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Straight Talk / no service after refill

1 PA, United States Review updated:

after trying to refill by phone as i always have for a year now my phone was inoperative. with incoming and out going calls not working at all. when i called customer service i was greeted by a verizon recording stating they could not authenticate my phone. with no other phones to call cc im am now stuck with no service and with the river levels rising i just might throw my phone in and watch it drowned just like straight talks non american speaking customer care reps...straight talks sux

Dw
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Comments

  • Sj
      25th of Jun, 2011
    0 Votes

    This same thing happened to me! I had purchased time in advance of my shut off date because I was going to be on vacation in Chicago. When my shut off date rolled around, I fully expected to have phone service. It took me an hour of screwing around trying to get the option on their automated system that would let me speak to customer service. I was amazed when I got a person who spoke relatively clear English (this never happens) who told me that he was "so sorry, " and that I could "purchase a refill card" if I would like. When I told him (again) that I have, indeed, already purchased a refill card and that I do, indeed, have the confirmation from it, he claimed that it was for the month previous. I was wild. There were threats of legal action and reporting to the BBB and magically, he finally "saw" my purchased card. Luckily, when I called the all powerful *22890, the phone worked. All this for something that should've happened automatically. Such BS.

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