SUBMIT A COMPLAINT

Sun International / refund not received

South Africa

Hi

I made a booking for 2 rooms for the Cascades hotel in December through booking.com and had a free cancellation. I was charged R4000 per room and subsequently cancelled (for free). No one has refunded me and I am being ignored.

Please advise what I can do about this?

The details are as follows:

There were 2 bookings charged and not refunded:

1. The Cascades Hotel at Sun City Resort 5 stars Confirmation number: [protected] PIN code: 0762 Cancelled for free [protected]@hotmail.com
14 Dec 2018 to 21 Dec 2018

2. The Cascades Hotel at Sun City Resort 5 stars Confirmation number: [protected] PIN code: 5155 Cancelled for free [protected]@hotmail.com
14 Dec 2018 to 21 Dec 2018

Da
Sep 12, 2018

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