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StraightTalk / piss poor customer sevice

1 KS, United States Review updated:

last night I tried to buy a new phone and service plan from straighttalk, the phone i have the screen quit on, so i called straighttalk told the man I wanted the lg220 and an unlimited service card, I told him I needed to add the card now, and then send me the phone, and when i get it I will transfer the service to the new phone, To those of you who read, speak and understand english this sounds simple doesn't it ? Well you would be wrong, the guy sells me the card first, and then when he goes to sell me the phone tells me I have to buy another service card because they only sell them as a bundle!!! I said now wait a minute I just bought the card, and I told you what I wanted when I called, Well he wouldn't even try to do anything so he sent me to his supervisor a guy named jay-z, who also told me sorry but he could do nothing about it!!! So Again today I call to straighten this out, and started with aCarlotta who didnt understand so she sent me to her boss stephanie, who didn't care and sent me to operations manager sylvia who thought the best way to handle this was to shut off my service and send me refund, and they can keep my phone number !!! I have never in my life dealt with a company who cared less about customers, and whats really sad Is I have been happily paying this company for years
never knowing how little they care about customers

Ro
May 6, 2013
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Comments

  • Me
      22nd of Dec, 2009
    0 Votes
    StraightTalk - cant get web browser
    353 hermosita dr
    staint pete beach
    Florida
    United States

    I bought a straight talk phone and plan from walmart. i am on my thrid phone becquse i cant get the web browser and they will not fix it . i should go to metro pc meredith hochstetter

  • Je
      25th of Jan, 2010
    0 Votes

    Into my third month of using Straight Talk when my browser quick working. They don't have an answer how to fix it. They are just escalating it to a supervisor -- sick of calling Asian customer service and getting the run around - VERY FRUSTRATING!!!

  • Je
      25th of Jan, 2010
    0 Votes

    Wal-Mart has no accountability either -- they won't refund just refer you to Straight Talk Wireless customer service which is a joke. I have emailed, called and written. No resolution yet. But they have no idea how persistent I can be and I tell everyone I know about my problems -- including you all!!

  • Da
      29th of Mar, 2011
    0 Votes
    StraightTalk - email address
    219 guyton rd.
    williamston
    South Carolina
    United States
    Phone: 8642456435
    cantrell8692@att.net

    cant set up my email on my phone have tryed more then once they first told me to put my email from my computer in and i did that it comes back to me and tells me it cant connet i even tryed to change the email but it didnt work if u say i can use it then why lie set me up a email my phone is 864-245-6435 my email is cantrell8692@att.net

  • Un
      21st of Apr, 2011
    0 Votes
    StraightTalk - calls
    straighttalk
    Michigan
    United States

    I am sick off the texting i get from straighttalk, sometimes 5 an hourto get me to let them take my payment out of my bank account.i buy my time at wal-mart and that works for me.I text them back to stop sending messages and I will get 3 or 4 in the next 15 minutes.

  • Li
      28th of Apr, 2015
    0 Votes
    StraightTalk - took money out of account twice for bill.
    United States

    Straightalk took money out of my account twice on hold for a hour and twenty minutes still do not have the money back in my account.

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