Stubhub / do not sell tickets on stubhub - it is fraud website
I am a full series subscriber to the US Open Tennis championship and sold several tickets on stubhub for the US Open Tennis championship. For one of the sessions - Session 26, I sold them through Last Minute Services(LMS) where in I shipped the paper tickets over to the LMS facility in NY along with several other sessions. I was able to successfully sell the tickets and provide timely response so the buyer got them etc etc.
After about a week, I got an email yesterday saying there was an error with my tickets and the credit card I provided on file is going to be charged the amount I received through sale as well as additional $ 310 without telling the reason behind the two charges. I call the customer service and was shocked to note that it was a fraud from either the buyer or Stubhub and the reason provide to me was there was a scan error with the tickets I provided at the venue. Stubhub tells me that the only way I could prove that I provided the right tickets is to get a scan report from US Open venue and provide to Stubhub. I call US Open ticket office and they let me know right away that the tickets I sold were never scanned at the venue.
That proved the fraud - I do not know how to comprehend this kind of fraud - either the buyer lost the tickets or stubhub never delivered the tickets to the buyer. I got defrauded with these two massive charges just because my creditcard was on file with them. US Open ticket office said their policy is not to provdie scan report though I called about 4 times and stubhub insists me to obtain something that no one ever provides. But US Open ticket office will provide scan results over the telephone when someone provides the barcode. Stubhub could have done this by calling the Venue with the barcode numbers on my tickets to find out if whatever buyer was saying was right or not. Instead the burden to prove is on the Seller- what a fraud scheme - great for making money.
Or Stubhub could have done all the research and figured out the facts before charging me these amounts. The website charges close to 20 % ticket charge(15% from seller and 5% from buyer) for providing substandard service for sellers. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Also their customer service is very rude and the group at LMS is condescending. When asked why Stubhub did not do any research in this regard before charging my card, the response was that they do not have any responsibility and when asked about hefty fee to seller(15%) - they do not provide any service other than website to sell - No customer service for 15 % fee which in some cases amounts to hundreds of dollars.
200 Dollars in fee but no customer service - Total rip off.
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