Direct to Unhappy21- I will cut and paste what you wrote and will respond.
An employee of ours rented a car from Thrifty Car Rental. They were hit by another vehicle and were not at fault whatsoever!
* The employee obviously signed a legal contract which made said employee responsible, REGUARDLESS of fault. It’s HIS signature on the contract.
The other party's insurance was supposed to cover all damages and expenses.
* The other party did not sign a contract and are not obligated to specific fee’s due to contractual obligation as your employer/employee does.
Shortly after, we start receiving calls from a lady with Subrogation Management about fees that we must pay. I told her we were not at fault and that she must speak with the other party's insurance company.
* That’s the contract part. The other insurance company put up a brick wall. They refused to pay any additional moneys? SMT in turn came after the renter who signed the contract.
She proceeded to call me, stating they have denied payment for Diminution of Value and a $300 Administrative Fee. I continued to tell her we will not pay.
* “We” is a strong position if YOU did not sign a legal and binding contract. DV is a true loss to the owner of property and owners must compensate for their time outside the realm of their business. That happens to be RENTING cars. Not having to deal with insurance companies on you or employees behalf.
She then sent me notices about these fees, a Kelly Blue Book document showing the value of the vehicle, etc. I felt this was very uncalled for. I do not see the purpose of paying a diminution of value when it pertains to the mileage of the vehicle. The mileage would be there whether or not the vehicle was in an accident.
* Diminution of Value has very little to do with mileage. (You should look up the meaning) It is a very important part of damage recovery.
This is absolutely rediculous in my mind. I also do not feel we should pay a dime when it was not our fault.
* I thought I gave some good suggestions in the personal message I sent but what the heck do I know? Good luck with the saga. It can and may last years.