Sunwing / varadero cuba

United States Review updated:

can i have a phone call back to many complaints to list [protected] or [protected] ty hope to haer from u sson

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      9th of Feb, 2010

    ---To whom it may concern:
    My partner and I just returned from our vacation in PVR Mexico,
    We both agreed the experience with Sunwing was the worst ever
    The flight there and back was late 3 hours there and over 1 hour back
    At check in the seats that I paid for ($60.00) were given away
    We got to Hotel, didn't have the requested beach front room. (see special comments when booked)
    The return flight had no champagne, dirty seats and trash in pockets, no ice for drinks
    We arrived late coming home and planned on taking the Skytrain but was forced to pay $35.00 Taxi fare
    On arrival we were delayed in getting our bags due to a broken luggage belt, under staffing, and late arrival.
    To top it off we heard all types of reasons: over weight plane, paperwork in Mexico not done right, refueling, wrong terminal plus being told by staff any abusive comments to the staff will result in possible banning.
    This is the 3rd time flying U and not happy

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