Recommendations: Swappa is an excellent choice for those looking to buy or sell used tech. Its commitment to quality, buyer protection, and environmental sustainability make it a standout platform. While the lack of a mobile app and loyalty programs are minor drawbacks, the overall experience is positive, and Swappa comes highly recommended for tech enthusiasts looking for great deals on pre-owned devices.

How to file a complaint about Swappa?

Here is a comprehensive guide on how to file a complaint or review about Swappa on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Swappa in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Swappa. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Swappa on ComplaintsBoard.com.

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Contact Swappa customer service

Phone number

+1 (860) 479-2772

Website

swappa.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Swappa Customer Service. Initial Swappa complaints should be directed to their team directly. You can find contact details for Swappa above.

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