Sprint / lg g4

Janesville, WI, United States

On December 30, 2016 my LG G4 froze and went into boot looping. I went to the Janesville Wisconsin Sprint store and they were able to replace it. I received that phone on January 3rd, 2017. On January 19th, 2017 that "refurbished" LG G4 phone froze and did the same thing. The Janesville store made several phone calls and finally talked to someone with Sprint on Friday, January 20th and they finally agreed to replace the "refurbished" phone with an updated phone. Sprint was difficult to deal with as they did not want to replace phones that they were selling even though they knew that the LG G4 was a faulty phone. Supposedly I was to receive an email from Sprint within 1-2 hours as to when they were to ship the phone. I never received any emails from Sprint. Six hours later I had to call back to the Janesville store and they would check into it. On Saturday, January 21st I stopped at the Janesville Sprint store and they were told by Sprint that I would receive the phone on Monday January 23rd or Tuesday, January 24th. Today is Wednesday, January 25th and when I track the UPS # it says that there is a call tag created but that is all the information that it has. The UPS call tag tracking number is 1Z9R08859018039222. I still have not had any emails from Sprint regarding this matter

My husband and I have been Sprint customer for almost 18 years and they should have better customer service than this!!

Jan 25, 2017

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