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Summer Bay Resorts / Awful experience

United States Review updated:
5
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First let me say that I did not stay at the resort. I have tried to cancel due to all of the lies that I fell for but have been given the complete runaround. I was told that I had won this trip. It was offered to me when I signed up with Direct TV. I was smart enough to realize that I had not won, because I never entered. I knew it was a time share and was 100% okay with that. I've done one before and I know the drill. You put up with pushy sales people for a short time, but if you can deal with it you get a cheap or free vacation.

What was sold to me: 4 days/3 nts. in Orlando, FL. I was then given a beautiful spiel about how beautiful Summer Bay was and that I would enjoy this and that and all of the ammenities. I was told about the fantastic rooms. I would also get 2 adult, 2 day passes to Disney. I would get 3 days/2 nts. in Daytona Beach, 2 Free Nascar tickets or a $50 dinner card. Then came the Bahamas. I was told that I would take a roundtrip cruise to the Bahamas and stay 3 days, 2 nights at the Taino Beach Flamingo Bay and then head back to Florida to end my vacation. I was told to go to summerbayresort.com and tainobeach.com. I had just moved, so unfortunately I did not have my internet up yet. If I had, I would have googled it and it would have proven a scam immediately. I confirmed and reconfirmed and was told all I had to pay for was $248 for the 2 Disney Tickets, Port Charges for the cruise and hotel tax. I kept asking about other charges and I was told there were NO OTHER CHAR

GES!!!

I was not told there was a 7 day cancellation period, so I took my time going to the site. When I went there, I realized I'd been had!

The catch/What I got:

There is a $15 per night fee

There is another $7 per night fee

I pay hotel taxes.

The cruise is not payed for, I pay for that which is around $180 per person.

The biggie, I don't even stay at Summer Bay. I stay at a Holiday Inn or similar hotel which is a "Summer Bay Resort" I just go to the resort for the presentation. When I mentioned that later I was told that I could pay $80 per night to upgrade.

I originally set up a payment plan for the $248. I paid $100 on the 1st date and set up for the remaining $148 to come out at a later date after I got paid. They drafted it 12 days early. I now have over $300 in overdraft fees from stupid little purchases because I did not expect the $ to come out yet.

I called and spoke to a Reservations person and she said and I quote "I hate the sales people they are so f*$#ing Ugh!" I was floored. I was told I would have to talk to Quality Assurance who was not willing to budge. Don't fall for it!

If I had this kind of money, I would have booked a vacation where I did not have to deal with a timeshare. Now that I'm out $248+$300 in overdraft fees, there will be no vacation for us this year and I'm definately not going to give Summer Bay another dime!!!
Va
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Sc
  9th of Oct, 2008
Agree Disagree 0 Votes
First let me say that I did not stay at the resort. I have tried to cancel due to all of the lies that I fell for but have been given the complete runaround.

I was told that I had won this trip. It was offered to me when I signed up with Direct TV. I was smart enough to realize that I had not won, because I never entered. I knew it was a time share and was 100% okay with that. I've done one before and I know the drill. You put up with pushy sales people for a short time, but if you can deal with it you get a cheap or free vacation.

What was sold to me: 4 days/3 nts. in Orlando, FL. I was then given a beautiful spiel about how beautiful Summer Bay was and that I would enjoy this and that and all of the ammenities. I was told about the fantastic rooms. I would also get 2 adult, 2 day passes to Disney. I would get 3 days/2 nts. in Daytona Beach, 2 Free Nascar tickets or a $50 dinner card. Then came the Bahamas. I was told that I would take a roundtrip cruise to the Bahamas and stay 3 days, 2 nights at the Taino Beach Flamingo Bay and then head back to Florida to end my vacation. I was told to go to summerbayresort.com and tainobeach.com. I had just moved, so unfortunately I did not have my internet up yet. If I had, I would have googled it and it would have proven a scam immediately. I confirmed and reconfirmed and was told all I had to pay for was $248 for the 2 Disney Tickets, Port Charges for the cruise and hotel tax. I kept asking about other charges and I was told there were NO OTHER CHAR
GES!!!

I was not told there was a 7 day cancellation period, so I took my time going to the site. When I went there, I realized I'd been had!

The catch/What I got:
There is a $15 per night fee
There is another $7 per night fee
I pay hotel taxes.
The cruise is not payed for, I pay for that which is around $180 per person.
The biggie, I don't even stay at Summer Bay. I stay at a Holiday Inn or similar hotel which is a "Summer Bay Resort" I just go to the resort for the presentation. When I mentioned that later I was told that I could pay $80 per night to upgrade.

I originally set up a payment plan for the $248. I paid $100 on the 1st date and set up for the remaining $148 to come out at a later date after I got paid. They drafted it 12 days early. I now have over $300 in overdraft fees from stupid little purchases because I did not expect the $ to come out yet.

I called and spoke to a Reservations person and she said and I quote "I hate the sales people they are so f*$#ing Ugh!" I was floored. I was told I would have to talk to Quality Assurance who was not willing to budge. Don't fall for it!

If I had this kind of money, I would have booked a vacation where I did not have to deal with a timeshare. Now that I'm out $248+$300 in overdraft fees, there will be no vacation for us this year and I'm definately not going to give Summer Bay another dime!!!
Al
  3rd of Dec, 2008
Agree Disagree 0 Votes
Hello people!
I NEED HELP! I live in Germany..
I won in Internet 3000 dollar.. The number I called was in Orlando, Florida-"Summar Bay Resorts". They offer me a vacation pack for 4 pers. This vacation gonna cost me like 3898 US dollar. The balance is still 898 dollar, which I have to pay per credit card. I asked which guarantie did I have? The lady said, that they will send me everything home after 2 weeks and when I pay, she will give me a cod & talk something about proove for the tickets.
I have to give them answer tomorrow and after what I read here, I´m still not sure.. Please, if somebody read this here, now, today, give me a quick answer. I gonna be very happy for any answer and thankfull for help.

Nice greetings.. and thanks..
Alea
Ks
  28th of Jul, 2009
Agree Disagree 0 Votes
Do not do it!!!

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Exploria Resorts Logo Exploria Resorts
Customer Service
Overall Satisfaction Rating

54 Reviews
25 Town Center Blvd Ste C
Clermont
FL
United States - 34714-4836
+1 855 849 2205
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