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Sur La Table / Not interested in Canadian orders

1 Canada Review updated:

I've been ordering from Sur La Table for years. I live in Canada, but all items are always shipped to U.S. addresses. Prior to Christmas, 2006, this was not a problem. This year, however, they cannot accept non-US billing addresses, even though the order is being SHIPPED to the U.S. After MANY calls to their Customer Service (daily!), it was finally straightened out and the goods were sent. But it is obvious that Sur La Table is willing to ignore 10% of the North American market when they are unable (or unwilling) to accept non-US billing addresses (even though I can walk into a US Sur La Table store and use my Canadian Credit Card!). Canadians - don't even bother to order from them!

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Comments

  • Be
      12th of Jan, 2010
    0 Votes

    According to Sur La Table, they can't take a Canadian billing address because it's considered international and very high risk. High risk for fraud. You can shop in any Sur La Table over the phone and place order to ship to United States Billing Address. No Problem.

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