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Straight Talk Wireless Customer Service Phone, Email, Contacts

Straight Talk Wireless
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2.3 714 Reviews

Straight Talk Wireless Complaints Summary

222 Resolved
491 Unresolved
Our verdict: Engaging with Straight Talk Wireless, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Straight Talk Wireless reviews & complaints 714

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Newest Straight Talk Wireless reviews & complaints

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M
9:56 am EST

Straight Talk Wireless Unlock department

I was trying to get my phone unlocked. I called last month and they told me I needed another month so I added it. now that the month is over I called back and she said I was sort 6 days. don't understand how that works when there is 12 months in a year .so I asked to speek with her supervisor he got on and said something very smart butt and hung up on me didn't give me time to even say a word .so I called back spoke to customer service and they told me I had 13 months of service with you so they should unlock it. so he transferred me to a woman who was just as a smartbutt and wanted to argue instead of talk to me and explain. I am very upset with this and will call the BBB NO CUSTOMER should ever be talked to the way I have been. I am very upset and want this fixed I have 3 other phones with you and will terminate them all if this isn't handled

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N
10:06 pm EST

Straight Talk Wireless "unlimited" is not unlimited.

Ive had straight talk for more than 2 years. I use the same amount of data every month. I do not I repeat do not use other devices with my data. This month they decided to turn my data that I paid for off. "Unlimited" suppose to be all you wanna use. I need to file a lawsuit cause I dont think paying for something that your not getting is fair, and they shouldnt be giving false advertising just to get customers then screw them over.

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K
3:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Bought a phone for my daughter online, and someone deactivated her current phone and changed her number without consent

I bought my daughter another cell phone online through Walmart last Saturday, due to hers being old. I figured, that when the phone arrived at her apartment, she could activate the new phone. Well, someone deactivated her current phone on Sunday without authorization from me or her (the customer) and changed her phone number... Activating the new phone that we have not even received yet. She is now without a phone for several days, because the email we received when this occurred, had a tracking number which tells us that it will be Thursday before the phone even arrives. My only daughter is now almost 4 hrs away in a place that she knows no one and has no way to contact me or her family, with a car that gives her issues. I am livid. I tried to contact straight talk to find out if they could reactivate her phone, and they transferred me several (over 6) times to someone else, finally to be hung up on (twice, overall) without any resolution. I called again and specifically stated not to transfer me, but to answer my question... And was ignored and transferred again. I asked for a contact to corporate because no one should change anything without the customers consent, and was told they were transferring me to corporate. No... It went to her supervisor, not corporate. Not one person even stated they were sorry it had happened or anything. I explained the whole thing to this person (again for at least the 4 or 5th time), only to be told that they could not activate her phone that she currently has, and had the audacity to say I would have to pay for a 3rd phone. They said that one of us had to authorize the transfer. How can we do this when we don't have the phone in the first place?! This was the reason for the call. They told me that the number she had used for years was now gone and they could not help us. They said that we have to wait for the new phone and that I am out of a week of service (I auto pay) and basically could care less about us not having anything for a week. If something happens to my only daughter because she did not have any way to contact someone due to someone deactivating her phone, I am getting an attorney. This should never happen to anyone without consent! I am seriously considering lodging a complaint with the sec or something. Unbelievable. I spent overall about 1 hr and 50 minutes trying to get help without any success. The worst customer service I have ever experienced. For anyone who reads this, never order a phone over the internet. Always get one in your hand when purchasing. They will not listen to you if this happens to you. They put all blame on he customer.

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S
9:53 pm EST

Straight Talk Wireless Horrible customer service

I called trying to resolve an issue. Every representative was beyond rude. I climbed the ladder up to a supervisor and then asked how to get in touch with the actual CEO of the company. The supervisor said he'd transfer me that moment. He lied. I didn't get a supervisor.. Just someone higher than him who was even ruder, interrupted me and said my issue was not his problem, it was a personal problem I had to deal with and hung up on me.

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D
2:19 pm EST

Straight Talk Wireless Phone service refill

Straight talk is retarded I wouldnt recomend them to anyone at this point. Tried 4 times to refill my account the automated wouldnt do anything but send me to someone that doesnt speak English enough to understand. I signed up for auto refill 6 months ago and still have to call and refill so after they dropped that ball now i have to deal with not having a phone which costs me money every day its off.

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Pamela Maddox Mills
, US
Jan 29, 2019 1:17 pm EST

Every time I updated my debit card information, they change the amount they auto draft from my account. All I did was change my method of payment, not my account. I spoke to four people in customer service which none could help. The same thing happened last time and I am not happy about it.

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R
7:28 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Straight Talk Wireless - Straight talk data

I've been using straight talk service for 5 years now and decided to upgrade to the unlimited $60 plan 4 days ago. There's no way I've used more than I usually do to get it shut down to 2g. I've never had the amount of uncooperation and horrible customer service that they've provided. Never switch to them, they will steal your money and claim to give you...

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E
4:12 pm EST

Straight Talk Wireless Phone

I have been dealing with Straight Talk since July 2018 over this. My new phone quit working I contacted Straight Talk and the representative promised me a new phone. I received a refurbished phone approximately 6 weeks later. I contacted the company again and the representative put me through to a corporate person and this corporate person tells me that the representative never should have promised me a new phone but that since they did I would receive one. This person went on to tell me that my particular phone was on backorder and that they should not have sent me the refurbished phone but should have waited. This person tells me they will send a package for me to send the phone back in to them and when they get a new phone they would send it to me. I got the package sent the phone back in and waited about 2 months and then called them back. The representative I spoke to said that whoever I talked to wasn't corporate and the only thing they could do was send me a refurbished phone. I got agitated told him I was tired of getting the runaround and hung up. Please help

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Annie Dickson
, US
Dec 13, 2018 8:36 am EST

I am trying to unlock my phone. I am 28 years old and have been with straight talk for 11 years. I have now decided to go with AT and T. I got my new AT and T phones in the mail and attempted to activate them and it told me that I had to call straight talk and have them unlock the phone. I called straight talk. They told me in order to unlock the phone I had to have this phone in service for 1 year. I told them I have had it in service for a year. I bought it last November. They asked me for my IMEI number, I have it to them. They told me that is not the orginal sim that came with the phone. (BEFORE IT WAS I HAD TO HAVE SERVICE FOR 12 MOTNHS) now it's I haven't had the correct SIM car in for a year and that they would not be unlocking it. I asked to speak with a manager. not only did the manager answer with I think all of your answers were addressed so we can hang up now. I responded back with no actually all of my answers have not been addressed and voiced my concerns. He refused to tell me his name and responded back with we have answered all your questions AND HUNG UP ON ME. I will be filing a lawsuit on this company to make them pay for the phone I'm gonna have to purchase through AT and T, when I shouldn't have to.

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W
12:57 pm EST

Straight Talk Wireless Last product I will buy from you

Name: william davis/ have bought several products from wal-mart by straight talk. No problems in the past. However, this j3 luna (samsung) is a crock. Your people cant supply a new number for a new phone. Why!? I only need the phone to make calls for work & keep in touch w/aging family members in another state. Im homeless and barely had money to get this new phone. Bought it last friday! I have everything I dont need & still, no dammm number! Why!? Your support personnel need new jobs. If you people cant figure it out, im out $100 dollars & still have the same problem I started with! Thanks for nothing. Have a nice life. Going to social media now. That works. Maybe you guys and wal-mart can get together & play jacks on the floor or something. Both of you guys are done in my book. Virgin is building a new corporate hq here in nashville, maybe he can help me solve my problem. You people are worthless & have wasted a lot of my time that I dont have to spare.

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M
1:38 pm EST

Straight Talk Wireless Canceled order and still charges account

Ordered new phone($798.43) 11/2/2018 received email order([protected]) was submitted.
on 11/5/2018 received email order was authorized and is in the payment approved status . Payment pending on my Credit One account .
On 11/7/2018 $798.43 posted to the Credit One account (2469216n6xhr2j39)
On 11/9/2018 contacted customer service regarding status of order was transferred several time then told order was canceled and funds were refunded .
I made contact to Credit One account was not credited and funds .
contacted customer service for the 3rd time transferred 3-4 more times still no reason for order being canceled and still no credit to my account .

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R
12:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Service

I have been checking my data speed and it is terrible. On my best day it's 1.5 Mbps but in the evening it drops to 0.50 or less. My average is 0.38 in over 50 test. When I max on data it drops to 0.02 or less. This isn't 2g speeds. I don't have unlimited date if I can't get anything to load. I've tried to report this before but I couldn't even load Captcha to submit it.

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C
7:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless $55/month ultimate unlimited plan

As a technical support representative, I'm always in different places, using a different device, or switching between one carrier and another. However, I have never had such am abysmal experience with a service in my life as I have with Straight Talk. I previously used their $45/Month 10GB LTE plan, and reached my data cap abnormally quickly. I had basically just set the phone up four days prior, and bought the service. However, after four days of fairly normal use (Music, Facebook and a few Youtube videos), ten gigabytes was simply gone. While fairly exasperated by this, I knew that the $55/Month plan was supposedly truly unlimited, no LTE cap. I decided to purchase that, and completely eat the $45 I had already spent. This, as it turned out, was a mistake. I noticed serious inconsistencies with my service that hadn't been present before. Dropped calls while on full signal, random slow-downs in my data speeds, and sometimes I would get messages saying that I didn't have service when tryi g to make a call or send a text. That was the breaking point. I wasn't going to pay for a service that didn't work. However, I called their customer service line first. What happened next was such bundle ridiculousness and derailment.

The man who answered the phone (with an almost incomprehensible thick accent) was swift to I form me that "this wasn't the normal experience", even before I'd finished talking. He then went on to tell me that get fix that for me. Great, right? Not even close. After five minutes of silence from me, I which he typed and then yelled for someone to co.e help him, I was put in the phone with his supervisor, who told me that their entire system was down, and they couldn't help me at all. He asked me to call back I two hours. Whatever, fine. I called back. Only to find that the system had never been down, but the technical support department was now closed.

Twenty minutes later, I walked out of the Verizon store sporting a brand new phone and service, which I've had none of those problems with. ST Wireless was completely unprofessional about their basically unusable service, and I would struggle to recommend them to anyone with more than two brain cells to rub together.

Attached below is a speedtest result, captured at 3 bars of LTE. This is actually one of the higher results.

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M
9:28 am EDT

Straight Talk Wireless $55 unlimited plan

Ive been using straight talk for a while now and bought the "ultimate unlimited" data plan. well, after my wife and I have been bingeing on hulu and what have you, they completely turn the internet off my phone. they said that I had been using my phone as a hotspot and they don't have a plan for that. i've been using my phone with the hotspot on for the past year and now I can only call and text! i've never read anywhere where it says I can't use the mobile hotspot on my phone.

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L
11:28 pm EDT

Straight Talk Wireless Phone and $55 unlimited

I purchased a phone and a $55 Unlimited Talk, Text, Data. The phone hasnt worked properly since day one. Blurry pics, very slow data, apps dont work properly, battery is dead in 2 hours. Took back to Walmart, and they said I could exchange the phone but would lose my unlimited use for this phone and would have to purchase a new card at $55. This a scam. How does this continue to go on?

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Eagle2343
, US
Nov 14, 2018 2:43 pm EST

How do you file a suit when you get a new phone it quits in less than 3 months and they tell you that you are going to get a new phone to replace it with and they send you a refurbished phone that is even older than yours was and they tell you to send it back and they'd make it right just to turn around and tell you that you will get a refurbished one even though you were promised new?

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R
3:40 pm EDT

Straight Talk Wireless Phone service, all circuits are busy

I just paid 45 [censored]ing dollars, no not that much money, to put my phone in service and it's not working. Why do people get phones? Oh idk maybe so they can call other people! But wait straighttalk ducked me in the [censored] and all I get are all circuits are busy every freaking phone call I make. So thankyou straightalk. To anyone who was thinking about switching dont the company sucks

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R
10:14 am EDT

Straight Talk Wireless Company as a whole

I am a resident of Panama City, Florida. We experienced a Category 4 Hurricane on 10/10/18. Straight Talk utilizes Verizon as their service provider and Verizon experienced total loss of service and still have not come back up 100%. Straight Talk still took a full payment with no plan or consideration for the customers impacted by the storm who couldn't ans still can't contact their families. I will be cancelling my and my family's relationship with Straight Talk Wireless.

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J
6:47 pm EDT

Straight Talk Wireless Phones being unlocked/very rude customer service

I purchased a used phone and it was a straight talk phone. My friend that needed it was going thru a plan the courts set him up with. I couldnt get it set up for him because its locked on that carrier, but when i called them and asked them to remove the lock they said it was putchased less than a year ago. I asked to speak to a supervisor and when he got on the phone. I told him what i was calling about and without letting me explain that my friend has to have this phone or will go back to jail he just hung up on me. I dont believe that he should treat a paying customer that way or anyone else.

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R
10:58 am EDT

Straight Talk Wireless Not honoring a 3 month plan

Approx. 3 months ago my husbands phone went missing. I called emediately to have the number go on the blacklist. No problem, right? In the meantime, we had purchased a 3 month plan a week prior to his phone going missing. I spoke with a rep from Straightalk who assured me that when we got a new phone that we could re-establish the number and we would not lose any of his minutes. I called back a few days later after purchasing a new phone to get the remaining minutes activated and was told that we could not get the number back or our minutes re-instated. That bill was a little over 200 bucks. If someone pays for something then that something becomes the property of the purchaser whatever that something is. Period. So when the purchaser is denied a per-paid service of 3 months after only a week of using the service that is called stealing the rest from the purchaser. Period. STEALING. Not to mention that phone number belonged to our tree care business and we probably lost a ton of business. So not only did Straight talk deny our prepaid service and number, they denied us the right to continue our tree care business to our customers and in turn lost a lot more that the 200 bucks. All I ask is for a refund of the phone and service plan. If not, there will be a lawsuit and they would have to pay a lot more than that. I do have my reciept BTW. Thank you for your time, Rebecca M. Knight

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1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Straight Talk Wireless Prepaid wireless plan

I wanted to purchase a temporary hotspot on my cell phone. The Straight Talk representative told me I had to purchase a new sim card for my phone which I did. I then purchased a prepaid plan for my phone. After activating the phone I could not get a hotspot. When I called customer service I was told that Straight Talk does not do hotspots and that I could not get a refund for my plan which is useless to me.

Jim Palmer
Cell: [protected]

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M
10:18 pm EDT

Straight Talk Wireless Customer service

I wasn't being notified by text when my service was beginning or ending, then my service would be abruptly interrupted. When I called the representatives asking for credit due to their system errors, they would claim they're applying credit to my account and disconnect the call. I have documented time frames of every call made with time and date. There's also recorded calls between us.

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3:34 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Straight Talk Wireless Double billed, terrible customer service

I was charged twice during the same month of service one week apart.

I called customer service and was given several scripted versions of why the may be a double charge. All of which were just attempts to get me to hang up and quit trying to get this charge reversed.

Along with many other excuses they said to call my bank, maybe it's a problem on their end. BS! The charge is there on my statement. I've been double billed. I'm not a [censored], Citi bank hasn't accidentally charged me twice. They will not admit this for some reason. I'm going to have to submit a fraudulent claim to my credit card bank, due to this beyond terrible customer service. I'm changing my service to redpocket mobile. Cheaper, with better customer service. I would recommend anyone else who reads this with a similar problem to do the same.

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Resolved

Okay so after posting on this complaint board, I recieved a response from straighttalk. The link from the response sent me to an online chat. I first recieved the same response of my card company/bank may have made an error. But after explaining my situation they gave me a phone number to call with a pin number to enter. I ended up talking to a very nice customer service person named Mary that spoke excellent English. She was able to reverse the several duplicate charges. I'm glad I finally got it resolved. But I still can remember feeling irate when the first couple customer service reps were telling me it was my bank double charging me. So be wary about entering in your credit card number in auto refill with straight talk and check your statements if you are. If this complaints board wasn't here i'm not sure if this would have ever been resolved without putting in a fraudulent charge dispute with my credit card bank. Thanks complaintsboard.com

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Straight Talk Wireless In-depth Review

Pricing and Plans: Straight Talk Wireless offers affordable pricing options with a variety of plans to suit different needs. They provide transparency in pricing and there are no hidden fees.

Network Coverage: Straight Talk Wireless has extensive coverage across the country, ensuring reliable network performance. They also offer 4G LTE speeds for fast and seamless browsing and streaming.

Device Selection: Straight Talk Wireless offers a wide range of smartphones that are compatible with major phone brands. They also provide the option to bring your own device.

Customer Service: Straight Talk Wireless has responsive and helpful customer support. They offer multiple contact channels including phone, email, and live chat. Their representatives are knowledgeable and able to assist with any inquiries.

Activation and Setup: Straight Talk Wireless has an easy and straightforward activation process. They provide clear instructions for setting up devices and offer online resources and tutorials for additional assistance.

Features and Services: Straight Talk Wireless offers unlimited talk, text, and data options. They also provide international calling and texting capabilities, as well as mobile hotspot functionality.

Data Speed and Performance: Straight Talk Wireless ensures consistent data speeds for browsing and streaming. They do not throttle data or impose speed caps, providing dependable performance even during peak hours.

Billing and Payment: Straight Talk Wireless offers convenient payment options including credit/debit cards and auto-pay. They provide accurate and transparent billing statements and easy access to account information and usage details.

Flexibility and Contract Terms: Straight Talk Wireless does not require long-term contracts or commitments. They offer the flexibility to change plans or cancel anytime, as well as the option to switch between networks (CDMA/GSM).

Overall User Experience: Straight Talk Wireless provides a user-friendly website and mobile app with a smooth and intuitive interface. They have received positive user reviews and ratings, reflecting a satisfying user experience.

Promotions and Discounts: Straight Talk Wireless regularly offers promotions and deals on devices and plans. They provide discounts for multi-line accounts or family plans, and also have a loyalty rewards program.

Additional Services: Straight Talk Wireless offers device protection plans and extended warranty options. They also have a range of accessory offerings to enhance the user experience.

Community and Social Responsibility: Straight Talk Wireless is involved in community initiatives and demonstrates environmental sustainability efforts. They also have corporate social responsibility programs in place.

Comparison with Competitors: Straight Talk Wireless can be compared with other wireless providers in terms of pricing, features, and services. They have strengths and advantages over competitors, but there may be areas for improvement or potential drawbacks.

Overall Recommendation: Based on the evaluation, Straight Talk Wireless is recommended for its affordable pricing, extensive network coverage, and responsive customer service. It is suitable for individuals or families looking for flexible plans without long-term contracts. Overall, Straight Talk Wireless offers a positive user experience with a wide range of features and services.

How to file a complaint about Straight Talk Wireless?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Straight Talk Wireless. Make it specific and clear, such as "Incorrect Billing on Straight Talk Wireless Account" or "Straight Talk Wireless Service Interruption".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Straight Talk Wireless. Include key areas such as customer service interactions, service disruptions, billing issues, or any other problems you've faced. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions. If you attempted to resolve the issue with the company, describe the steps you took and the responses received. Explain how the issue has personally affected you, such as inconvenience, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, receipts, or screenshots. However, be cautious not to include sensitive personal information that could compromise your security or privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred as a result of the issue with Straight Talk Wireless. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly communicates the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Straight Talk Wireless on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. The company or other users may reply to your complaint, offering solutions or requesting further information.

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Straight Talk Wireless contacts

Phone numbers

+1 (877) 430-2355 +1 (305) 715-6673 More phone numbers

Website

www.straighttalk.com

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