Sun Tan City
Reviews and Complaints

This Must have been written by an employee!

Sun Tan City will take money out of your debit card and if you change cards will take money out of your checking account..
I lost my job (by the way, this was the second time I went to suntancity and no problems with taking money out of account with debit card for six months) but, when I lost my job and could no longer pay and I believe I had 2 to 3 months left on six months contract they would not stop it (even with economy like it is today) and I offered after I found another job, if stc would stop until found job, then I would be happy to continue my visits to stc and also continue to take out of debit card and I got a NO...
I chnage debit card numbers and stc then took out of my checking acct..
You are going to loose customer over this, even though you do have good tanning beds, but you charge too much this year went up 10.00 per mth for six visits and another 10.00 for one month of service..
Obvisiously, You don't care about your customers are people in general with today economy..

Yea the girl @fountain city stc.she did my husband the same way.

It is def irritating when you are trying to get checked in and the employee is taking forever to sell something to a customer! I went in to the Frankfort location on 3/16/12 to tan for the first time. One girl was waiting on a client and it was HORRIBLE! I got to hear about her boyfriend and how the customer was getting a spray tan so she could look hot naked for her boyfriend. The employee could not seem to stay on topic for anything! One poor little blonde was checking in customers and cleaning beds also. I felt so sorry for her! I was in there for 30 min and the one employee was still with the same customer and the one girl was doing the best she could. Needless to say I left!

Hi. The regional manager in nj(johnny) is outstamding in customer service. He talkd to you on a one on one basis on your nèeds for the ultimate tañning experience. Thank you. Sincerly. Tommaso P

I was told by one of the workers at the Bardstown Rd location in Kentucky that my membership was 49.99 a month which is very high, but I've been getting charged 57.99 a month plus tax. I will no be recommending this place to anyone.

In North Carolina, we have RE-OPENED for business! The ones with memberships can tan...remember it's only 1 person per room, That's more then 6 feet apart. Checking in is easy, people can stand in a line as normal.

Open the doors or refund our $$...

I have been a customer of stc for several years now and have enjoyed unlimited sunless visits in the versa spa every spring until fall. This year stc has decided to do away with unlimited visits and drop them down to 2 visits per month at the same price as unlimited visits. I will cancel my membership and go elsewhere. This is bad business stc.

i've been tanning at the sun tan city in frankfort for years now. Most of the staff tends to be very welcoming. My bed always seems to be uncleaned when i get into my room. The manager is so rude and always pushing lotions in my face. Also very flirting with my boyfriend. I enjoyed this location but not anymore.

I am a member @ the Dalton, Ga location. Up until Friday 6/6/14 my experience has been good. That day it wasn't very busy so I don't understand why this happened. But
it did! I signed in & went to the bed they told me to and after undressing I took my towel & wiped over the bed as I always do, I noticed a film on the bed. From sweat & tanning lotion. I thought ok it happens, I put my clothes back on & went & told the girl at the counter of my experience & all she had to say was sorry. She offered to put me in another 20 min bed but I didn't have time for that I was on my lunch break with friend at the salon & they just had 10 min left on their time. So I didn't get to lay. So on Monday I went back at lunch with my friends and again dirty. This time it had been cleaned but not very well. It was streaky and some places oily from the lotions. If I have this kind of experience again I will cancel my membership!

Alright, so yesterday I did my first interview at STC. I came in looking for a basic TC position, interviewed with the store manager and she informed me that I would be better suited and more qualified as an Assistant Manager. Great! Let me apply for that instead. So I get a call from the DM who hadn't read my resume and asked if I had finished college and if I would be able to handle a 35 hour work week. To be clear, I explained "I am going to school part-time during the traditional season getting the last few credits I need in order to take the Certified Public Accountant exam. I have a BA in Business Management and English, and I worked 40 hour weeks when I attended college full time". I also mentioned my experience as an Assistant Manager, Administrative Assistant, and Customer Service Representative and ended will telling her my goals were to become a member of the IRS or of the Department of Revenue once I was CPA certified. To that her response was "I'm worried that you are only going to be here during the time of school and don't have future goals within STC". I explained that I was open to management and other positions within the company and kindly reminded her that people tend to work two jobs in this state of the economy. I also topped that with some more job experience to again explain that I was indeed qualified for the position.

Today, I have my personal interview with the DM and she begins asking me questions about my job experiences (most of which were already covered on the phone or are clearly illustrated on my resume if she had taken the time to read it). Then she asks how I could fit into STC long term. I said I was interested in management especially if it could eventually lead me to an accounting position in the future with STC. Again she shut me down and described how there were limited accounting positions within STC and essentially highlighted that I would be a waste of "intensive" training because I "didn't see myself within the company". I reiterated that I was interested in management, and again I was told "we are looking for a smooth transition with someone who is interested in our company long term".Considering the manager of the store has only been there three years and had no prior experience in a retail or sales environment, and the DM herself had only been there five years with a BA in Graphic Design it is very obvious that STC is not the first career choice anyone there had made. Knowing that information I thought the DM would have been a lot more open to utilizing my skill set and at least give me a chance to earn the Assistant Manager position. Not even close.

Despite the fact that she did say my skills and work experience were spot on what they were looking for in that position, the next problem was that I was only going to be living in this area until I was done with school. However transferring was clearly an option after training and I told her that this position would allow me to be a manager at another location, still making me a valuable asset to the company. Then the problem became she wanted someone to stay at this exact location long term. This is very difficult to understand because both the manager and DM of STC have taken several positions within 5-6 different STC stores all within a span of 5 years and the company prides itself on internal growth.

It became very clear that despite both women telling me I was qualified for the Assistant Manager position, the DM just didn't want me as the Assistant Manager. I gave her the benefit of the doubt and let her explain what else I could be offered despite the fact that I was upset with the run around, open ended, very hypocritical explanations I was hearing for as to why I couldn't be an Assistant Manager. The best she could come up with was a full time TC position making a whole dollar more than a part-time TC. Putting two and two together I gather she already has someone in mind to hire someone for the position which would leave me with no room to advance if I were to become a full time TC. Consequently, this would make me a very unmotivated employee losing all the perks that were conveniently dangled in my face. I left the interview very frazzled but was told I should be hearing from the regional manager within a day or two. The DM will tell her I'm not fit for the Assistant Manager position based on her judgement and I may be hired as a full time TC. But after all of the bologna I was told, I no longer have an interest in either position, nor in the company.

After this horrendous experience at STC, I really wish I didn't hold my tongue for some of the questions I had. I would have loved to ask how bad the DM did in her classes that all that was available to her after graduating college was a part time TC job. I would have enjoyed watching her squirm if I asked where she wanted her career to be in ten years since it is proven than tanning beds do indeed cause several skin cancers and the sales of tanning salons world wide are plummeting by the year, to the point where tanning salons are teaming up with hair salons just to make sales slightly above par. Not to mention I would really have been interested in knowing why she felt so threatened by me that she had to make up nonsense excuses as to why I couldn't be an Assistant Manager.

I wish I had read all of these complaints before ever joining Sun Tan City. Horrible Regional Manager and horrible staff under her too.

Extremely over priced for tanning. Most of what they offer is just a gimmick and they have this all access thing that doesn't make sense. I have not gone there but when I was shopping around to buy a friend a birthday gift I knew he liked to sun tan. It also helps with his seasonal depression. But there is no way I am willing to pay a ridiculous amount of money for sun tanning. Also I do recall several friends in the past tell me that the people there are rather rude and not that helpful. I can not emphasize enough just how over priced they seriously are. They are laughable.

I almost forgot my main complaint as I was so frustrated about not even getting in because of the wait (again). The first thing I noticed that irritated me before I had experienced problems with wait time was that in the Versa Spa my legs NEVER EVER get dark especially my lower legs. They do not look tan at all. The first time I went I assumed that maybe my pants and the seat in my car had rubbed them and caused the DHA to wear off or something crazy or that maybe it was just a bad run for the sprayer. Silly thoughts I know but I was being positive. Since that time it has been the same every spray. SOOOO on top of the long wait times and the agonizing sales pitch at every visit, I don't feel satisfied with my color. For reference I get the medium tinted spray every time.