Sun Tan City/Sunless Tan / customer service/policies

Bristol, VA, United States

I purchased a sunless tanning package. I received two sunless tans a month. I didn't use these in the winter so they built up so that I have 14 on my account now. I froze my account since I had so many. I thought I would use these and get them down before I unfroze my account. Then I find that while your account is frozen you can't use your sunless visits. I can't share them with my daughters. If I cancel I lose them all and the money I have already spent. This is a ridiculous policy since I have paid for the sunless visits. It isn't a bed so it is on my account.

Jul 15, 2015

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