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Staples.com / staples.com gift cards are not usable

1 United States Review updated:

I went to a Staples store to purchase a toner cartridge, they did not stock it in the store. No biggie, they offered to order it there, but since I was in a hurry, i figured I would just order it online that the next day.

I did this then tried to use a cash card that I got from a return and a gift card I was given-both were from Staples and both said Staples.com on them. The problem is, you can not use either on there web site! So, I 800 number, again, there was no way possible to use either card. I was told that I have to go into the store to use them. I told them the store does not stock the item. It didn't matter, I had to go back to the store, to place the order for something they do not stock in the store in order to pay with the cards. The nearest Staples is 30 minutes away. That is why I shop online! No where in the store does it tell you this. Online you do not find it out until you finish your order.

Time to shop elsewhere.

Va
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Comments

  • Sh
      10th of Apr, 2007
    0 Votes

    I bought some toner cartridges from Staples online. I was sent a rebate form which I filled out but it was rejected later on and I didn't receive $10 rebate money back. I was deceived by Staples into this deal.

    Not only that, but also many times I was discriminated at Staples location at Logan Town Centre, Altoona PA while trying to purchase items, when I needed help, I was ignored because I am an Asian but other customers were taken care of. The store manager's name is Penny. I am very upset with this kind of policy from staples.

  • Ed
      29th of Nov, 2008
    0 Votes

    i made a purchase in store1625 black friday the man at the cash reg. did not put the item in the bag i when out to the car saw that the item was not there when back in the store they could not help me/ i think its a scam between your staff i am getting a lawer to take this case, the item was a soraher set for a computer cyber 14 watt price 25.99 this is not a way to run a buss. i know noting will be done this is why i am getting a lawer for the rest of the public not to be taken

  • Ia
      18th of Sep, 2018
    0 Votes
    Staples - Print center
    Mason City, Iowa
    Iowa
    United States

    Ashley in the Mason City Iowa Location is very rude and makes up to many excuses why she can't perform her job. I won't be back for a long while because of her. Thanks

  • Yo
      19th of Sep, 2018
    0 Votes
    Staples - overcharging
    Dallas
    Texas
    United States
    staples.com

    overcharging me putting cookies on my account that I did not ask for. Staples Credit Card 6035517864193726 Youlanda Patterson 972-814-0056 cell 469-232-9441 phone zip 75231 I over $284.18 my on my credit card is $515.82. 7126 holly hill drive 112 Dallas, Texas 75231

  • Al
      3rd of Oct, 2018
    0 Votes
    Staples - Staples Harlem 125th street
    New YorkNewy
    United States

    There is such a lack of customer service there, it's unbelievable. Managers no where in site. No one works on the floor or in the aisles. Employees not knowledgeable about products in store and if they are available. I hope this culture don't continue or else I'd have to take my business elsewhere.

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