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Diamond Resorts review: foreclosure without notification! 137

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Author of the review
8:11 am EDT
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This is my third attempt to correct this grave error that has occurred - resulting in our apparent loss of ownership. We discovered this on our own, when considering booking a Sunterra resort in Scottsdale, AZ next week. We learned that over that past year our deed had a lien placed on it and then was foreclosed on in August (according to Douglas County records - even though we were told that it happened in Clark county). Here are the facts, as brief as I can be:

We have owned since 2003
Bought in Sedona, AZ - 5000 points
Ownership fully paid for
Used only 4 times
Had over 6300 points when our membership was "closed"
NEVER CONTACTED BY RIDGE POINT REGARDING MAINTENANCE FEES - BILL, PASSED DUE, LIEN, ETC.
Continually received mailings, notifications, emails and bills from Sunterra
All bills paid
According to the dates in the legal system, we have been billed, communicated with, and paid fees even after we apparently lost our property
Our ownership cancellation was never reported to us - from Ridge Pointe, Resorts West, Sunterra or Diamond Resorts.

We have invested over $11, 000 for less than 4 weeks of travel, paid all membership fees and apparently missed maintenance fees after having never been billed. Our credit has been impacted without our knowledge and our asset has been taken from us - due to mistakes and lack of communication - between Resorts West and Sunterra/Diamond and the owner.

We have been told, "Sorry, we sold it." And, "yeah, we shouldn't have billed you; we'll reimburse your membership fees." We want our points and our good standing reestablished, with the opportunity to pay missed maintenance fees. We have outstanding credit and aside from our mortgage, have paid for all that we own in full. I share this because to reinforce the fact that we pay our bills and would have paid maintenance fees - we were never given the chance and someone needs to accept responsibility rather than blaming each other and/or the owner.

Please, someone "step up and make this right." This is a plea for various parties to work together to get our owner status restored, including our maintenance fees paid by us. I am hoping that upon review, all will recognize their mistakes, accept responsibility and collaborate to get our full ownership status with Sunterra/Diamond back ASAP - with the points we had when it was closed.

The above is the most patient and kind request I can make.

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137 comments
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donebeenscammed
Phoenix, US
Mar 20, 2010 9:56 pm EDT

I was just checking in and remembered a complaint from someone aobut never being able to reserve time in a particular Sedona Resort. I was just looking at the Sedona Resorts. They all have available time the whole year. In fact Sedona is our default location to go to if we cannot find something else.If you want to complain about not being able to book resorts try booking the So Cal coast when you have six kids (when it is warm enough to visit.) Have not succeeded yet but we will keep trying. The year before last we booked a 3 bedroom and a two bedroom at a Sedona resort. We had about 6 teenagers with us besides our kids, was great fun.

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Patrick Duffy
Las Vegas, US
Mar 07, 2010 8:33 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear ppaz98,

Responded to your email ay Yahoo.com...Look forward to assisting you.

Best,
Patrick

9 days ago by ppaz98 0 Votes

It's only fair that I follow up my complaint with what DRI, specifically Patrick Duffy, has done.
Briefly summarizing, I submitted my complaint Tuesday night here.
The very next day around lunch time, Patrick Duffy emails me to acknowledge he has read my complaint.
That same night I check my account on the DRI webpage and see a zero balance, meaning the $305 collection fee had been waived. I also received a voice mail from Mr. Duffy himself this morning confirming the removal of the collection fees.

I have to give credit where credit is due. If Mr. Duffy is representative of the customer service provided by DRI then I must admit that it is without doubt one of best performing, most responsive customer service dept I've encountered. These days when we have to tolerate shoddy customer care from the likes of ATT, Citibank, etc., it is comforting to know that there are still companies that actually have customer service.

I am not saying I am completely sold on the business practices of DRI. There is still the issue of mailing out late notices 2 days after the large collection fee has kicked in, giving the member no opportunity to correct the problem, whether it's due to oversight or in my case, a delivery problem. And I am certain only a very small percent of owners are aware of this 25% collection fee kicking in 14 days after the maintenance fees are officially late. There is also the issue of transparency regarding the >30% increase in maintenance fees. These maintenance fees have completely erased the incentive for buying and keeping timeshares. If I am to continue paying a maintenance fee that can be used to pay for a similar size unit, then I need to be convinced that my initial 12K investment for lifetime vacations with DRI actually has some long termvalue. I know many feel the same way.

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Patrick Duffy
Las Vegas, US
Mar 07, 2010 8:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

DearDBS,
You sound like you understand how to work within the system. I am glad you have enjoyed your usage.
As to Maintenance Fees, we (DRI) are managing the resort properties on behalf of the various HOA's. All the while keeping each property financially solvent as well as independent in financial structure.

As I have reached out to several, please keep my information on hand should I be of assistance.

patrick.duffy@diamondresorts.com

Yours cordially,
Patrick Duffy
Chief Experience Officer

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donebeenscammed
Phoenix, US
Mar 07, 2010 12:04 am EST

PS
The done been scammed user name has nothing to do with diamond resorts or this posting. That was a name I picked for and internet scam my wife fell for and I was complaining about it. No smart aleck remarks anyone. Although I wish my maintenance fee's were about $1500 per year instead of the whooping $2000 bill I got this year. We love our Timeshare. The exchange we made for a week in a 3 million dollar condo in Telluride for 8ooo points was awesome. Of course we had been trying to get an exchange in Telluride for many years prior. Even prayed about it. Wow was it cool. 3 bedrooms all marble and leather. Ski in to the bottom floor sauna room. To much, maybe once in a lifetime. Although I notice that condo on interval once or twice since then.

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donebeenscammed
Phoenix, US
Mar 06, 2010 11:49 pm EST

We originally bought from Epic, got into the points system through Sunterra then Diamond purchased Sunterra. The maintenance fee's have gone sky high and our points were reduced by one of the companies. I can't remember which. With a $2000 maintenance fee for 13500 points I have to admit it our timeshare is becoming more expensive than taking vacations the old fashion way. I have to fault myself though partially and I bet almost everyone here is in the same boat. I have never attended a yearly owners meeting that votes on the maintenance fee increases. I bet 95% of other owners do not either. Hence if we are getting the shaft via maintenance fee increases we could have done something about it by participating in the process. However on a positive note we have stayed in many awesome places and have learned to milk the system for all we can get out of it. It is allot of work booking resorts and I noticed it seems to be getting harder. I wonder if their is some funny business going on in the renting of units that should be available for timeshare owners. I sometimes ponder selling but we manage to pay for it and get allot of vacation time with our six kids. I hope you all don’t ruin our timeshare with your lawsuit. It seems to me the proper route to take was voting in the owners meetings. Even that can be fraught with danger though. I have read how owners revolted and voted in populist politician types to run the show and they destroyed the resort. Just like the democrats are doing to our nation.

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Rebecca Elk Grove California
Elk Grove, US
Mar 05, 2010 3:49 pm EST

I was having issued with the Diamond Resorts customer service. Understanding they can only do SO much as customer service reps I looked around for an executive I could reach. Low and behold I found this site. I see ALOT of complaints on here, what I don't get is it seems like alot of people just calling customer service. Patrick Duffy has posted his name, email and PHONE. I don't see why people aren't reaching out to him prior to complaining. If you did I am amazed if he did not correct or handle your situation. I emailed him and called him. Two days later I rec'd a CALL back, one day later (today) my issue was resolved. Before Patrick called me back he made sure he had all the facts straight, so don't try to bull ### him. The craziest part is that it was just an exception, something that wasn't even their problem, something Diamond/Patrick didn't even have to fix. And they did without hesitation! I urge you instead of being SO quick to complain go higher up the chain! This would be like your kid going to their sibling and asking if they can have candy and your kid crying about it to everyone telling them what a terrible family they have, when they should have just come to you as the parent. Also why would Patrick be reaching out to everyone with a problem, you as a troubled client should reach out to him. He can't help you if your not willing to give him a try. Save your frustration till after him.
For those of you with bad experiences I am trully sorry and I know our situations are different but give Patrick a try. If Patrick can't/doesn't resolve it then post your experience. However I do thank those h
Patrick and his team thank you so very much for your help. It is so appreciated and I trully look forward to my vacation in two weeks with Diamond!
Rebecca in Elk Grove, California...future stay NAPA:) My appreciation is more than words can say.

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ppaz
Hercules, US
Feb 23, 2010 10:49 pm EST

How can Diamond Resorts, specifically their Board of Directors, justify charging a 25% collection fee. I received a bill for my maintenance fees on Feb 22nd with 5% late charge added since it was due on Feb 1. This was the first bill that I received in the mail but they had apparently mailed out the first bill back in November 2009. I can't blame DR for me not receiving the first bill so I immediately paid the 1220.80 balance online through their website and swallowed the late fee. On the website however my balance showed I owed $1526 not $1220.80. Thinking this must be an error I just paid the 1220.80. When I called DR Finance Service this morning, I got the most shocking news that I had been assessed a 25% collection fee for not paying the maintenance before Feb 15th. I calmly explained that this was the first billing notice that I received so perhaps they can reverse or reduce the fees since I paid immediately upon receiving this second notice. No go with the agent named Teresa nor the supervisor Dan. The timing of the statement mailing clearly offers no other purpose than to let the customer know that you are now screwed. The statement has a due date of Feb 1 and a statement date of Feb 17- two days after the mandatory 25% collection fee! So they conveniently send it out when they know there is no way for you the avoid the collection fee that is written somewhere in their policy sheet that the average owner does not read thoroughly. So I ask Why not send the 2nd notice before the unjustified collection fee kicks in! And Patrick Duffy- Chief Experience Officer of DR, how the hell does your DR board of directors justify a 25% fee for being 2 weeks late from the Feb 1 due date ! I don't even think mortgage companies charge $305 for being 2 weeks late on a 500K loan for a house you live in every day of the year! Why does your company deliberately create such policies that alienate owners. Is this the Board's way of ensuring that they have a large enough pot to fund the hefty bonus they soooo richly deserve. I hope there is a class action suit that looks into the practices of DR. Count me in Hafter Law firm of Las Vegas. I would be happy to sign on that document. Patrick Duffy, if you are really concern about the horribly negative image that your company is gaining, I would expect to get a response from you at ppaz98@yahoo.com. If not then your silence will say it all.

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Patrick Duffy
Las Vegas, US
Feb 19, 2010 5:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Ms. Burnett,
It would be advisable to always write with accuracy...Have your facts correct, and then be ready to write with correct points.
If you have questions regarding your membership/ownership I can better answer them for you.
Please email me at;

patrick.duffy@diamondresorts.com

Yours cordially,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International

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victoria a.burnett
Menlo Park, US
Feb 19, 2010 3:40 pm EST

Diamond Resorts apparently sold my membership to Raintree Vacation Club without my permission. Raintree is now raising my maintenance fees, raising the number of points needed to reserve a place at Cabo, charging fees for changing vacation plans 3 months in advance, losing some of my points, and raintree of course cannot supply a contract they say I have with them. I have paid 40, 000 and always paid my maintenance fees on time. Any body else have this happen? I know there will be a class action suit against Raintree. We should all sue Diamond Resorts for our lost money. Count me in if anyone is doing this.

Victoria Burnett, MA MFT
victoria.mft@gmail.com

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Patrick Duffy
Las Vegas, US
Feb 17, 2010 9:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Dear FTCB,

Please reach me via my email at patrick.duffy@diamondresorts.com
or my office number [protected]
Thank you,
Patrick

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FCTB
, US
Feb 14, 2010 5:14 pm EST

I am in need of assistance. We are in the process of being back in our payments for a few months now. We have no way of paying any further. ie: Insurance payments going up $400 per month, foreclosing on our current home, wife medical bills. We are now down to one vehicle. I have a feeling we are going to be foreclosed on soon with Diamond Resorts Timeshare as well. We do not have any intentions on using the timeshare anymore but am in no way able to continue with the payments on what we owe and the MFs and obviously any legal fees that may come out of this. We have no home phone any longer and my wifes cell phone is no longer and my work cell has been replaced. I have tried to call a couple of times but have gotten no one, maybe I am trying the wrong number. I am pretty sure that they have tried to contact us to no avail. Patrick, if you are really here to help then help our situation. thanks FCTB

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Patrick Duffy
Las Vegas, US
Dec 31, 2009 2:03 pm EST
Verified customer This comment was posted by a verified customer. Learn more

How have you used your points in the past? If so, how?
Have you taken the advantage of short stays? With respect, have you used the WEBsite to its full advantage?
We (DRI) are here to help personally...No one else on this site can help you...Guaranteed.

Please email me at;

patrick.duffy@diamondresorts.com

Cordially,
Patrick C Duffy
Chief Experience Officer

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UsSharkeys
Johnstown, US
Dec 30, 2009 4:53 pm EST

We had owned at Powhatan Plantation in Williamsburg Va. Second week in July--up and down units with a hot tub--lovely and paid off. Sunterra (now Diamond) talked us into giving up our unit in favor of the point system ("everyone will be points very soon-- and you can take weekend trips with your points not tied down to only one week in the summer--and your maintenance fee will only go up $350 and never go up!) In 5 years my maintanance fee has gone up $1460. We can never get a week that we want when we want and forget those weekend get aways. Today I paid my maint. fee $2210 and wanted to use the points to pay the fee. Surprise! 16000 points @.05 cents per point is $800. I would still have to pay $1410 NOT to use our points this year! If we simply don't pay the fee our good credit rating will be ruined. We are stuck. If anyone has any suggestions please let me know. UsSharkeys

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Patrick Duffy
Las Vegas, US
Dec 27, 2009 8:17 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Shaggydog,
Thank you for emailing me...at my office. As a fixed owner, I don't understand "disasterous luck" as a descripter?
I look forward to assist you off this no-win blog forum.
Patrick Duffy

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shaggydog050
Central Point, US
Dec 27, 2009 12:11 am EST

I have had disaserous luck with Diamond Resorts.I have been trying to sell my Timeshare weeks at Ka'naplai Beach Club ever since they took over. I cannot afford the maintanence fees, and cannot even rent the week out for half of what I have to pay. Facing forclosure soon. What are my options?

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pistolpete
Carlisle, US
Dec 21, 2009 9:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

I completely agree with what everyone says here. Sunterra (now Diamond) is impossible to deal with. We too have been hit with fees for everything, Fees if we do use the points, fees if we don't use the points, and to boot our maintenance fees have gone up. In the past two years our fees have gone up 118%, completely destroying any value of having a vacation investment. Stay away from Diamond!

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richardvancouver
Vancouver , CA
Dec 06, 2009 11:10 am EST

I recently put down a deposit and signed all the documents ...have yet to pay either the balance owing
nor any maintenance fees...know that i have a better knowledge of this company I would like to back out
and sacrifice the deposit ...any advice? will DR chase me? is this a good move?
Richard in Vancouver BC ...bondhouses@shaw.ca

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TimmytheTiger
Reading, US
Dec 06, 2009 10:05 am EST

First off the orignal complaint is hilarious! How can you think this crap is an asset?! You dumped $11, 000 for less than 4 weeks of travel and think you got a good deal huh? They sell the same crap on eBay for $1.00 buy it now! Heck, if you're so sour about loosing your "investment", email me at nomoretimeshare@hotmail.com and I'll arrange to give you one of my many timeshares I own with them free! You just pay the transfer/RTF fees and get me out of the stupid mtc fees!
That goes for anyone on here! If your wanting more points because you think that'll fix your problems...email me! If you want another location and deeded week even...email me!
Diamond/Sunterra resorts are just like any other timeshare company. They are all in it for the maintenance fees! If you stop paying on the fees not only can you be foreclosed on but you can be leined/sued/credit ruined by the resort. How can you just walk away from something that clearly states in your contracts has an annual binding lifetime fee and you signed up for it!
I am NOT in anyway affiliated with a resort. I don't sell them, list them..none of that crap! I took some in for free - NEVER paid one red cent for the 100's I own. I just got them to rent out to local business in my state and it's been paying the mtc fees + a little. Totally not worth all the effort and work with the state of the economy but oh well.
Anyways, good luck to all. Nothing will happen though. Diamond is such a big corp. that even an arranged lawsuit will result in nothing but your hard earned money blown. Then we'll all get assessed for your cruddy attempts. LOL.

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Patrick Duffy
Las Vegas, US
Dec 03, 2009 4:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Jim,
Just attempted to call you...left message on your answering service.
Please call/email so we may assist.

[protected]

patrick.duffy@diamondresorts.com

Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International

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jimbo1111
1045 riopelle court, US
Dec 03, 2009 3:59 pm EST

We need your help...we arein the same boat, it is sinking fast. just spent 3. hous today both on the web and with a 3 live persons. All I wanted was a 7day trip with my family...we searched 10mos out in advance...no luck. wait...I could go to the Canary Islands in late June 2010. We can not afford to continue to pay the increased hike...we are now over $1000+ for annual fee...all the resorts have taken a hike...get this...we haveonly 5500 pts. They want tocharge me 9000 pts for a day stay in SF, CA. Come on! We alsown a week with Marriott...ithas been a joy...not kidding, a pleasure!
We need out...any suggestions...if you are alawyer out there that wants to take on this lawsuit...class action...WE ARE IN..plz contact us! Jim at [protected]. This misery has to come to an end...and fast.

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Patrick Duffy
Las Vegas, US
Nov 24, 2009 9:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'll bet if you contact me I can help you work your membership better than anyone else who reads this...!

[protected]

patrick.duffy@diamondresorts.com

Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International

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glightner
New Bethlehem, US
Nov 24, 2009 5:41 pm EST

Sign me up for the class action suit also! Just received my maintenance fees in the mail yesterday too. Mine have doubled since my purchase with Sunterra. When I called to see if I could drop "The Club" portion of the fees I was told that I would only be allowed to go the the resort where I purchased the timeshare. Not that it matters, because literally EVERYWHERE that I attempt to make a booking at is not available. We bought the timeshare so that we could vacation "oceanfront". 3 different Diamond Resort people thought they would be able to find something for me this year, each time I call to complain about something, yet here I am without a vacation booked. I have this timeshare listed with 2 of those timehshare for sale companies. I just want rid of it. During one conversation with a DRI person, he said that worse case scenario, I can just turn it over to them, I would not get any money for it, but I wouldn't have to pay the maintenance fees anymore. I just talked to that guy less than a month ago. I am seriously considering that...

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Patrick Duffy
Las Vegas, US
Nov 24, 2009 9:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

When you have an opportunity please call/email, and I will explain to you the difference between your purchase from Sunterra in 2000 and how Diamond Resorts International operates in 2009.

[protected]

patrick.duffy@diamondresorts.com

Sincerely,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International

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Jewelz2000
, US
Nov 24, 2009 7:50 am EST

I too have many issues with DRI. My husband and I bought with them in 2000. We now own/receive 35, 000 points per year. Our maintenance fees have went from $1, 500.00 to $4, 304.00 as of the bill I just received yesterday. This is unbelievable. Last year our bill was $4, 000.00, because we were late paying it, (hmm i wonder why?) they charged us a 25% late fee of $1, 000.00 dollars! I told my husband to just let them take it. But he would not, due to he had spent nearly $40, 000 for it to start with. When we purchased from them we had hopes that we could use this for many family vacations and then because we owned it for life we would will it to our kids to use at their leisure. Now you tell me, what kids these days are going to be able to pay those kind of maintenace fees? My husband and I are only in our late thirties, by the time we die and will these points to our children, I shutter to think what they will be then.

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Patrick Duffy
Las Vegas, US
Oct 25, 2009 10:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If Diamond Resorts can be of assistance to you in the usage of your timeshare. Or answer questions of features and benefits, please reach out to;

patrick.duffy@diamondresorts.com

Cordially,
Patrick Duffy
Chief Experience Officer

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BrendanG
Philadelphia, US
Oct 25, 2009 9:07 pm EDT

Please include me in a class action suit. I am looking to unload my time share. Any help would be appreciated.
brendangoggin1@verizon.net

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Patrick Duffy
Las Vegas, US
Oct 23, 2009 12:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have you corresponded with Diamond Resorts? Reads as if you are corresponding with parties that cannot help your situation.
Who did you purchase from? Did you look at the property before buying (Toppers restaurant)?
Who is responsible for the MFees? You or the person you purchsaed from? How did Diamond Resorts come upon your credit card? Did you get a bill from Diamond Resorts International?

Before you write misinformation, your facts should be clear. Please email with your contact information to

patrick.duffy@diamondresorts.com

Patrick Duffy
Chief Experience Officer

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kanga
, FR
Oct 23, 2009 11:38 am EDT

I am letting you know via this site as well that Diamond Resorts International is also ripping off and pocketing money on the island of St Maarten.
I purchased two more weeks from an owner and she was told the MFees had to be paid.
Diamond Resorts took $1008, $1008$31, 56 $31, 56 from MY credit card but they will not reply to my emails as I am a THIRD party.
The owner contacted Diamond and was told her weeks dus to start tomorrow were foreclosed.
DIAMOND RESORTS have pocketed illegally my money off my credit card.
I visited the Prosecutor's office, the Court House three different lawyers and was told it is FRAUD.
They also have made it so no money can be paid as the resort so where do they declare that money and its collected for the resort but do they pay it for the "maintenance on the resort'
The restaurant Toppers is spreading over the beach and now my unit is really a part of the kitchen with the horrible smells of cooking from eqrly morning to late at night.
It is time SOMEBODY does something about that company that also have no customer service at all just threats. I also have never received CONTRACTS in our names!
When will someone do something against DIAMOND RESORTS INTERNATIONAL

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dbozeman
Pittsburg, US
Oct 15, 2009 1:11 am EDT

Mr. Duffy,
My husband tried on several occasions to contact your company. Like I said I have the proof. The 700 dollars was the maintaince fee that were initially due your right it was not 200. Your people sent me a copy of the certified letter which I have no problem sending back to you to show you that it was never signed for. Your company made a mistake a huge mistake. We were on vacation throught the timeshare in Kona in 2007 and had update all our information. We pay every other year. There is no way that you tried to have good customer relations with us. Your company is terriible and you seem to have no problem with it. You have all our information social security # work phone numbers and your company should have update our new address. We are still in RCI system as we just received information pertaining to a lawsuit for them in the mail today. I understand your duty to the HOA but what about the duty to us? You could never convince me other wise that you exhausted the avenue SS#, Work # or updated address to get a hold of us. I also have a copy of the email my husband sent to the company stating we needed assistance. So after you received the money that we owed were is the rest of our money that we paid? I'm sure the 10, 000 dollars we paid was more than enough to cover whatever it is your saying we owed. How does that calculate as fair?

Sincerely,

Katrina

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Patrick Duffy
Las Vegas, US
Oct 13, 2009 9:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Katrina,
We (DRI) mailed you notice on 2/15/2008, followed up by "Affidavit Regarding Mailing". Then certified mail on 4/23/2008, which the return receipt was signed for. The amount was $1, 251.00, not $200.00. Please be accurate.
Foreclosure notice was published in April and May of 2008 according to Hawaii Revised Statutes. (HRS)
The property was forclosed on 7/1/2008 and you called on 7/3/2009...
We have a management duty to the HOA to manage the property according to the CC & R's and all related HRS.
While we do have a business duty to the HOA, we do afford each member/owner every opportunity and many options to retain ownership. I am sorry for the outcome, but writing of this in an open forum requires a sound rebuttal of facts by DRI.
If you have any further questions please feel free to email me at;
patrick.duffy@diamondresorts.com

Respectfully,
Patrick Duffy

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Kybozeman
Pittsburg, US
Oct 13, 2009 5:34 pm EDT

My name is Katrina my husband and I were forclosed on without notice also. We puchase out right in 2001 as an anniversary present and our first piece of property to leave to our children. My husband called on several occasions and emailed (we still have the email) but got no response in early 2008. Finally one day we got through and they referred us to someone else who told us our paid for property was in forclosure in April 2008. I did not understand how that could be he told me to read the fine print and that they had sent us certified letter that were never signed for we had them send us a copy no signature. We did move but the house we moved from we still own and have good communication with the tenants. We are still waiting for a call back from their office. I would say 100% they are crooks. They bought the orig company they we dealt with and never notified us. We had just used our time share the year before we were on a every other year exchange. So we did have maintence fee due and had the money to pay them but never receieved the proper information to apply the payment. Still all the while RCI their co-company send us our magazine and everything else they want to offer us. We are very disappointed and tell all our friends to never use this company, they do not do business with interity. We have contacted the BBB but didn't receive a response all this has been going on since summer 2009.

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Patrick Duffy
Las Vegas, US
Oct 13, 2009 2:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please feel free to reach out to me at patrick.duffy@diamondresorts.com.
We can better manage your issue and set forth a course of clarification.
I look forward to your response to my email.
Yours cordially,
Patrick Duffy

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HHarlow
Queen Creek, US
Oct 13, 2009 1:46 pm EDT

Diamond resorts is demanding I pay $200 dollars in late fees for maintanance fees I was told I paid. We own 4000 deeded points and recently bought another 2000 club points. I made an over $800 dollar payment and showed a zero balance, but when I tried to book online in August, the computer said I owed fees. I contacted diamond resorts and they said it was a computer error and I had paid in full. They booked my stay over the phone. They recently sent me a bill for another $700 dollars. When I contacted them they said I owed maintanance fees, that I had only paid club dues, and that my property was in forclosure. Then they said, nevermind, your property isn't in foreclosure. What is going on? I'm starting to suspect they are trying to forclose on all deeded properties, they tried to get us to convert and I refused. They lie, their system is all messed up and no one you can talk to on the phone has any knowledge or authority. They claim they don't get the e-mails sent using their stupid form and you can't document what the web page used to show. I'm stuck with a big mess and their word against mine. I will pay what I owe, but I won't pay late fees for their mistake. How can I be sure they are not secretly forclosing on my property?

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Patrick Duffy
Las Vegas, US
Oct 08, 2009 2:05 pm EDT
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Dear RichS,
Instead of donating or reliquishing perhaps I can help you get the full benefit of use from your membership? Please email me as indicated at top of this thread, and we will do our very best to assist, clarify and help.
Thank you,
Patrick

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RichS
Buckner, US
Oct 06, 2009 12:35 pm EDT

We have had many of the same problems as others. Especially the strong-arming to buy more points to "lock in" our maintenance fee, which we declined, and then were told we needed to sign a form declining it. I of course declined to sign the form on the grounds that I don't agree with it, and I was not purchasing anything. They said they would sign the form for me and note I refused to sign - wouldn't be surprised if they forged my signature!

Recently, I had a new credit card, and tried proactively to change my info with The CLUB before my next payment, and never got anyone to respond until after my due date. And, the response was that they could not take information electronically or over the phone and I had to fill out a form (which took another few days to receive in the email) and allow processing time. Meanwhile, I get a phone call from them because I missed a payment and guess what - they took payment over the phone! Just found out that they also tacked on a late charge because they could not get me the info I requested in a timely fashion.

And don't get me started on original contracts... We bought with EPIC, and had a $500/mo maintenance fee, day use of facilities, etc. After Sunterra and Diamond, we are told no day use, maintenance fees more than doubled, and we were told our deed was for Arizona! Hmm... why do we have a member card for Daytona Beach Regency then? Their answer - they were not required to give us anything when they bought Sunterra and we should be happy they gave us what we have. No regard for our original contract whatsoever!

Patrick Duffy - if you want to help people, please tell us how to donate our timeshare, relenquish it to you, or whatever so we can just write it off. And without the $250 change fee and undocumented process to get your name off a deed.

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lastduck
Caney, US
Oct 05, 2009 1:30 pm EDT

I also bought in Sedona. Biggest mistake of my life. I bought just 2500 points but I have another timeshare I could get 5, 000 points for. I called several times early in the year because I banked last years 2500 points making a total of 10, 000 points for this year. I was told that I could not request my 5, 000 points from the other timeshare on the phone or on the computer. They would send me a form to fill out. It is October now and no form. I have not used any points since my purchase in 2007. No one wants these points. 2500 points is nothing. I don't owe anything on my points but I refuse to send anymore money for maintenance fees or whatever. When I don't pay that they will take my points like everyone else. It would be a miracle if I got anything out of this mess. It will be a blessing in disguise to get rid of it--lesson learned.

myduckthatduck@yahoo.com

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Patrick Duffy
Las Vegas, US
Oct 04, 2009 7:49 am EDT
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Steve,
Thank you...We hear you. Would you kindly drop me an email at;
patrick.duffy@diamondresorts.com

Please include your information...member number etc.
We look forward to assisting you.
Cordially,
Patrick Duffy
Chief Experience Officer

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sbl
, GB
Oct 04, 2009 6:30 am EDT

We bought our timeshare in florida october 2006, i had my doubts at the time, but my husband and daughter and a very pushy sales person convinced me to sign the dotted line. We paid £13, 000 and could never get any accomidation eventually we got a booking for florida the following year, were again we were harrased by sales people. We have used the odd 1 week holiday wich was booked through interval for wich we had to pay and use our points . The fees have trebbled since 2006 and this years dues jan 09 were extremley high, i phoned them emailed them and could not get a reply then in april 09 i tried to pay them because we recieved a letter saying they would suspend our membership, i tried to pay online and they would not accept payment . In june we recived another letter saying we were no longer members, i then rang again and got through to a very rude bullying manager and he would not accept any payments from me. I was really upset and maddened that i have lost my membership that i have paid £1300.00 for, because we were late and didnt agree with membership fees. Does anyone know out there what happens next i am going to seek legal advice as far as im concerned we have all bought into a corrupt organisation HELP! stevetagoe@googlemail.com

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Patrick Duffy
Las Vegas, US
Sep 26, 2009 10:05 am EDT
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Mr. Love...
DRI has a far better system of answering your questions. I assure you NO one on this post can answer your questions more honestly and accurately than DRI and myself.
Kindly email me your information so as I can assist.

patrick.duffy@diamondresorts.com

Thanks in advance,
Patrick

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jerome Love
Saint Louis, US
Sep 26, 2009 2:38 am EDT

MY BASIC COMPLAINT IN THE MAINTENANCE FEES. THEY ARE SKY HIGH. SECONDLY, THEY CLAIM THAT THE FEES GO UP BECAUSE OF FLOODING OR DAMAGE TO BUILDINGS ECT. WHERES THE INSURANCE?