The complaint has been investigated and
resolved to the customer's satisfactionResolved Shade 'n Shadow Cattery — Bad service
resolved to the customer's satisfaction
Ms. Smetanick falsely sold me a persian kitten under the pretense that the kitten was healthy. However, within 24 hours of getting her, I had to take her to the vet to get treated for an upper respiratory tract infection. She subsequently developed diarrhea, which required another vet visit. Finally, the kitten was diagnosed with ringworm after already contracting it to another elderly cat as well as to a human being, both of whom required treatment. When Ms. Smetanick was informed of this, she simply offered to take the kitten back for a full refund stating that she would have no problem re-selling the kitten to someone else. She did not acknowledge the fact the kitten required treatment. I stated that I wanted reimbursement for all the expenses incurred as a result of the ringworm, which required treatment for all the cats, multiple cultures, and bleaching and drycleaning everything in my apartment, not to mention the physician expenses my roommate incurred for her treatment. Ms. Smetanick simply ignored my request. Additionally, she ignored my suggestion that she treat her cattery and inform her customers that she might have sold them kittens with ringworm.