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Suburban Propane / Pricing and customer service

1 Stanhope, NJ, United States Review updated:

Suburban overcharges for propane and I found out why - their customer rep told me they "(we) have higher overhead then other companies, so we have to charge more." What?!!!. They charged us $3.299 per gallon for propane on 1-12-09, $1.15 higher per gallon then other propane companies in our area. Suburban is non-negotiable on their price probably because of their “overhead”. I phoned them in October to set up a "call ahead before deliveries" and to put a gauge on the fuel tank, so we could be prepared to pay the BIG bill. Promises, promises. Needless to say, we are still waiting. Another customer service rep suggested we have the tank removed so we could use another propane company. She was surprised to learn Suburban has a $1500 tank removal fee. Today I paid the $1152.68 and since I was 16 days late they added a 1.5% late fee. So, Suburban actually charged me $3.365 per gallon for this last tank. They tell me the tank will be empty by March 15th, so here we go again. SMZ

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  • Nm
      14th of Apr, 2009
    0 Votes

    I was told that removal fee for the tank is 124.95 plus 75 cent fee per gallon to pump out the propane. You are responsible for the excavation costs. I am going through the same thing with them right now trying to buy the tank. Have another propane company negotiate a deal with them on purchase of the tank. The only way they'd agree if you would make it pretty convincing that you'll indeed dig it up. I don't know what is the saize of your tank but I have calculated on mine that I would rather spend several thousand now and save up t0 800 per fill-up than put up with this agravation.

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