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Straight Talk Wirelesspoor customer service and unethical behavior

1
J Mar 07, 2017

On 3/6/2017 I contacted customer support because a phone on my account was deactivated without warning. When I called Straight Talk customer service, I was read the terms and conditions, but never received an explanation as to why the ism card was made inactive. There was one rep that talked over me the entire time and would not have a conversation with me. He continuously read the terms many times. I have been with Straight Talk for many years and have four phones on my account. I am having to purchase another ism card for this phone. This was the worst customer service that I have ever experienced, plus to deactivate my phone without warning is unacceptable. I also lost the remaining time on my account.

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