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Sst Visa / web site error

1 p o box23060Columbus, United States
Contact information:
Phone: 1-800-388-1806

My account was sold to SST, I always paid my bill on the 1st of every month, even after it was sold to sst. My payment was not due untill the following month but i always set the payment up on their website 4 days in advance to be paid on the 1st of the following month. To my shock I was sent a notice that i owed a penalty of $45.00 dollars for not having the money in my bank. I called sst and said I always pay on the 1st as i have direct deposit. They informed me that I must have made a mistake on their website as they tried to electronically deduct from my bank on the day I went on their website.I argued with them and told them that I know what date I put in and it was for the first of april. they would hear none of and were rude. I then made my payment for april. and just recently received my next bill and was told my interest rate went 14% to 28.99%

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